2.5 weeks ago I thought it'd be a good idea to take advantage of a 60% off sale that was advertised on social media. I bought a total of 5 bras and 10 panties for about $163, which seemed like a pretty good deal, except I got no confirmation email or receipt the website was down and I couldn't even track my order, it arrived in about 1 week. When I tried on the bras, I quickly realized the sizes run really small, I am a 32B and my boobs look like a fat kid squeezing into a turtleneck. I couldn't even log in to my account to process an exchange. Each time I try to go to the website it would give me a blank white screen that says "Internal Server Error". I tried everyday for a week to log in but same error message would pop up. I ended up requesting assistance from the European help desk who then gave me the toll free hotline to call. Today, I ended up calling the toll free number to speak to CSR overseas somewhere who kept offering me more deals each time I asked to cancel my membership. I will be donating the bras that are too small for me, the panties are a little small but I will use as motivation to go back to the gym lol
Takeaways:
1. Their US website is so unreliable, and the membership is crap
2. They are unreliable in terms of providing emailed receipts and confirmations
3. Customer service is awful I was on hold for over an hour before speaking to someone. Then they will waste your time giving you more crappy offers to try to convince you to keep your membership.
4. the styles of underwear are cute, but the sizes run too small & quality is comparable to underwear you can get from Target or Walmart.

Save your money people. It isn't worth wearing this name brand for the sub-par quality and the $#*! you have to deal with with account services and membership charges. I can't even provide you all a proof of purchase

The customer service is absolute crap, I got disconnected on 3x before someone finally answered a simple question (when can I cancel my membership without affecting my existing order, I.e. How long until it arrives?)

Purchased from them once, and they automatically enrolled me in their $60 per month VIP membership without properly disclosing anything. I didn't know this until I saw the charges on my credit card.
Many websites nowadays offer you to create an account when buying from them for faster check out, but it's never a paid membership unless it is clearly stated, and the customer chooses to upgrade. Never had an online merchant automatically enroll me in any paid subscriptions by creating an account when making a purchase and not properly disclosing it!
I had to dispute the charges with my credit card. I also discovered that this company was sued by district attorneys in 4 different counties in California, and had to settle and pay over $1 million in penalties for deceiving many unsuspecting customers in this exact scheme.
Will never ever buy from this site again and will let all my friends know about these scammers!

I just canceled my VIP perks, as they charged me twice for my subscription, having both billed my credit card and charged the fee to a separate order I placed. Multiple calls to customer service and they completely refused to help me. Had to dispute the charge with my bank but the issue has still not been resolved. I spent hundreds of dollars with Savage X Fenty, yet they would rather lose a valuable customer than admit responsibility for their error. Shady, deceitful business practices. AVOID

Poor quality, undergarments ripped and tore after a couple times wearing, unbelievably expensive and demanding subscription, absolutely not worth it and do not waste your precious money on this scam! Ridiculous!

I am normally a 3 8D purchased over $150 and had to return the entire shipment everything was too small
Returned and re-order a size up and still does not fit, the bras poke you on the side cage, material is touch and cheap, even the hardware look cheap. The underwear elastic just folds and does not hold up.
Very disappointed i really wanted to like it and have an different options

Absolute bull$#*!. Charged me twice for the items. Almost refused to help. Won't let me take my card off of my account. Still haven't received items. Random amounts of money are taken off through the site, had to get a new card. Enough said.

My girlfriend sent me a link to a 75% off sale. I wanted to make her happy and find something nice to use when the mood was right. It seemed like a steal. I was buying an 80$ piece of lingerie for 15$ plus shipping. All was well until I received a notification 2 weeks later for a $59.95 charge. I called multiple customer service numbers and was finally put in front of an up-seller to get me in on the brand. I was being used the whole time. Also, the lingerie sucked and it was itchy and poor quality. Do not listen to Rihanna, if she has her hands on this, she is evil. But I am sure that is not the case, She is too lazy and has too much going on to take care of her own personal brands. She pawns it off on some goofy team that does not care how her customers feel. Thanks, Babe.

