ScentbirdReviews 988

Joined over a week ago, was suckered on with all there ads like most others were. First order still hasn't shipped been over a week, there website says would take no more then a few days. Over a week my status stays at" Processing" and does not move from that. I wrote to company and got the same generic useless reply as all the other unsatisfied customers, "were sorry, our warehouse moved and we're behind". Duh, really, why not say that on your website( Maybe because they feel if there honest, nobody would join. May be a good company once they get it together, right now it's a total mess, you've been warned.

Twice I got items that simply didn't function. Then went for an extended period of time before they actually filled shipments. Ended up cancelling service. They out of the blue, some six weeks after cancellation, I received a shipment. Customer service is horrible. Week or more on each communication. I just want to cut my losses and for them to go away. Gave one star because there are no negative stars. STAY AWAY from this place.

I place my first order in August 2018. Here it is October and I finally got my first order! Everything on scentbird says that with your first order you also get a free refillable case, I did not get that. So Not only was my order two months late but I also did not get all of the order that I was supposed to get. I've been in contact several times with the company asking for a refund, asking for an explanation, asking for help with no response. I have gotten nowhere and I'm beyond infuriated with this whole process. I would highly encourage you to steer clear of this company and I have since cancelled my subscription.

Suffice it to say that I am extremely unhappy with this service. I would have posted a review on their web page but it does not allow one to. Let me run my story by you...
I joined Scentbird in August of this year. When I first joined I did the $15 membership. That month, although there was pretty slow shipping, went well. I took into consideration that they were apparently "moving" as was advertised on their website.
Nevertheless, because of that I decided to upgrade to the $25 a month plan. This was on September 1st. Scentbird took no time at all yanking that membership upgrade money from my account. Literally, 30 seconds after my upgrade it was taken. I was fine with that, but I had an inquiry. So, I reached out to Customer Service to ask if it would be possible to get my shipment date changed to sooner. It took them 9 days to get back to me. When they did they didn't even answer my question but instead said that my shipment date was the middle of the month. No specific date. I replied to their response and asked again, "Is it possible to change the shipping date?" 5 days later I got another reply that said, "Oh we are sorry but that isn't possible. Your shipment date is the middle of the month and you should receive your perfume by the 18th or so." Needless to say I was not happy with the curt and sort of rude reply but I decided to wait it out.
Here we are on the 25th of September and my shipment has been "Processing" since the 13th. I STILL haven't gotten my shipment and they took the money out of my account damn near a month ago.
I'll just say this... Y'all ain't getting my money every again. The minute that perfume hits my doorstep I am cancelling my service, moving to another provider and telling everyone I know about my crappy experience.
Terrible customer service and terrible shipping!

While I love the concept, this company is either a complete scam or just horrible at business. I received my first month with no issues in July, have been charged for August and September but have yet to receive either months subscription. Continued emails to customer service are nothing less than automated bang you head against the wall emails with little to no information from "scent fairies". The last email I received provided me with August's tracking number, I logged on and my profile shows that tracking number as September's. It is also showing with a date of 9/21 - they moved their facilities to NJ allegedly, not Guam! No clue what the issue is with why it is so difficult to get on track with this.
I'm leaning towards this company being a scam. Not worth the aggravation and lack of making it right for their customers.

Horrible company who cannot seem to figure out the business model in which they operate. I received my first order while signing up with them, was billed for 3 months, and now am just receiving my third month's order... problem is, they skipped the two months in between. I've sent them multiple emails and even cancelled them from my credit card, yet they have the audacity to charge my card again. Wow. They are walking a tight line here and will most likely be facing some serious criminal charges here as I see I'm not the only person dealing with this issue... When a customer cancels service with a company, it's not a huge drawn out proces. S It's cancelled and you cannot continue to charge their card. Case over.

I signed up for 2 months, but due to some budget cutting, I stopped my subscription and cancelled my account. 6 months later, they start charging my credit card. I have reached out on their email and on their facebook (they don't have a phone number to call). And not one person has helped me. This is ridiculous. Do not sign up for this unless you want your card used without your permission. I'm going to have to call my credit card company to try to get the charge reversed and change the credit card number so they can't continue to do this... so unfair...

First month was fine. Never received second monthit turned out that due to a system error in their end they didn't charge me and just didn't ship. I didn't see the *lack* of the charge on my credit card so had no idea and spent three weeks dealing with customer service before they finally told me what actually happened.

Now we're three weeks into my third month of membership, and of the two fragrances I ordered (and confirmed I was charged for) at the first of the month, they've sent one to me and the other one went from "being prepared for shipping" last week to just totally gone from my account today.

To make it all even more frustrating, they take forever to respond to issues and they send automated follow-ups warning you that since YOU haven't responded, they're closing the issue. (As opposed to only closing an issue once it's actually been resolved.)

The whole experience has been so frustrating. All of this for basically some oversized testers? I can't believe I'm writing this, but I'd honestly rather brave a department store's fragrance counter than spend any more time, money or anger on this badly run company.

It took almost a month to receive my order, and I had to ping them for them to eventually send it. I only ordered two hand cream tubes. The scent was SUPER overpowering and perfumey. It would have been nice if they were not so heavy-handed with it, but it gave me a headache (and that's stuff is on my HANDS, nowhere near my nose!) I contacted them about it but they said "nope, sorry, we don't do refunds lol good luck". That's $30 down the drain. There's no way to test out these stuff so I'm not sure how I could have known. Will never purchase from them again.