SeatGeek

Terrible company! I have a purchase fraud I'm fighting and I can't get anyone to answer anything. No emails, calls, nothing. Sit on hold for a CS rep that I don't believe actually exists. Save yourself time, misery and definitely your money!

They charge my credit card and told me the listed ticket is not available after the fact. Now I have to wait for 3 days to get my money back leaving me without enough funds to purchase other tickets. I contacted them via email (cause there is no customer service number available on their site) and they kept responding with general answers instead of looking up my specific order. Mean while the same tickets that I've tried to purchase is still showing on the app as available. They did not offer replacement ticket nor have they tried to expedite the refund so I can use the money to purchase other ticket. The worst experience I've had with online purchases.

Absolutely do not buy tickets from SeatGeek. Sold my tickets from underneath me twice and completely ruined my daughters birthday. Lied to me for two months straight right until the last minute. Concert is sold out had to cancel our entire trip because they wanted to make an extra buck. Teenage daughter is crying herself to sleep as I am writing this.

DO NOT use this service! We paid for tickets we never received. Seatgeek is really good at taking your money but terrible at actually giving you what you paid for. We have called everyday and all they tell us is that the tickets have been transferred and that they will "reach out to the seller and get an update. And then nothing. No call back, follow up, and NO tickets. Worst customer service ever. We will NEVER use seatgeek again. Use vivid or stub hub they are much safer.

If I could give SeatGeek 0 stars, I would. I have been promised a full refund on my credit card for over 3 months now because the hockey game I bought tickets for was cancelled. I have messaged them and emailed them way too many times, and they're all so fake with me. Pretending they care and that they're going to do all they can to help me. They just pretend, and they're not trustworthy. So disappointed. I never complain like this but waiting for your money back when you were promised is honestly so discouraging.

A long time, customer never had a problem... until recently. An expensive ticket purchase with a prime seat assignment turned out to be a General Admission event. SeatGeek didn't reveal until AFTER the purchase. Their customer service is non existent, don't publish a support number, only email. The person on the other end was clearly not equipped with the skills or the information to keep a loyal customer. Fortunately there are other options, I will now go out of my way to avoid using this search engine.

Seatgeek's easy system of finding the best prices for events has been great for me. I've used it primarily for baseball and hockey tickets. Their system of using the little colored circles tells you what kind of deal you're getting (recently got a 9.2 "amazing deal!"), and they always have gotten my tickets to me quickly and painlessly. My favorite part is that they include all the fees in the price shown, instead of having you click all the way to checkout only to find that you've got an extra $10-$20 in fees. It makes the experience much quicker and easier. I always recommend this site and will continue to do so.

Worst customer policy in my life. Bought two tickets. The performer postponed the concert. No new dates are posted. Contacted customer service. The only thing they said, they can't refund because if you buy it no refund. You can try to sell them. But I can't even do that because no new dates. They told me to contact the performer? Like wth is that my job? I guess I lost my money. Never again. DONT PURCHASE from them.