Scotiabank

My patience is over. Going to change the bank.
No one responsible and only smile to you without acts to help.

$#*! your service honestly this one rating even more someone stuck somewhere and it's service down no one reply properly

Scotia acts like they care, however there one of the most inhumane organizations on the planet. They are brutal.

He was in good standing financially. He is not going to be able to renew his mortgage.
https://youtu.be/A9R6SaXqxTI

I went into the bank and answered good morning to one of the greeters howerver I did not reply to the other who was Zakie because he is confrontational and desrepectful to me. He kept being up in my face " come on come on you can smile, smile" I told him
I do mot wanna smile with him and also told him he has a short memory to which he assured me he didn't. The next thing that comes out of his mouth was " you don't have to do business here you can go somewhere else" I said "make me" his next reply was " yes I can because I am the bank manager" now I did not raise my voice nor was I an irate customer so why would this branch manger literally bully me to smile. That is odd that a manager to whom you already had a horrible experience with be literally be bullying me to smile. All I wanted to do is exactly what I went into the bank to do and leave like I ALWAYS do not expecting I would be bullied and harassed by a bank manager to smile. WOW!

The only video I have is the bank cameras check it 10:00 a.m. March 3rd. 2023. This manager is unprofessional and a bully this I am saying because of the way he treated me and made me feel infront of other customers in the bank

I had a savings account that I opened cos I quit smoking. 150 dollars every 2 weeks. My circumstances have changed so I wanted to with draw money. I get told I need a licensed banker to do this by Kurtis mader. This man who is supposedly customer experience lead did absolutely nothing for me. An appointment would be several days away or I could use the phone cos there are licensed people on the phone... if I knew that I. Had this kind of account I would've never agreed to it. Kurtis mader brings nothing to the table.the people of Scotia bank pay for this man's wages and all I see him do is go on the computers. He does not help at all in customer service so why are we paying fir his services. Even when it is busy all he does is sit at his desk on the computer. It doesn't seem to matter to Kurtis mader that he sits behind a computer while people wait for 20 min to be serves... on his business card it says that he is a customer experience lead... where is his experience when all we see him do Is sit there and do absolutely nothing... some customer service. We are paying this useless man to do nothing... I wish I had a job like his. I am also in customer service and I tell you I do not treat people this way... I would ask Scotiabank to look into his useless occupation that we are paying for and let him and his customer experience lead to another position since he can't help anyone so what use is he... every time I go into the bank and it's really busy he doesn't get up from his computer to help... wow. Scotiabank really hit the jackpot when you hired this man who does absolutely nothing. Except sit at his computer... and don't tell me that he works at his computer for 8 hourd

We have been with this bank for over 20 years. Initially great. Since the change to run everything out of Toronto terrible. The move to the AI monitoring system is also a bust. I just put 30K on a credit line I have with them as a cushion for the upcoming 2023 uncertainty. I log on a couple of days later and they reduced the credit for that account down to 1K from 31K. I have had this credit line and a few others and 3 mortgages and a couple credit cards for the same amount of time. All in the name of business. I don't miss payments and they pull this stunt. This AI monitoring if you are late on a payment 1 day they can double your interest on that credit line for one year. They have done that to me twice. I was in the hospital when that happened this time. AND WE DO A TON OF BUSINESS WITH THEM / INCLUDING STOCKS They are very hard to deal with now. The branches still have some good people but they are just puppets now not financial experts like they once were. Poor customer service no one knows what they are doing OR can't do it because they are not allowed. Errors in billing can't be addressed because no one can help you - then you get sent somewhere else and the don't help you either - using the message center gets you the same thing "you need to call customer service" NO WONDER THEIR STOCK HAS BEEN BEATEN UP OVER THE PAST YEAR. We deal with several other banks and are moving everything from scotia - None of them are this. Don't bank there even as a good customer you get treated like a chump. They are in my opinion the worst bank in Canada at the present time. Save yourself the headache.

Nobody knows what they are doing, the $#*!tiest customer service ever. They lie to the customer just to get away with the issue