SeatGeek

I purchased my ticket on seatgeek for the Guns n Roses concert in L. A. The day of the concert I received an email at 8 am from seatgeek. The email was to remind me about the ticket and that I can download the app to present my ticket at the gate. I was driving from out of town and arrived around noon in Hollywood. I checked my email and 30 minutes later after the first email about my ticket being ready for use, at 8:30 am I received the email saying my ticket was not valid due to a double sale. The email also stated I would receive a 100% refund and an extra 50% to make up for any trouble it caused. It was a huge inconvenience luckily tickets were still available. The most upsetting thing about all this is I never received my refund. I got scammed out of my money! This is the first and last time I use this company.

I would give negative stars if I could! The night before our event, which we paid just over $6k for, we still hadn't received the tickets. So I messaged SeatGeek and after having to message 3 different techs was told our seller is no longer giving us the tickets. We were NEVER notified prior to me having to reach out! We had to take time off work, we traveled 5+ hours, just for the event. It was the worst business transaction ever. They wouldn't find us replacement tickets and even said you can find your own when you get your refund (3-5 days later-after the event took place). I recommend people to NEVER use or trust SeatGeek.

I ordered two tickets to American Utopia a week and a day before the event. I never received the confirmation e-mail and went on a hellish odyssey trying to get my tickets that involved 9 e-mails requesting support and over eight hours on chat with support and i FINALLY got my tickets today. The day of the event. I have NEVER in all my days and I got to a LOT of events been so frustrated with a secondary source. DO yourself a favor. Don't use them.

I recently ordered a number of tickets to Marlins and Rays games. I thought the ordering process was easy and straight-forward with being able to select seats in different available areas. I ordered through SeatGeek as it was easier than ordering through the actual team websites. My only negative comment is: I don't like the different dates when tickets are available to access. Of the 10 tickets I ordered I believe I am still waiting for 3 tickets to become available and the others were available on various dates. I know a lot of it has to do with the seller of the tickets and emails from SG notify the seller the dates the tickets are available for printing or downloading; but I am not the most patient of people. Another positive is that SG provides plenty of emails to let the customer know what's going on. Generally a very positive experience.

Money was taken from my account when trying to purchase tickets. In app, put in my card information and was ready to pay, hit the last purchase button and the load back page said an error occurred. No big deal. Except it had already withdrawn the 179 DOLLARS from my bank account! No email conformation and nothing in the app showing I purchased said tickets. Yet they took my money -.- WTF!
Customer support? Oh that's right they don't have any. Suspecious. Finally spoke to "someone" on live chat and was told it would be refunded in 48 hours... why can they take money so easily, for literally no reason now, but can't return it immediately. Thiefs!

If I could give less than 1 star I would... After 2 months of not receiving my tickets, I bought tickets elsewhere. Trying to get a refund is impossible, they send email after email, that talk about codes and discount codes that you may be able to get? It makes absolutely no sense. After about 5 hours of combined time invested, I've decided to go the bad review route... You will NEVER get someone on the phone, and the only reason they started emailing back to me (2 months later) was because I started a dispute claim with Chase bank credit card.

SeatGeek has the worst customer service!

STAY AWAY!
EVEN IF YOU HAVE TO PAY MORE!

I had Seat Geek and StubHub open in separate windows to compare pricing for my tickets. Firstly, I liked that Seat Geek gives you the option to view the seats with fees. Secondly, even if the seats had been a few dollars more, I would have went with Seat Geek as the interface, especially the map, was more intuitive and responsive. I was able to use the map to zoom into the exact seats available. I don't think that can be done on StubHub. If it can, it wasn't as easy.

I purchased 2 Orlando Magic game tickets for Dec. 23 at 7pm so my little brother could go to a game. It is 8:05pm on the same day and im writing this review because the tickets I purchased for $172.00 DID NOT work. We were directed to Guest services and they could do nothing for us since Seat Geek is a 3rd party. I am very sad and ashamed that in this day and age you are not able to get what you paid for. Anyone looking to buy tickets for anything, buy they from the venue directly. Never go through a site that does not deal with the venue directly or else you will end up like me at home and robbed.

I ordered 4 tickets to a Texas Rangers' game in the all-you-can eat section per seatgeeks website. I didn't eat all day because I was expecting to eat at the game, I paid $30 for parking, and went in. Imagine my surprise when the tickets weren't for the all-you-can eat section and I ended up having to spend over $50 on food at the ballpark to feed the people I brought!