SeatGeek

Had purchased three tix to see Hamilton with my kids through SeatGeek- planned a special trip to Boston just to see the show. Only one of them was correctly fulfilled. The second- I ended up with a ticket on the other side of the theatre from the one I had originally purchased. The third one I never received - the seller had a problem fulfilling the ticket. SeatGeek did nothing to rectify the situation but offer a refund. Completely ruined our plans, as I could not accompany my kids into the show- they had to go in on their own and sit in separate seats on opposite sides of the theatre.
Stay away from this company! They are unreliable and double-sell their tickets. Horrible customer support, too. Their guarantee is an outright lie.

Paid for our tickets online and got an email with the ticket notification.
Today, on the day of the concert, my son goes to the concert and shows the ticket (online) and the staff at the SAP center tells him that the ticket is invalid!
All his friends go to the concert and my son is heart broken. More than the money it is the emotional heartbreak Seat Geek has thrown at us.
Never use Seat Geek! They are the biggest fraud ever.
Wish I had read all the other reviews before we booked online.

They are not available to talk when you want as they are only available during certain times EST. I have emailed them and lets see how they are going to compensate for the emotional stress and lost money!

Using the system to order tickets is fairly simple. I like that they provide a view of the venue from the seats you are purchasing. I only wish that the tickets were available sooner as these were purchased as a holiday gift but the game is still not for a few months and I will not get the e-tickets until a few days before the actual game.

SeatGeek sold me two invalid tickets to the Alan Jackson concert. We had to buy two tickets at the box office to get into the concert. SeatGeek won't honor their buyer guarantee policy for invalid tickets. They say they're not going to refund my money. I called them after we had entered the concert with the tickets we bought at the box office. Now they're trying to say I accepted and used replacement tickets from them which is not true. How could they send me replacement tickets if they didn't know about the invalid tickets until after we had entered the concert? They can't get their facts straight and keep trying to get out of refunding my money. This was my first and last time using this dishonest company. Stay away from them and take your business elsewhere.

Don't buy from this platform. I bought tickets on 8/20/2022 to a show that night. When I arrived at the venue, the tickets wouldn't be accepted. Turns out the ticket was for the same show the night prior, 8/19/2022. How can a ticketing app sell you a ticket to an event that occurred in the past?

Following the event, the support team was unable to provide timely service in performing a refund. It has to be "escalated". Here we are 4 days later, no resolution.

Bottom-line, there are plenty of better platforms to purchase tickets.

The greatest tickets per value in pro sports. Awesome experience at fraction of the cost for stadium seated tickets. Also, the same can be stated for the VIP escorted tour of the stadium prior to the game, and you can take pictures however, you can not take videos.

Buyer Beware! Do not buy tickets from SeatGeek during the pandemic because if you are quarantined, sick with Covid-19, or want to sell your ticket(s), makes it is impossible to get your money back. SeatGeek's sell option is very time consuming because of their delays and difficulty in reaching a person to help you do so. I purchased 4 tickets, got Covid-19 symptoms and wanted to sell. They delayed responding to my attempt to sell for so long until the date of the event occurred or had past. The email to contact them is worthless! When they do reply to your email it is a survey for how well the SeatGeek person who responded to your email, who has no authority to resolve your issue, has done. Very frustrating to contact them with email. They are using scammer techniques to keep your money during the pandemic. They will not give you a coupon code for a future event for replacement if your issue is not resolved. Beware!

SeatGeek is a complete rip off. I ordered tickets for a basketball game, and the confirmation was sent to an old email I no longer had access to. Tried to call SeatGeek 10 plus times and nobody ever picks up, hold times are over an hour. Emailed and chatted with 4 different reps at SeatGeek to have to confirmation sent to my updated email and nobody could do it. It took over 2 hours of trying and nobody was able to send the tickets to my updated email so I missed the event. When I asked them for a refund they said no being that the sent the tickets to the email address on file that i no longer can access. Complete rip off. Scam artist.

We bought 6 tickets on row 7 to Grand Canyon University through SeatGeek two days before the actual game. When we bought the tickets we got a confirmation email saying that the seats were ours and had charged our Credit Card. On the day of the event we still had not received 2 of our tickets. When we called SeatGeek we found out that after charging our credit card the seats were sold to someone else. SeatGeek was unable to provide us with another set of tickets to the game because it was "sold out".

We want to say thank you to Grand Canyon University for hearing the situation and able to find us tickets for free after hearing our situation. That was truly going above and beyond anything that we expected.