Scotiabank

I've been a Scotiabank customer for more than 20 years, and I'm seriously ready to switch banks at this point.
Two months in a row, they've drained my entire account, claiming it was because of "monthly service fees," which are only supposed to be an X amount per month.
But no, they proceeded to take every last dime, and leave me with a huge negative balance, both times.
And when I called the number on the back of the card about it, the woman I spoke to basically laughed at me on the phone and said, "Too bad."
How's that for sh*tty customer service?
The first time it happened, they did reimburse in the end, after I threatened to take my business elsewhere, which was when they suddenly turned and claimed they didn't want to lose me as a customer.
They reimbursed me FOR FOURTEEN F'N DOLLARS.
What a joke.
The second time it happened, they refused to reimburse anything. And gave me attitude about it in the process.
So sick of feeling like I'm being robbed by these crooks month after month.

Very inhuman bank. No mercy, as a low income like me, I can only pay a staggered payment not one time to their sky rocket interest on top of my debt. I been so long in scotia, and recently I experienced this kind of very inconvenient payment they did to me, all my salary from my checking they took all for the interest. I am so devastating where now I i will a money to feed my family, pay some of my debt. SCOTIA BANK VERY VERY VERY INHUMAN.

Scotia Bank spent ages talking me into renewing with them on a 5 year term even though we were planning on selling soon. Long story short. When we did sell, we were told what our buyout of the mortgage would be only to bring the paperwork to layers and receive a bill from Scotia for thousands. 5000$ over our original quote to buyout. When we inquired, it ends up that the paperwork had been dealt with one day after the date of our buyout date that they had originally quoted. This bumped out payment up over 5000$. They had not said a thing tonus about the date and absolutely refuse to budge on it. After stating that the amount was not fair or what had been agreed upon, they actually laughed at me out loud on the phone and said I had to or they would simply use legal means to fine me. This is the end to a horrible experience for years with this bank. A bad experience to top off all the years previous of horrible customer service. Do not trust your money in the hands of this bank. They will not respect it or keep it safe.

Bunch of idiots who steal from customers! Don't waste your time, find another bank. There are many other banks out there that are much more deserving of your business!

They charged my old parents $400 without their permission, we complained but they did no care.

We will complain to next steps.

They should not rape off old people

Bmo much better bank. Scotia is obsurdly ignorant and disrespectful to new customers. There is no scotia 222 queen I went walked a mile with a broken knee to be treated this way

They Don't know which thing is handled by which department, they keep transfering and every transfer take s aprox 45 mins, it took 3 hrs for my smal issue to be resolved because of their wait times
I don't why do they charge this much monthly charge despite noty having anyone to assist in less than 10 mins ant any point of time
Worst bank ever
Rating 0/*******

The staff, Sammy from China, who works at uptown branch in Victoria. She is very rude and impolite. She is very unhelpful and unfriendly. The worst customer service I ever met.

I visited the Robb St location today to do a withdrawal. The line was long at peak time 12:30, anyhow when I finally got inside about 12:55, I was told that only one machine was working and the security said the 3rd machine from the door should be on to try and see. Anyhow I did tried but it was null and void. I tried the first transaction but it said confirmed and when I did my card came out, so I tried again and same thing. So I decided to check my email to see if the transactions came through and they did but I didn't received any money. I lured the help of the CSR rep on ground zero and she said that I have to do a dispute and wait 2 weeks before I can get my money anyhow I told her to go to her superior and she returned and said this afternoon about 17:00 hrs it will be rectify and funds returned. It's 19:00 hrs and no funds. Like seriously scotiabank bank, is it my fault that your system was faulty and you could have checked your cameras there and then and see that no money came out even 2 transactions were made. Plus you didn't even bother to ask my state of urgency for my money but just dismissed my rave. I am a customer even if I it's $2 I have in my account, so better understanding should have been showed. The supervisor didn't even bother to come out to say something to appease the situation, so its clear that it has happened already for the period.
My first review happens to be a terrible one and i will continue to post until this is rectify.

It has been 90 days since this started my account was compromise about $3000 was sent out in e transfers. I got a refund to my account in 10 days. I spent 2 hours on hold trying to reach the fraud department. It then happened again another $3000 was sent out in e transfers this time they took almost 30 days to investigate and refund the stolen funds. I had to spend 6 hours on hold trying to reach the fraud department. They are unable to tell me why this is happening I was told it was my fault my devise must be compromised take it to best buy and have it inspected was the only help I could get. I go into the bank trying to get help they tell me online banking has nothing to do with the branch you must call the 1 800 number to get help. I now have not been able to sign into my bank account for over 30 days not being able to deposit the rent sent to my from my tenants via e transfer for 2 months now They are unable to help at the 1 800 line they sent it into the investigation department supposed to be 5 days was 2 week before I heard from them. They called said it was fixed wanted me to sign in from my farm tractor the tractor is not equipped with a I pad. When I got back to the house at 7 pm the temporary pass word did not work. After 1 hour on hold another pass word they gave me did not work. Call back again 2 hours on the phone they want to send it for review again will get back to me in 8 days. I would never get a scotiabank account it is October 11 this started in August and I will get more info about the investigation by October 19 rent money still in etransfer limbo.