business logo of Savage X Fenty
savagex.com
casual, lounge, active men, womenAge 19-25, 26-45
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About the Business

Savage X Fenty, founded by Rihanna, offers stylish and inclusive lingerie and intimate apparel for women of all body types. The brand empowers individuals with a diverse range of products, including bras, underwear, and loungewear, celebrating individuality and confidence at accessible price points.


savagex.com
+1 855-728-2439
USA
Savage X Fenty is part of Lavender Lingerie, LLC
Founded in 2018
Clothing item from Savage X FentyFashion apparel by Savage X FentyMerchandise from Savage X Fenty clothing lineSavage X Fenty fashion product

Business Highlights

General

Parent Company: Lavender Lingerie, LLC
Year Founded: 2018
Target Gender: men, women

Shipping

Shipping Cost: $6.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $100, new savage x rewards members for orders above $30 and savage x rewards members for $50

Returns

Return Policy: free
Return Instructions: any item to be returned or exchanged must be in new, unused and resalable condition, with original tags attached
Return Cost: reward members only and only in-store returns

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, lounge, active
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 855-728-2439

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: Rakuten, Mr. Rebates

How would you rate Savage X Fenty?
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Reviews Summary

Savage X Fenty has a rating of 1.6 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Savage X Fenty most frequently mention customer service, bank account and confirmation email. Savage X Fenty ranks 199th among Lingerie sites.

service
75
value
72
shipping
69
returns
50
quality
66
North Carolina
1 review
1 helpful vote
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I purchased the Military olive green tagged by savage onesie 12/2021. Blue fabric dye rubs off on my hands and everything I sit on, I rubbed it on copy paper and dye rubbed off. So dissatisfied, purchase with caution.

Date of experience: January 23, 2022
New York
1 review
4 helpful votes
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MEMBERSHIP SCAMMMM
November 3, 2021

I was being charged $49 every year from 2018 -2021. I thought I successfully canceled this membership in 2018 because I had even spoken to a representative about the charge. However, this November 1st, 2021, I discovered that Savage Fenty was still charging me this price every year. After a bunch of runarounds, they would only refund me for this year, 2021. I tried to at least ask for credits for the years 2019 and 2020, but they said that the membership did not provide any credits, simply discounts and I could not get any credit or refund for the years 2019 and 2020. I will not be shopping here ever again ( I had not even bought anything since 2018) if this company cannot be transparent and clear about its memberships. Also, the reason I stopped purchasing from them is that the material is cheap and low quality, other stores are more affordable and better quality.

Date of experience: November 3, 2021
Massachusetts
1 review
5 helpful votes
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As much as I love and respect Rhianna(I've watched the SXF show and everything), and the the website's broad range of body types, I hated just about every single item I ordered. I have bought better made undies from Target. Way better. These are wish.com quality products. The fabrics are scratchy and don't get me started on the fit. Now forced to deal with a store credit, on top of having to make sure to skip each month so I don't get charged. Ugh. So disappointed. I expected more from you Rhi. Must we sacrifice comfort to be sexy?

Date of experience: September 30, 2021
Australia
1 review
1 helpful vote
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Feels so cheap
November 5, 2021

I ordered the men's robe and pants and they both look like satin on the video and photos and they arrived and feel soo cheap. I'm so upset as I loved the look of them. They're not at all what they look like in photos

Date of experience: November 5, 2021
New York
1 review
0 helpful votes
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I bought a few bras from this company the bras, a very uncomfortable it pokes you in the side rib, and in the back the wire is not built for your side

Date of experience: May 12, 2023
Alabama
195 reviews
359 helpful votes
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Not all I thought to be.
September 3, 2019

So, I am a big busted woman (42 DD) and I started the promotion they had. I ordered two bras, one in black and one in brown. Beautiful bras. I tried on the brown one and it fits perfectly. But when I tried on the black one, it fits but the wiring on the side of the bra sticks me. So I have had the bras for about four months and both bras are tore. The black one middle straps have unattached itself and the brown bra, the seam is almost gone, showing inside the cup. All I wanted to do was get a nice bra for the tata's and I'm guessing, I will have to stick to other place.

Date of experience: September 3, 2019
Pennsylvania
1 review
0 helpful votes
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Savage underwear
November 26, 2021

The quality of the bras and underwear are 0 the material is cheap and broke my skin out they need to invest in better quality however i love the designs but victoria secret has better material rih is a billionaire she need to invest in her garments

Date of experience: November 26, 2021
Georgia
1 review
7 helpful votes
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It's a trap
October 24, 2022

If you purchase anything on the website, you automatically become a member and get charged a monthly fee. The only way to stop the company from withdrawing money from your account is to cancel your card or bank account or whatever you paid with. The website has a link to cancel your membership, but it never actually works, and this was a deliberate design choice by the company to keep stealing your money. I used to have a lot of respect for Rihanna, but this is a giant scam, and she's already rich enough without having to take from people who aren't as well off as she is.

Date of experience: October 24, 2022
North Carolina
1 review
4 helpful votes
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Fake advertising
December 15, 2022

I placed an order on Dec 2nd only to be told the order wasn't even shipped as of today Dec 15th I was really looking forward to this before Christmas only to find out it's all fake really disappointed is this business even a real establishment all the customer tells me is I'm sorry we no longer had it in stock but yet you took my money Rihanna honey do better everybody is not rich this day and age we can't afford to waste money to support a business that doesn't support us! 0 is the real rating

Date of experience: December 15, 2022
Pennsylvania
1 review
12 helpful votes
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Seeing all the terrible reviews about delayed shipping and customer service not caring I'm really sad I ordered from this company twice how do you make two orders and haven't received one item.

