Scotiabank

Reported my ScotiaCard lost by phone on Dec 22-21 & replacement card was to be mailed to me. NOT rec'd by Jan 6-22 so got card at bank branch. I never did receive the mailed card as of Jan 21-22. I've sent 3 e-mails & 1 written letter to Scotiabank 'President' re: this + a Scotiabank call center issue & rec'd NO reply! NOW a month later I've written the CEO to complain about this banks totally useless complaints dept. I now see this bank is rated 161'ST among banking sites--I believe it!

They offered a special interest rate on a new account. In order to get the interest you had to keep the funds locked in for 5 months. After 5 months they refused to pay citing some small print in their agreement. And they also refused to reconsider since I do not have a mortgage with them (I already paid it off) and because I do not keep 100,000+ in my bank account with them (it is invested with their Itrade division).

Woke up this morning unable to access my savings account which holds all of my funds. When I contacted them to find out why, I was told it was due to site maintenance and is expected to be done by 6pm. I explained that I didn't recieve an email or text giving me any notice this would be happening or I would have transferred funds ahead of time. I was told I did get a notification but it's only sent to my app or online messages on my Scotiabank account. So I would only see the message if I logged on and noticed it myself. I explained that i needed access to my funds as my 12 year old daughter had a volleyball tournament out of town today. And I have no options to borrow and shouldn't have to. I was basically told it wasn't their problem and there was nothing they could do to help. So now my daughter will miss her tournament after working so hard just to make it to that level. I can never give this day back to my daughter and Scotiabank could not care less. I will be closing my account as soon as my funds are available again. If you bank with Scotiabank you could wake up with no money one day. That is a fact.

Just had to wait 30min. Finally talk to someone who was very hard to understand and they didn't seem to understand me either. Was just asking if a credit card I closed years ago still had money oweing on it. The customer service not listen to me and send my call to trans Canada credit due to I just mentioned I was looking at my rating and seen there was an outstanding balance. What I was calling about had nothing to really do with my rating but they jump right on that and directed my call to them.

I tried to send money to my family overseas. Unfortunately the wire got lost, my mom never got the money. However, Scotiabank returned the money into my account, even though they didn't get the money back. Not until 4 months later. When they called me again, saying they finally got the wire back. So they asked if I wanted to send the wire one more time.
The staff of Scotiabank is trustful, ethical, and really competent. The Scotiabank assistant Parik", he was so polite and even talked to me in Spanish, since is my mother tongue, making it easy for my to understand.

Very poor customer service. I am extremely unsatisfied. After 5 phone calls, getting disconnected, and 1 in location visit I recived a phone call from a very unhelpful manager who contacted me from #*******018. I was jerked around for 3months trying to transfer funds from TD to a 0 interest rate card Scotia offered me on a 6month promotional deal. By the time I reached a service person who was able to transfer my funds half the promotion was over. When I asked that they Honor the 6month offer I was told the 3month delay was my fault. I blame it on their customer service agents having strong accents and a lack of understanding each other.
I do not recommend dealing with this instatution.

I've been a customer at Scotia bank for over 20 years. I carry a $******* balance in my chequing account, and don't receive a penny of interest. There was a mix up with my US dollar visa that I hadn't used in over a year, was on hold for over 40 mins, hung up on once, was on the line for over 1 1/2 hrs simply to get a new visa, guess what still no visa. I went to BMO MasterCard, applied on line and within 5 mins was approved. WTF I've never been a BMO customer but my US account is now going to be transferred there and more then likely all my business will find its way there. Sorry Scotia you have completely and utterly fail at and resemblance of customer service. Your call centre is a complete failure.

I was fed up with their useless customer service so I moved all my money to a different institution. I moved my RRSP and my TFSA. It took 40 days and there is over $2500 missing. Lying, thieving, conniving, charlatan, con-artist shysters! Just remember Scotiabank, payback is a B****H!