Scent Matchers

I really, really wish I had looked up their reviews - especially on the Better Business Bureau website. Interestingly, the BBB posts a red warning flag that there has been a pattern of complaints that the fragrances do not at all match; and recently - just in the past week - ScentMatchers has taken down their e-commerce website and now only does business with repeat customers who are happy with the fragrances they've done. The company itself admits it has been bombarded with complaints and requests for refunds, even though they do state they don't do returns/refunds. I knew that when I ordered, thinking that if it were a little off it would still be wearable; but I never dreamed it could be this bad.

In terms of my own belatedly regrettable experience - throwing away $81.99 based on their assertion that they can match fragrances (which IS chemically possible, look at all the artificial flavorings in food - in fact for someone with a severe allergy to strawberries, even fake strawberry flavoring will trigger it) I was certainly not expecting what I actually got. I so wish I had read these reviews first. After reading the same thing from so many others, I have to agree that most of the positive reviews have got to be fake. I ordered a match of Chanel No 19, the original fragrance before the "reinterpretation" that happened something like 10 years ago. I don't like the new version. I emailed them and they assured me they could do this. It arrived yesterday. First of all they represent their products as a parfum, and this was so weak it could not possibly be a parfum. But they charge as if it were. Next, I noticed what just about every other (non-fake) reviewer says, that it does not even remotely resemble the fragrance they wanted to match. I sprayed it on my wrist, and the first notes - extremely faint - resembled old-fashioned hair laquer, like my mother used in the 70s. That soon faded to what I can only describe as bar soap. Nothing that I would ever wear as a fragrance, whether or not I was wanting to wear Chanel 19. As everyone else says, they must be making outrageous profits selling water with a few chemicals in it for $70 - $80 a pop.

I am so peeved, that I am posting negative reviews about Scentmatchers on forums and consumer sites wherever I can. Isn't it interesting here that the positive reviews are short and offer no details, while the negative ones are EXTREMELY negative often with very precise information? I just posted this on a similar site:

Scentmatchers is definitely a scam. The fragrance they sent smells NOTHING like my beautiful, discontinued Lolita Lempicka that was my signature scent for the time it lasted! How dare they at Scentmatchers claim that what they sent me - the fluorescent pink puke that smells cheaper than the worst bargain basement stuff you'd find at Walgreens - even closely resembles it! I've never smelled anything so awful that claims to be perfume!

I live abroad but go to the US for the Christmas holidays. I ordered my fragrance in early November, sure that it would be waiting for me by December 19 when I arrived. Just before my return back to Europe in January, I sent them an email, to which they replied they were still waiting for an ingredient and would send it on January 17. I was so eager to own my lovely fragrance again, that I asked them to send it to me here in France, so they charge me a whopping $19 on top of the shipping I'd already paid for for the US shipping. NINETEEN DOLLARS for a tiny package that fit in my mailbox. I finally received it yesterday, January 28. I promptly tried it. It stank so bad, I had to take off the sweater where I'd spritzed it. Disgusting. I literally couldn't have it on me. I immediately sent an email to Jennifer Monroe, who said they'd refund the $59.99 but not the shipping, for which I paid upwards of $25! Pathetic. I will be sending it back on Monday, and if I get a refund quickly, I will not take legal action. I get legal help for free. This company deserves a class action suit and to be put out of business immediately! I've never been so blatantly ripped off in my life! Please, if you people at Scentmatchers have any grain of decency in your body, close this company!

I had ordered the Ritz Light, well it was not what I was looking for (it was close but just wasn't what I wanted) and they promptly messaged me back telling me the order I placed would take a little extra time due to getting the items that go into the perfume, I was a little disappointed, but good things come to those who wait, so I waited, then I received a message telling me my order had been shipped (YA HOO!) well it was just a few days later I got my package arrived & I opened it... It wasn't what I had hopped for. So I kept it trying it out, I just couldn't say I loved it like the original Ritz. So I contacted the kids at 'ScentMatchers' and explained to them I wasn't real happy that I had ordered the wrong scent. I PROMTLY received a message back, they offered me the scent I really should of ordered in the first place, so I agreed. I received my order in less than a week, I opened the package... OH MY GOODNESS! I Love it! They nailed it to a T!
I can NOT understand why these others gave a negative review for this company. They are great! THEY fixed MY SCREW UP! My screw up, my fault! And they have treated me with great courtesy! Maybe if others treat them with kindness & respect, well they may get kindness & respect in return. These young hard working adults have me as a lifetime customer!
I have NEVER written a review for any company, and I never thought I would, but these guys BLEW ME AWAY! Susan Johnson - customer service manager, was very professional. Great job Susan! I wouldn't want you job, VERY STRESSFUL!
Erica, Angela, Adam & Morgan, your mixture was spot on! THANK you!

Scentmatchers is a scam. It couldn't be farther from Beverly Hills. It's located in Gaylord, Michigan. I ordered New West by Aramis. It smells NOTHING like New West. It smells like potpourri a grade schooler would make, which given the false advertising of this company and the scathing reviews I've read about them, my assessment is probably closer to the truth than what we realize.

I contacted the company, and they said "we tried our best in making my scent". I chuckled at this, because their website claims to be able to match 99% of all scents. Again, mine smells like a grade schoolers experiment gone wrong. I have gotten no response from the company on whether they will pay return shipping, which they should, but I took a risk in ordering this so I guess that's my penalty.

I hoped that I'd found a real replica, but sadly I did not. I have some of the original still, but it looks like when it's gone it's gone.

I have not returned my perfume yet, to see if they actually will abide by their refund policy, I'll be contacting my credit card company to ensure they do. I will also be filing with the BBB and the attorney general. If you've been scammed by this company I recommend you do too.

DO NOT ORDER FROM THIS COMPANY. IT IS A JOKE. GOOGLE THE REVIEWS.

I placed an order for two bottles of Forever Krystle on December 22,2013. I received the order around January 14,2014 with the cardboard box partially open and the whole box smelling of perfume. One of the glass bottles has a piece missing out of it. There was hardly any packaging material used during shipment. Both the box and the intact bottle smelled nothing like Forever Krystle. I shipped the items back at my expense using my packaging maternal so the intact bottle wouldn't get broken. The items were received by Scentmasters on January 17,2014. As of February 1,2014 I hadn't received a credit for either bottle. After threating to file a dispute with my credit card company Scentmaster customer service manager Jennifer Monroe responded and said a refund was issued and that credit card companies usually give them 30 days to issue a refund. I sent her a response saying my credit card company allows disputes after 15 days and that I thought they were just dragging their feet. Jennifer Monroe responded with a smart remark. DON'T USE SCENTMASTERS! THEY DON'T DESERVE OR APPRECIATE YOUR BUSINESS!