Scotiabank

Frankly worthless service. I applied to Scotia Bank for a credit card. I live in St. John's, but I was traveling to Toronto and had time, so I contacted the local branch. The employee said that it is not possible to order from Toronto to St. John's, I should contact the branch in St. John's. I did so on November 19. I waited for the card until January, but it did not come. I turned to the branch where I processed, they told me that they could not help me and that I needed to call the call center. The call center tried to clarify my question for 40 minutes and finally found out that they sent it to Toronto (although it is impossible from St. John's, as the manager told me). They apologized and said they would send it to me finally in St. John's and I would receive it in a week. But I waited two weeks and she did not come. I again turned to the call center, where they told me that no one had sent the card anywhere. They apologized again and said that they would send it to their branch in St. John's. Although earlier they said that it was impossible and I could only get by mail. This is unprofessionalism and double standards. I decided not to take that card, because such a service scares and repels.

Tried to send an interac transfer to my SO (who has sent and received money from me before), Scotiabank decides today's the day they're going to block the transfer without offering an explanation or initial check before just blocking it. After talking to multiple chat advisors, nobody could give me an answer and told me "call this number, they know" Guess what! A 2 HOUR wait before I spoke to a single person. I had to wait and listen to their awful music, and had to spend almost another hour before it could be resolved. I went to the branch the next day and withdrew my funds, closing my account. What an absolute awful bank and an awful experience. This was the final straw after numerous "____ service will not be available from M-F" "Interac is currently down" "There was an error logging you in" "Sorry, can't complete the request right now", not to mention the EXTENDED amount of time you have to wait for refunds, payments to reflect, or anything being processed versus other banks. I encourage everyone to explore their options outside of Scotiabank.

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We had a joint account with Scotia Lawrence E branch.We put a stop payment to one of the prepaid transactions and it so happened that the payment went through the first time. The second attempt it didn't go through however I was charged an NSF. I went to the bank and explained my situation. $96 was returned. The third time the same transaction which I put a stop payment to didn't go through 4times and I was charged an NSF of $288. The manager called me on phone and I told him but I put a stop payment to that transaction why do I have to pay and he said " we cannot help you you have to pay us" I went to the branch, and the lady who was helping me was like but why would she pay if she put a stop payment, The manager was called and he said I can give you a discount of $50 but you have to pay the rest. I couldn't deal with such an unprofessional so called manager I told him never mind will pay $288 and close the account. I paid the $288 closed the account. That person you put to run your business is going to run it down he is so unprofessional and even when all his colleagues told him what the matter was, he said there is nothing to be done. I am glad I closed it I now do business with better and professional institutions.

Its almost more than 3hrs of waiting on hold during call. Since its my 3rd time i called and have to wait for more than 3 hours. No body is that much free to wait. I wasted whole day for this call.

June from Lethbridge branch is amazing and fully understood our situation God bless you June thank you so much

I banked with Scotia for over 10 years. In all that time, I never had a single advisor attempt to connect with me about my investments or accounts until I finally got fed up with the institution and started closing my accounts. The wait time over the phone is so long you have to take time off work to physically go down to do anything. They force you to pay to close a simple chequing account, and I am now on week 3 of trying to get the contents of my TFSA account transferred and closed. I suddenly have a financial advisor who I have never spoken to before calling me, but when it comes time for our scheduled appointment to have the last of my accounts closed, he can't be bothered to call and I am forced to make another appointment as Scotia won't do anything over the phone. I shouldn't have to beg to have my own money returned to me. The only time this bank cares about their customers is when they aren't making monthly fees off of them. Consider banking with a smaller institution and avoid Scotiabank. They are terrible and will avoid appointments in order to hold on to your money for as long as possible. Incredibly unprofessional.

I went in ( brampton branch) to open an account and all the employees were very helpful especially Subeen Fatma. She described each and every step in very detail. So, its very helpfull and loved it.