Date of experience: December 18, 2020
Texas
1 review
2 helpful votes
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I've never been one to leave a review but this is insane. Not only did I pay for expedited shipping on Aug. 9th and it get lost in the mail, redelivered, then delayed again another two days. It finally came on the 26th (was supposed to be there the 12th and never got my shipping $ back) Not to mention, while trying on the bras I notice one has a drop of something red on the side -- looks like a drop of blood, not sure what else it could be. This is my first shopping with Savage X Fenty since I've given up on the dream of Rihanna ever giving me music again. The quality is the same as any other luxury lingerie. Save yourself time and patience and just shop somewhere else.

Date of experience: August 26, 2022
Oklahoma
1 review
2 helpful votes
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Unfair subscription credit
June 21, 2021

When I subscribed to Savagex, I understood that if I didn't shop then I would be charge $49 for that month which can later be used as a credit. I don't recall that the credit can only be used on certain items because if I were to have shopped that month there is no restriction on which items I can purchase either my VIP. So I feel that's unfair to be charged $49 then I can only used it on certain items as a credit discount. That caused me to end up spending an extra $12 to support the difference plus some addition international tarriff (on top of the regular tax). And after my full purchase there was another small international processing fee attached to my bank account that I am pretty sure come from the Savagex purchase. So I will probably be unsubscribing after I receive my order and am satisfied with the clothings. Thanks.

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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The whole business model is very scammy - they entice you with lower prices and then you need to read the fine print to realize you're being tied into a monthly payment. I wanted to return several items and they:

A) only processed the returns for 2 out of 3 items, the third has still not been refunded to me as of this date
B) only want to send refunds as credits on your fenty account - I just want my money back

Overall I've experienced very poor customer service processes - every single email that I send I need to explain from scratch the situation and send screenshots etc, as I always get a reply from someone new to the case and they never have any of the history of communications

Date of experience: December 8, 2021
California
1 review
2 helpful votes
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Her lingerie line is excellent! Their timing on their shipping is great!
I love it!
Everything is comfortable & sexy & fits & it looks so damn hot it's unreal on u when u put it on! It fits properly!
I feel fabulous in it!
Thanks Rihanna & everyone at Fenty!
Xoxoxoxo

Date of experience: April 9, 2022
Ohio
1 review
1 helpful vote
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All bodies matter!
August 24, 2021

I wear a 34DDD I have order bras and bralettes and they look like C cups. They are literally way smaller than the bras I have now and don't even cover my nipple. The crazy thing is my waist is 28 cm! The only thing SavageX Fenty is good for is their panties.

Date of experience: August 24, 2021
Kentucky
12 reviews
20 helpful votes
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I knew i signed up for a membership. I ordered once in march 2019. Logged in every month over a year to decline. 2 months ago they didn't send a reminder email and i got charged the fee. In that time my card expired and i still got charged. Chatted with customer service who said she couldn't do anything. So i said close my accout, said she couldn't do that either. Had to get BBB involved. Savagex said i wasn't a member! That rep apparently did close my account. After more back and forth with screen shots, i will be issued a paper check. Luckily i had screen shots from my bank statements. It was an ordeal. Savagex made it sound like they bent over backwards to help.

Date of experience: October 27, 2021
New Jersey
1 review
2 helpful votes
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I'm a huge fan of Rihanna and literally have every song of hers in all my playlists…so when I decided to order her product I was excited to see what the queen was going to provide for her fanssss. I was met with much delight as I was told I could have my package delivered to me the very next day before an event I was invited too! Then the problems started as I sat outside watching car after car pass my package never came to my door. When I contacted customer service I was told my package had encountered a issue and had never been ordered in the first place. I was then told I could get a refund or have it come in 5 days. Imagine ordering something with next day delivery and receiving it a whole 5 days after. Fair to say I am angry and will not be giving Rihanna no more business and will move on to Beyoncé for my next bra!

Date of experience: August 28, 2021
Pennsylvania
1 review
0 helpful votes
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Great Quality and Fit
December 9, 2020

The product is great. I've ordered from them many of times. However, every time I order I feel like the delivery takes longer to arrive. I also notice they use different shipping partners.

Date of experience: December 8, 2020
Washington
2 reviews
0 helpful votes
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JUST HORRIBLE
June 7, 2023

JUST BECAUSE IT SAYS IT FITS DD EVEN DDD DO NOT BY THEY ARE NOT WORTH 5$...I BOUGHT 3 I TRIED THE STRAPLESS 1ST WELL LMAO TO START IT DONT STAY UP IT COMPLETLY FOLDED UNDER AND WAS THE MOST UNCOMFOTABLE, THE SIDE DUG INTO MY SIDE JUST NOT WORTH A DIME. THE NEXT BRA I WORE FOR 4 HOURS IT DONT HOLD AS THE STRAPPLESS DIDNT HOLD. THIS BRA COMPLETLY UNRAVELED ON THE SIDES IT IS COMPLETLY STRECHED OUT ON THE SIDE. IM NOT EVEN TRING ON THE NEXT 1 AT ALL? JUST NOT WORTH ANY MONEY

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Date of experience: June 7, 2023
Virginia
1 review
7 helpful votes
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Laser ship company never updates their delivery status, literally the status of my package is always the day before. It says that my package has been in Ohio for the past 5 days now. This delivery company is giving big companies a bad rap and no longer should be in business. There is no way to contact the company for updates. I will from now on check to see if the company I order from uses Lasership to deliver their products, if so I'm canceling my order. SAVAGE X FENTY STOP USING LASERSHIP!

Date of experience: December 6, 2021