Scotiabank

Been with Scotia for 20+ years and was proud paid credit cards on time and never asked them for anything major no car loans no mortgages etc now I'm givien an eviction notice from my landlord went to Scotia for help as I want to get a mortgage for me and my daughter and dog they told me to find the funds elsewhwere and they will help with the rest I did that and I got aprroved for $420'000 between me and my daughter from another financial institution after 3 weeks as they are terrible with appointments went back to Scotia told them I found the funds and looking for a little more to be free from renting they told me they won't help me they told me to go elsewhere again now my issue it is very hard to rent and iv'e got the oppertunity to buy something My income $70'000 and daughters $30'000 and going to be homeless Don't trust SCOTIABANK ANYMORE

Do not use Scotia Bank! They are a pugnacious institution. I was with this bank from 2001 to 2018 at North Van and Lonsdale Branch. Up until 2017 I was highly satisfied, I had a bank representative that would proactively reach out to renew my mortgage etc.

In 2018 my mortgage came up for renewal. I left a few messages with my new Bank Representative who never returned my calls, had no voice mail, and left a 1 800 number on her message (later found out she was on mat leave but no mention in her phone message). Eventually I contacted their central team and the interest rates offered were very uncompetitive with the market offering at the time. I told the rep that I would be placing my mortgage with another institution.

Unfortunately my new bank did not complete the paper work in time and the mortgage renewed automatically into a 5% 6 month term (highway robbery). Another rep at the branch had sent an email to my old email address about a month before the maturity date and obviously got a bounce back message but never acknowledged. He then left a V. M. on my phone the day before the maturity date indicating he wanted to confirm what type of mortgage to renew too. When I phoned back 2 days later he said it was too late and the mortgage had been rolled over into a 6 month fixed term. I ended up having to pay a $6000 penalty to get out of the mortgage and promptly closed all of my accounts and said goodbye to Scotia. This is how they rewarded me after 17 years of loyalty. Do not use this bank, stay away, they are a malicious, heartless institution and will likely fade in the coming years as it looks as though there are several other disappointed customers out there.

DO NOT BANK WITH SCOTIA!
Their employees know zero about banking, they will give you the run around, and if you phone they'll put you on hold endlessly.
Then they will say they will set up what you need in the future, but when you check in later, NOTHING WILL HAVE BEEN DONE! And the whole incompetent run around will start again.
I kid you not, they will put you on hold for hours, trying to figure out how to solve your BASIC(!) REQUEST.
Then if and when you ask for a manager or supervisor, to complain, the run around will just continue, putting you on hold endlessly.

I have tried going to 3 different branches and talked on the phone, with said above process, 3 times.
Now, is it super complicated what I ask?, you wonder. NO!
Just a stop payment.

It would have been, and will be, faster to go to a different bank and open an account there!

DO NOT BANK WITH SCOTIA, THEY ARE A JOKE!
Only time you'll be helped professionally is when you want to bring them (new) business.

-10 out of 0 stars

My car loan is with them, I switched were they take payments, 6 calls later and still not fixed. Now they owe me money.
Now the just hang up up us.

Realestate lawyers beware of this branch (Yonge and Bullock)- This branch will hold a certified cheque from the sale of you home because the lawyer deposited it. This could potentially hold up your clients purchase of their next home or a transfer to their investment account if they haven't purchased a home yet.

I spent the day on the phone trying to get the hold removed when I got a message that my account was in overdraft. I talked to the manager at this branch and she said they had to hold the cheque because a third party deposited it. Yet my parents home closed the same day and was deposited by their lawyer to a brand new Scotiabank account. No hold on their funds (and it was a much larger cheque). I've been a customer for over three years with no NSF's and a very good credit rating and my funds are held. I was told only my branch manager could remove the hold. I spent the day trying to contact her with no luck. I eventually got the number to the presidents office *******043 and was told it may take up to 15 days to resolve. If you're having problems call this number first as you won't get any help from the branch or the help line.

I contacted my lawyer this morning and he said he uses this branch all the time and the branch manager never holds the certified cheques but all of a sudden they want to hold mine without letting me know.

I'll continue to update this review. Hopefully it won't take 15 days to resolve and that this will not affect my credit rating and incur extra charges from my investment company.

I hope this doesn't happen to other customers when selling their home. I've contacted my lawyer to let him know not to use this branch as well. But to be on the safe side just don't use Scotiabank at all.

Don't bother expecting them to help the only thing they can seem to do is confirm you ID and move you in circles between departments.

Sooooo Frustrating called several times in a day one the morning one noon time and 3pm. Waited 40 minutes no available representative... Veryyyyy poooor service. March 15, called and March 16,2022.

As a long-time customer of the Scotiabank, the service has been on a steady decline in the last couple of years. If you have an issue with this bank good luck in getting a resolution and not to mention getting a hold of anyone to return your calls. If you call the Customer Care Center most of the agents are not capable of helping you out but they will make an appointment for you at your bank location which no one ever bothers calling you back. Then you follow their complaint process and, in the end, they (SCOTIABANK)is always right. This was my second issue with them)of not returning my calls) and no one, including my bank has ever called me back to discuss any of this. What are they hiding? The process: contact your bank. I did and I left a message a few weeks ago and thus far no one has bothered to call me back. I then emailed the Office of the President to confirm receipt of email. What do I get? Someone who has rehearsed and memorized a phrase that they continued to repeat that have "24 hours to acknowledge receipt" over and over again. This to me felt very condescending. To date, no one has ever contacted me or acknowledged receipt of my emails. I guess they believe they are following policies/procedures and do not need to do anything further. I also sent an email to the Office of the Ombudsman as per their process. They too have not responded. I believe they have 30 days to do so. The process is so lengthy and time consuming that I truly believe they hope one would give up or with time the issue will eventually "go away". This arrogance still does not negate the POOR customer Service received or make me feel any better.

Scotiabank, do us a favour and please invest more into your Customer Service! In case you did not know, it is common courtesy to return customer calls! Training employees to say sorry over and over again and having them reiterate a memorized script does not make me feel any better if NOTHING is done! You can do better!

I give you a ZERO for Customer Service. Hope you take these suggestions and do something about them.

A. T.

I have waisted months trying to get Scotia Rewards to honor what they told me they would. I used my travel rewards card to book a trip for my family, through the Scotia Travel site. My flights were canceled and instead of Scotia sending us a email stating this cancelation they sent an email with no information just a number to call. I then spent 11 days trying to get through to Scotia travel only to be given aditude by the horrible customer service representative. It then took them nearly a month to refund my money and nearly four months to return my points. Now they will not let me use my points for the new flights I had to re book. Please DO NOT WASTE YOUT TIME WITH THIS BANK!

Two hours on the phone to find out out why a simple transfer wouldn't go through. Person I talked with had no idea and was extremely rude.