I was charged and that was it.
No order.
No tracking number.
No legitimate number to call.
All I got was a lesson learned.
I loved the scent I received. Ordering was easy and I received it quickly. It smelled just like the scent I wanted and even better.
I will let you know when I have an experience. All I did was order. Bla bla bla bla bla this is a pain in the $#*!
I ordered dazzling gold by Estee Lauder and they nailed it! Perfect match, thank you so much we will be buying from you again and again.
It seems that they were able to duplicate my favorite perfume/cologne: Royal Secret.
Thank you so much for your service, ScentMatchers.
Lesley K.
Scent masters were able to match my request for the original Tiffany.
Very happy with customer service.
The Customer service is excellent and I think they value that. You can press your order without any fears.
The side said it would ship in two days, still waiting for order shipment. Not much else to say here
Just ordered and now waiting for perfume to arrive. If this smells anything like it did "Back in the Day" i will order a million bottles lol!
Nice to get this product again. Been along time in coming. Don't know why they ever stopped making it. Love the smell on my husband.
Most times I order over my phone it is complicated
Doing the ordering here was easy and no problems what's so ever.
Was there an ETA of product shipping on order form? Didn't see it. Would be nice to know when I can expect my perfume. Thanks
The long-discontinued scent I ordered was perfectly replicated, and they will receive repeat orders from me.
Very good customer service. They replied in 1 day. All companies should follow their outstanding example.
Get lots of compliments and will continue to order in the future. A reputable company and an easy site to maneuver
This company is a scam. They offer custom-blended fragrances to match any scent you can name. After-the-fact research suggests that matching a fragrance from a sample is more along the lines of chemistry, requiring thousands of dollars worth of equipment and time, and therefore not something easily delivered at a $79 price tag. Wish I had seen this in advance...
Based on my experience and what I have seen posted online, your transaction with them will go something like this:
You place your order, naming your fragrance. They do not request a sample of a rare or discontinued fragrance. You do not recieve an item in the mail and follow up; after several weeks of stalling, you recieve a perfume bottle in the mail, filled with a fragrance that's not even close to what you requested. You then ask for a refund or a replacement. Sometimes they will tell you you're past the 30-day window for money back guarantee (even if the item didn't even ship for 45 days); sometimes they agree to retry, requesting "a few drops" of a sample. That's what happened with me. I sent them a "tester" size of the perfume I wanted matched (which by the way isn't made any more so that tester was about a third of what I still have) at my own expense, returning their first attempt. Then email silence for about 4 weeks; they would not even acknowledge reciept of the return. Only after threatening them with reversing the credit card charge would they acknowledge they were "still working on it." Several weeks and several unreplied emails later, I asked the credit card company to open an investigation, which is when I started getting some pretty unfriendly emails from Scentmatchers.
There's a good chance, if you do business with this company, that you'll end up having your credit card company reverse the charges.
So save yourself a lot of heartache and stress and don't waste your money at Scentmatchers.
I was so excited to receive my package in the mail today - would it live up to my memories of the scent Casaque? Yes it did! I'm very happy!
I was disappointed when my cologne was discontinued. Then I found scentmasters who recreated it for me and fairly quick.
The first fragrance was not what I had hoped but they gladly sent a replacement and I LOVE IT! Thank you!
Fast, efficient service by a professional family. Love the staying power of my Siera by Stetson. Great customer service.
Overview
Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.
Business History
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members