Scotiabank

I was fed up with their useless customer service so I moved all my money to a different institution. I moved my RRSP and my TFSA. It took 40 days and there is over $2500 missing. Lying, thieving, conniving, charlatan, con-artist shysters! Just remember Scotiabank, payback is a B****H!

I was a new first time investor and I trusted my financial advisor who I met at first at Scotia and I didn't realize what I was investing into really- but I didn't even realize I could lose as much as I did because I was a first time investor. I don't even know why I would have signed up for medium/high risk investment when I didn't even have an income and had explained that I wanted to keep my money safe. I noticed my account losing money within 6 months of setting up investment. I really couldn't afford to lose money but I pulled my investment cause it was making me really nervous how much it was going down. I really wished my advisor had my back more & I wish the investor profile had more useful & detailed questions like BMO's questions are more specific & they do a better job at making sure your investments match up with your situation. Hopefully Scotiabank changes their investment set ups so people are more aware of what they are signing up for.

I have had a Scotia account since I was like 12 years old. Since I hit my 20s I have had a terrible experience. They don't care about their customers. I have called multiple times for help and received zero. I just got told they didn't mail my bank card to my house but my branch instead. So in the middle of a pandemic in Canada I have to got my branch and get a card. Icing on the cake is that they are only open 9:30-5pm latest at this location which is when I and the majority of the population work. The second I pay everything off I will be canceling my account. RBC is much more useful and helpful. I hate Scotia with a passion. Or did I mention they also charge me 55 dollars in account fees.

Do not deposit a cheque you may end up like me! I deposited an almost stale dated cheque it still had 3 days to go. It actually cleared from the issuing business on the same date! The bank threatened to charge me with fraud for attempting to pass a bad cheque!
It's 3 mths later and there's still a hold on my acct! Nobody will release the hold eventhough there's been 0 days left on my acct and has been 0 days left for well over a week. I've left numerous messages with the top 3 people at my branch over the last 10 days I've left 4 messages with the office of the president and no return call, nothing! The line is so busy with people complaining that you have to leave a message and callback number! Worst bank I've ever dealt with by far! Worst customer service not to mention my money being held hostage for 3 months when it cleared the day it was deposited!

If someone has a fraud issue don't even bother to ask for help because THEY JUST DONT CARE! There isn't any help! I REGRET being a Scotiabank client. Don't know what's going on but it is so frustrating. I have other things to do than wait on a 45 minutes call waitlist to get a representative to deal with an issue I shouldn't even have in the first place. However after waiting this much they ALWAYS transfer you, ops hanged up on you. Try it again, took me today 5 hours for an answer! Never again!

Scotiabank has made so much money from clients its unimaginable for most of us, but call for any kind of customer "service" and well there is NO customer service, just LIP service.
It is unacceptable that they expect people to sit of the phone waiting over 45 minutes for someone to take the call.
The thing is Scotiabank has a major share holder named The Vanguard Group who owns everything along with BlackRock. They want to reduce already pathetic support to less than it is NOW and expect you to be happy (see The Great Reset by The World Economic Forum).
Soon coming is Digital ID and Digital credit system. This complaint may end up reducing my ability to bank, buy goods or services. DO NOT REGISTER OR ACCEPT THE NEW DIGITAL ID OR DIGITAL CURRENCY, YOU WILL REGRET IT - READ ABOUT IT IN CHINA.

I bought 5 years financial institutes GICs in my RRSP at different banks, TD, Scotiabank, Royal Bank, and matured in one month or two apart in 2020. Returns from TD and Royal Bank almost the same -- reached cap 20% while returns from Scotiabank were 2.287 and 4.28 over 5 years. Terrible experience with Scotiabank. My money invested in Scotiabank made me much poorer than I think.

Poor agent and unprofessional customer service. I have to make a three-time call to dispute one charge to my visa account by providing all the evidence.

This company cares about one thing and one thing only... MONEY! Every year they must make more and more money than the year before. This means making the employees life more miserable and also giving less and less value to the customer.

Working here is also awful. Poor pay and very salesy. Free speech is non existant here. You are constantly told what to say to the customer. They also weaponize empathy. Working at the call center is brutal. The wait times are very high. A problem that can be fixed by hiring a couple more people but the bank can't seem to do that because you know. Money...