Scent Matchers

This site is a fraud. It is set up so when you order your custom made "real perfume" (to exactly match your old favorite discontinued perfume) the "30 day return policy" begins on that date. That would be OK if the merchandise ordered was sent within 1-3 weeks as promised. Instead, they charged your credit card the day after ordering, put water in a pretty bottle and waited 42 days to send it, (arrived on the 45th day) only to find out my new perfume is water with Johnson's Baby Powder scent added. You all remember that scent? Well it smells nothing like the Ferre' 20 that they said they could match. They will not take it back, because I "passed the 30 day return policy". So for $66.98 I now smell as good as the first time my diapers were changed. My husband is not impressed.

I agree, they are a scam! I ordered a scent match of INOUI and paid $59.99 + S&H. I received some cheap drug store, horrible smelling cologne. I couldn't even wash it off my hand for 2 days - even with a shower. When I sent them an email they said "Keep the bottle, we will credit your Pay Pal with $30.00 which is OUR cost for manufacturing the product! OMG they did credit me $30 but I'm out $30 and the bottle they were supposed to match is in the trash. I think this is 4 people or so doing a basement business and they have ALL the same bottles in stock. They probably work in an office for another company during the day. Who knows?

Just received my Blue Jeans by Shulton (Revisited)... LOVE!. A perfect match. Very very happy. Now I can re visit my teenage years (haha). This is a rare perfume, the originals are all but gone from the face of the Earth. Those left are expensive and usually "turned". How absolutely delightful to get a nice, big bottle of this "blast from the past" for a reasonable price and with quick delivery. THANK YOU. Now to find my elephant bells and my lip smackers.
I cannot figure out why anyone would have an issue... this order was super easy (although the scent is not a very complicated one), but I had nothing but a great experience with this company. Actual wear time is far more than the original, much more. Easy order, quick ship and scent was true to original.
I absolutely will re-order from this company with no hesitation.

I just received my fragrance today. I was a bit afraid to smell it because it's a pretty old fragrance and the way it has been duplicated in high end retail stores falls extremely short of what it should.

I was absolutely amazed and I think Scentmatchers must have researched the notes to be able to produce such a wonderful duplication of this fragrance.

I had a friend over today and I told her about Scentmatchers and since I had the perfume to share with her she was also very impressed. I know she will order too. After all, what woman doesn't have a desire for a fragrance that she can no longer find.

So, I sincerely thank Scentmaters and I will, without a doubt, order from you again.

I entered in the scent I'd like matched, paid the fee, which was easy, so I gave it a star. But, after that, no follow up information, limbo. I went to the website to check on order, but there is no way to check that there. "Order" on the website means to make a future order, not check a past order like all other websites. I have tried 4 different online order services, and I have stopped using them because no follow up, no way to contact them, no order checking system, and it took between a month or two to receive product. For a few extra $ I could have drove to a store and got the product and save 2 months of use. Customer service followup, order status, and turn-around time. (I am yet to receive product, so I can not comment on that). :)

I feel bad writing this post- but it seems that buying from this site was a bad choice-- I received an advertised replica scent that was vile and smelled nothing like the cologne it was suppose to mimic-- though customer service was quick to respond, they offered no solution and stopped responding to emails-- I tried my best to work it out with them but now I have to go through the hassle of a credit card dispute-- buyers beware!

My search is over. I have been looking for a certain fragrance for years now. Well after all the looking, I had run into a website called ScentMatchers. I read everything what the company is all about and what they do. I have to say I was nervous about it, because I didn't know what to expect. Needless to say I went ahead and placed an order for this fragrance I wanted my wife to have. My whole experience through finding the scent, picking the bottle I wanted, and to top it off I got to personalize the bottle for my wife. I had gotten excited about it even more. I was still very curious about the scent. If anyone knew what this fragrance smelled like it would be me. It was one that has stuck out since a long time ago. I had just received it at my house. It was more than I expected and more. Thank you to ScentMatchers. You all deserve a standing O. My wife And I will For sure be ordering again.

I literally just received and opened perfume and absolutely love it! It's exactly the way i remember it. I haven't been able to wear perfume in years with most scents triggering my migraines with the exception of ralph rocks. I confess i had little hope of this not being another ripoff wasting my money. So many times was offered original scent and always received other at the average cost of $100 or more each time. Well you have proved me wrong and have restored my faith in not everyone looking to scam their way out of ones money. I only wish i had ordered the second bottle! You have made my holidays and from the bottom of my heart would like to thank everyone at scent matchers. Hope you all have a wonderful holiday season as you've given me.

I originally ordered Millenium by Avon. I received my order and it did not smell anything like the originsl. I emailed the company to let them know. They responded promptly with a few options. Make it again, try another or full refund. I decided to go with a different scent. I got it and it is marvelous. Just want to say, this company has the best customer service i have ever dealt with. There were several emails back and forth between us and they were prompt everytime. They resolved my problem and i am quite happy. Thank you Scentmasters!