Scentbird

The service is a waste of money.
You can't cancel without emailing them.
They don't ask you to choose a scent if your queue is empty, they ship you a random garbage scent you didn't ask for.
Absolute terrible process, you are better off just buying the scents you want to try one time.

I got a subscription for myself and my wife. I went ahead and added an extra fragrance a month bring it to (4) total scents per month. When signing up for this subscription service I was told you're able to choose your scents each month. I went ahead spent some time found some I thought we would enjoy. All was well until today when I received an email saying my order is being shipped. I had a look at the order and to my surprise the company had gone ahead and choose all new scents that neither my wife or myself would like. I contacted support and told them to cancel my orders because in my books that was very deceiving. They did cancel my subscription BUT… there is always a but… they said that due to there policy they will not issue any refunds. So basically what this company is doing is having users sign up to pick nice designer fragrances once payment is received they change your order to less well known kinda junk bin fragrances and weather you catch it before they ship it or not they will NOT issue you a refund they will send you the bin fragrances and keep the money you spend for well known kinda good fragrances that you have picked.
It's deceiving almost fraud what is going on with this company. They lost over $100.00 a month USD subscription and I hope this review helps others from having there money taken and from being deceived by this company

I wasn't happy with this perfume. The scent was very strong for my liking. I like fruity scents and fresh and clean scents but this one was too empowering. I did not like the scent. This one was not for me.

The money, though? That was charged immediately, as expected.

After seeing the ads on Instagram for months, on July 22nd 2024 I *finally* took the bait and purchased a monthly subscription. I selected my first scent right away, and I was charged for the transaction. Lovely, I thought to myself as I expected to wait 10 business Days. (I'm in Canada)

Those days passed, and my order hadn't even shipped. I contacted Scentbird support on August 13th, 2024 16 full Business Days after my purchase.
"Your order is processing and will reach you within 10 business days"...hmm OK, cool.

Today is August 23rd, 2024. My order is still processing, and the thought of my perfume shipping is but a faint glimmer on the horizon. I have emailed support again asking for a full refund and cancelation of my subscription. To say I'm disappointed is an understatement.

Buyer beware!

My daughter purchased a six-month subscription as a gift. I set up a profile that only allows me to access the site to purchase stuff off the site. My daughter said it should come with one fragrance per month as part of the service - nowhere on the site could I find that benefit. So, I chatted with customer service and received some canned BOT response relevant to an unrelated topic. Rating this site on a scale of 1-10 - "ONE" I feel bad for my daughter as this would be a thoughtful give if the company was legit.

I've tried some other perfume subscription boxes and prefer Scentbird. They don't have as many niche perfumes as I'd like, and hopefully, that changes. The overall experience is the best due to the aesthetics, packaging, and the little details like the labels; even the samples outside the case look nice when displayed in a glass container. You can tell that everything was thought out. All the perfumes I've received have smelled good; some smelled "off" from other companies. I guess my only request is more niche or even borderline perfumes, which is why I'm giving it four stars.

Before, I was used to buying perfumes only when I travelled, thinking that duty-free shops had the best offers.
Now, I realise that Scentbird is the best store for perfume or cologne. They have regular promotions and offers that you can really get a nice perfume at a bargain price.
I have bought it already a couple of times, one for myself, and few as gifts. The quality is good and I am satisfied with it. They have wide range of options, and the website is quite good too, so you can easily explore the products online.
I recommend!

So far I've gotten 3 different scents. Waiting on my 4th. And I'm not impressed at all. 17$ a piece and they all smell like old powder. My next one is a ln Ariana one, and im Hoping I like that one. At this rate, I'd rather go into a store and smell samplers just to find a good one. I'm going to keep ordering a few more just in case it was hit hit and miss. So far, feels like a waste of money. Even at this price.

I started using Scentbird in November and they stopped sending product out in February reached customer service twice telling it was fixed and didn't get anything in March either but credit card been charged ….
Trying to cancel and get message error at the end

I will never choose another website to order perfume or cologne Because of Scentbirds great prices, high end quality, wide variety, on point descriptions, fast service and over all easily navigated website is what has me completely satisfied as a consumer! What more could I ask for?! Thanks Scentbird!