Found tickets for Washington wizards game the day of. Saw the same tickets on stub hub for$15 more. Purchased tickets at 3pm. Started calling and texting seller at 5:30pm. My order was canceled and seller said he only had one ticket and not the three he listed. I'm sure he sold the two for more money.
ALWAYS, the best prices and the easiest place to find tickets for any event. This is just the most recent example of SearGeek being far and away better than the competition. I couldnt be happier with all of the event tickets Ive purchased on SeatGeek.
Fine print crooks! Bought tickets for an event, but because it wasn't the same day as another event I bought tickets for they wouldn't let me go. Not only did I get shorted the event, but I got shorted my money. The only thing SeatGeek is good for is sticking to their policies and NOT GIVING REFUNDS. Didn't go to the event and didn't get my money back all thanks to the fine print. Thanks SeatGeek! Will not be using your services next time. Ticketmaster blows you out of the water with policies and customer service. I would not recommend SeatGeek. I would recommend Ticketmaster all day over SeatGeek. I was sorely disappointed in their lack of refunds, resources or help with my situation.
My son-in-law spent 200$ US on four tickets to a Calgary Flames pre-season hockey game. After he and I spent many hours with their customer service reps; we still have no tickets.
I bought rockets tickets and it was sent to a axs account that didn't exist. Wasn't able to log on to the account and had no access to the tickets. No refund, no ticket swap. NOTHNG. Basically scammed out of the tickets never buying from seatgeek again. Terrible customer service. Very disappointed I always bought my tickets from here
Will not give refund. Scam. Resold my tickets and won't refund. Still out 560.00. Avoid these total $#*!s. Avoid Jack Grotzinger, this is a con with no accoutability. Please avoid and buy your tickets from a scalper, better deal.
Total mistake on my part to trust these $#*!s.
Was not able to log in to the website while at the SF Giants game vs. Minn. Twins on Sat. June 10th to retreive my 6 tickets which cost me about $600.
I was trying to download the app unsuccessfully at the Will call window. All I had was my receipt and I knew the seat section, row and seat numbers but seat numbers did not appear on my receipt. It finally got resolved by the management office who confirmed the seats were not sold as a duplicate and only to me...
In short, i could not download the tickets at the time of the game, no WI-FI connection and I could not get internet service.
My receipt was barely enough to get the tickets after much deliberation and 45 minutes of negotiation.
SEction 106, row 7, seats 13, 14, 15, 16.
Row 9 seats 15 & 16.
While purchasing the tickets 3 times I was told the seats were no longer available. When I clicked back In to purchase seats the 3rd time I didn't realize I selected game 1 and Not Game 2 and I purchased seats to the wrong event... I didn't realize this until I got the event on 4-12-2019 that my seats were for the 1st game of the series on 4-10-2019 and my seats were no good cause that date already passed. I tried to call up and ask the night of the event but I was struggling to get through to receive assistance and I had to go to the ticket office and spend $1200 on 4 more tickets
We can understand the frustrations you faced with this order. We are generally available between 9 AM to 11 PM EST at 888.506.4101 or if you use the chat feature in the app itself.
In this case as the event you purchased the tickets for had already passed we would not be able to do anything. As our policy is that all sales are final and we are not the primary holder of inventory as a secondary market. While we have options had you contacted us prior to the event, once an event is over our hands are tied.
Warm Regards,
SeatGeek CX Team
Bought tickets 4 months before the event for my wife's birthday and anniversary. Never received tickets from them. Do not use them. Absolutely worthless.
Seat Geek is so much better than other apps Ive used. No hidden fees, straightforward and very easy to get great tickets! I am very happy with our experience! Highly recommended!
No insurance option. Price drop days before event with no reimbursement. I called and spoke to "Pol" regarding the issue and he gave me a bogus phone number for "someone" who could "help". Whatever.
Great app! Always had a good experience! They are very fast and efficient as well! Would be nice to see seat numbers for us tall folks to snag end seats! Other than that A1 app!
SeatGeek is easy to use, gives views from the seats, provides map of section including rows, prices include all fees, no hidden costs. Used it for a few years now, usually has lowest prices.
I love being able to find great prices for any event. The customer service is amazing and enjoy doing business with SeatGeek. I got my friends now using this site.
Awesome way to seeing the layout and available seating, Always plenty of options to choose from.
I highly recommend seatgeek against other ticket sources.
I like the interface and prices. They offer some type of insurance at the end. Really didn't read that. Tickets came Fed Ex fast with tracking number.
Quick and easy... great seats! (That's all you really need to know. I'm typing more in to satisfy the survey's requirement, which is pretty silly, isn't it?)
I've used SeatGeek many times since the app was established. As usual, this was an easy add-on to a trip that was already taking place. Simplicity and clarity matter. Thank you!
Mike W.
Always a great selection of seats at great prices. The deal rating is also helpful. I highly recommended SeatGeek for sporting events especially when in an unfamiliar city
Great and easy! Had my tickets within a couple minutes of buying them. Good price even for after the event that started! Would be happy to use the app again
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 23rd among Concert Tickets sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Bradley, we're really sorry about this! We do our best to make tickets as accessible as possible, but unfortunately sometimes reception at venues can be extremely spotty. Therefore, we always recommend accessing your tickets prior to arriving to avoid any situation where they'll be inaccessible once you're at the gate. That being said, our team is working on introducing features that allow offline ticket access that will hopefully launch soon! For the future, please just make sure to print the tickets or download the app prior to arrival just to make sure you don't run into any issues like this!