If I could give it negative stars I would. The website is deceptive about the membership fee every month. I got charged $120 for signing up for a membership that I never agreed to. It automatically signs you up for it. The best part is you can't get any of your money back and if something doesn't fit you'll never get a refund. $#*! that place for real.

Cancelled my subscription only for money to still be taken out of my account. Via my card details as the DD was cancelled. They forget to mention If you buy an item for £59.00 then you use two credits of £49.99x2 to cover the cost so whos benefitting when thats nearly £100 for a £59.00 item. How much did Rhiannas sons bday cost again. Remember nothings 49.99 exactly there will always be "something" to take it over. Shipping costs etc

Wow. My experiences for the last 2 years with SavX have been fantastic. Orders arrive quickly, and have never had an issue of being wrongfully charged. My customer service experiences have all been pleasant and issues (which were my fault, not theirs) were resolved quickly and easily. There had been a few times I missed the skip the month by a day. Money had not been taken out yet so each of those times I called cs, and they were happy to skip the month for me on their end so I wouldn't be charged. They've been fantastic, and I love their products.

I have been a victim of this scam and lost up to $305k. All my life i've always been looking for ways to invest and save money, so as to retire early. Unfortunately I got scammed last week by forex and binary option Investors. I haven't felt so empty in my life before. All effort to recover my funds was in vain. I recommend Alexwalterfxhelp at email dot com for saving my life, he kept me calm and also gave me his word throughout the whole process of recovery. Unbelievable, I recouped 100% of my money. I am very happy.

The bras fit true to size, the panties are great, I love the material and the bras are extra comfy. I am 4'11,160lbs. My bra size is 38 DD and I wear a medium panty. Pics are below

While I wanted to give the product as a gift - the delivery date has come and gone and is now in limbo. I can appreciate wanting to use alternate shipping services but let us be real at what cost? That being said whenever I receive this product it will be my last time shopping with Savage X Fenty until they figure out their shipping options. Sorry, this is a bad reflection on you team Fenty.

Do not recommend savage at all. I used to have VIP account with them. When I was charged monthly fees I was unable to spend my credit on order as the amount in my VIP account was not deducted from value of the purchase, so I have close to my VIP account. I have received refund of the money outstanding for me to use. Week after my bank account was charged again by savage, second time, I have contacted them via email twice and phone 3 x and I am keeping hearing that I have received refund ( Yes of the first charges as I was unable to use them) they keep asking if I have another account with them:He'll no and I never will. At that point I don't think I will get my money back but I hope my experience will save any other person the trouble and losing their money.

The shipping and customer service is awful. They lose your rush shipping packages like like they've been shipped when there's absolutely no tracking available. The customer service agents ad supervisors are rude and lack knowledge of their own procedures. I will never order from this place again

I wish I had read the reviews prior to ordering. Ordered at the end of July, no updated order status since 8. 4. 21, customer service said allow more time. My first and last order unfortunately. My order is sitting a few cities away with no movement over a week.

I made one purchase (which for the record I am happy with) however I do not remember consenting to them storing my card information or signing up for a membership. I have been trying to cancel the $49 membership fee for over a week and the chat feature automatically closes out, the cancel membership button does not work! I have tried different browsers and nothing is working.

The customer service reps will attempt to put you on hold for at least 15-20 minutes to try and get you to drop issues like long waits for return processing.
Returns often sit in the warehouse unprocessed for weeks. The items almost always go out of stock. This has happened 3 times to me.
The quality of the materials is incredibly low. The majority of products are lined with a mesh that is incredibly irritating to the skin. The bra sizing is also INCREDIBLY irregular, hence the high return rates of their products. The products are often very expensive for being very cheap. They do not last long. This is fast fashion marketed far above its value.

Order on March 19... my items have been sitting in Indiana since March 26. It's now about to be April 1st and still nothing but get this... my tracking says delivered today and still nothing. How the hell are they even still in business? Third parties such as USPS, UPS, FED EX etc don't have issues getting me all the other millions of things I order so why is it savage X Fenty is the only one having issues? I knew this was trash when it requires a subscription to order anything in the first place. I'll either request a refund or chalk up that 34.00 dollars as a loss. I'm sure you can get good quality from the local Walmart. Miss me with this BS.