Scotiabank

Scotiabank has the best customer service be it on the phone or in person at the bank. I called and spoke with ELMAR tonight on the phone and he was so patient, thorough and extremely helpful. Every interaction i have had in regards to anything with Scotiabank has always been positive, they are THE BEST bank to deal with.
THANK YOU TO ALL THE LOVELY STAFF OF SCOTIABANK EVERYWHERE

If you want timely, efficient posting of account transactions, do it with another bank. And fi you want
Efficient local in person banking do not go to the Kelowna Dilworth branch.

Several years ago, I was trying to buy my first home. I knew nothing about mortgage brokers, and my real estate agent had a Scotiabank associate in her office on Parliament St. I was debt-free, holding three part-time jobs, and had a $65,000 as a down payment - this was in 2004, when you could purchase a decent starter house (in Toronto) for about $220,000. I found my dream house, in East York, for $237,000. When I made an offer of $232k, the Scotiabank agent told me that I had obviously NOT read the papers carefully, that I would have to come up with a 35% down payment, approximately $82,500. I tried to see if there was any way I could get around this punitive clause. I was informed that it was because I was a woman, because I was single, and because I didn't have full-time employment - never mind that I was working 28 days a month! I had to settle for a much smaller house in a really trashy area, and it took several moves before I was able to move to a decent area. Thanks a lot, Scotiabank - I would advise against using their services, despite their cheery, misleading advertising.

Horrible customer service. Talked to Kyle and he just rude and not willing to help. Horrible bank, horrible customer service and I do not recommend doing business with them. Horrible experience.

In need of money, rushing to Scotia to take $5000 out. The old bank teller sitting there, we put in right pin, then asked if we have ordered to take cash out. We said no. With other bank, $5000 wouldn't ask to make order first. Then she was asking ID, as my mom old lady only taking Health card with her outside, showing the Health card. Then she asked the phone number, we couldn't remember the full long numbers, instead of asking other verification questions, she went to report to the office. Then it was arguing and questioning like police. It took more than 20 minutes. Even it's duel diligence, questioning as police is not right manner, plus though all our questions answer right. It's so difficult to control voice seeing this kind of so called service. Instead of giving cash $4000 as she said she could do, she lowered it to $3000. After 30 minutes we stepped into the bank, we took $3000 out from the bank. This is not giving service, this is giving trouble.

Wish the old lady good luck in her career, witch acting like a police.

I DEPOSIT MY CHECK TO SCOTIABANK ON 12-23-2022 IN NEVER RELEASED MY CHECK YET THEY GET MY CHECK 5 DAY HOLD BUT MY 5 DAY PASS
WHY DONT RELEASED MY CHECK YET
SCOTIABANK IS THE WORST WORST WORST BANK I NOT RECOMMEND TO ANYONE
SCOTIABANK

TD BANK IS THE BEST BEST

Today I called in to deal with an issue I had with my credit card activation.

It was an essentially straight forward issue that an agent should have easily been able to help me with.

The agent I spoke to was completely useless. He was virtually incoherent and didn't listen to me, just kept talking over me from what sounded like a rote script.

At a certain point in the conversation when he told me that he couldn't access my account or help me I hung up the phone and called in again.

On the next call the agent I spoke to was very friendly and helpful and he transferred me to someone else once I explained the issue.

The next agent likewise was great, he quickly resolved the issue and was very personable.

Last week I called in to get some information related to a line of credit. I just needed to know when I could expect the welcome package and process in setting up the account online.

The agent wasn't able to provide me with any information. She put me on hold for a few minutes while she looked into it.
When she came back she really didn't answer any of my questions at all.

I haven't dealt with their customer service very much but it's very inconsistent

My plan moving forward- if within the first couple of minutes it becomes clear that the agent is useless hang up and call back.

There is then a chance that you may actually get one of their good agents who knows what they're doing.

Scotiabank are Theives. Multiple occasions where my money was taken by Scotiabank without my consent. Have to wait for hours online to get transactions reversed.

1. Customer service took forever to pick up. Called many times in past one week, then i will hang up after waiting for 20-30mins cos seriously I cannot waste anymore time everyday just trying to catch their cust service. On the 6th day, I finally got hold of one agent and seriously, I cannot understand what the agent is trying. I've been around with people of different accents & i manage to understand them, but this one is seriously terrible in his communication skills.
2. Due to my frustration with my acct and the agent, i asked for a manager and this person has the worst attitude ever. Shouldnt be working in customer service sector.
3. The next day, i went to my branch to close my acct (which i opened just 2 weeks back) because of this poor customer service. My account is on hold because the two person whom i handed my driver license too to verify my identity the acct i opened online did not do their job. Seriously, two person looked into my acct and failed. And thinking about it, the agent who went into my acct when i ask why i cannot do any transaction in my account did not see this at all. He even tried to blame me by saying that i might be choosing wrong acct.
Seriously, i dont know where Scotia are getting these people.

Frankly worthless service. I applied to Scotia Bank for a credit card. I live in St. John's, but I was traveling to Toronto and had time, so I contacted the local branch. The employee said that it is not possible to order from Toronto to St. John's, I should contact the branch in St. John's. I did so on November 19. I waited for the card until January, but it did not come. I turned to the branch where I processed, they told me that they could not help me and that I needed to call the call center. The call center tried to clarify my question for 40 minutes and finally found out that they sent it to Toronto (although it is impossible from St. John's, as the manager told me). They apologized and said they would send it to me finally in St. John's and I would receive it in a week. But I waited two weeks and she did not come. I again turned to the call center, where they told me that no one had sent the card anywhere. They apologized again and said that they would send it to their branch in St. John's. Although earlier they said that it was impossible and I could only get by mail. This is unprofessionalism and double standards. I decided not to take that card, because such a service scares and repels.