I just bought tickets to an event for the wrong date, less than an hour ago. I emailed and even called scorebig that took my money out, and want to change my tickets for the next day and they couldn't do that.
Very upsetting and now stuck with ticket to an even I can't go too due too wrong date.
Very upset that I cant just switch the tickets with the money, and that seat geek doesnt have contact info for customer service
I bought UFC tickets yesterday for the 1st time and I received an email that I could of got better seats and cheaper at vivid seats I called customer service in an hour buying my tickets and they didn't care and laughed I'm would never buy tickets from them! They are horrible
Hi Nikki, thanks for taking the time to write in. Unfortunately, due to the aggressive nature of the ticket market, all sales are final and cancellations are not possible once an order has been confirmed. We apologize for any inconvenience! Please let us know if you have any other questions, please feel free to followup via email at hi@seatgeek.com so we can make sure to address you concerns! Just include your Order ID. We'd love to help!
I have used Seat Geek many times before without a hitch. On Monday, I bought Phillies baseball tix that were never delivered. Seat Geek will not give me a refund to a third party vendor. They have no way to guarantee the third party will actually deliver the tix! They are blaming my email account (I have tried two) and they are not in junk mail. I think the third party is screwing Seat Geek over. Apparently, I have no rights.
Hi Amy,
Very sorry to hear you are experiencing issues getting your baseball tickets. This season the MLB has started requiring that tickets be fulfilled primarily through their app, MLB Ballpark. So our sellers are forced to use that at the means of delivery.
That said, we are always here to help you and want to assure you get the tickets. If you need any help making sure you get the tickets, or navigating the setup of the MLB Ballpark app, please do not hesitate to contact us. You can call us at 888.506.4101 or email us at hi@seatgeek.com
Warm Regards,
SeatGeek CX Team
There is a thing called morals and then there is SEATGEEK 375.00 for 40.00 parking at Miller stadium Biggest ripoff that there ever is. There is no justificayion for ripping people off. I hope the IRS and who ever else looks in to you business practice! Shuts you company down and reinbusrt so many victims...
I have found that SeatGeek has had better options for larger ticket purchases for the baseball games I have attended in the past year. Usually 1-2 ticket selections and price have been consistent across brands but 3+ I have had way more options on SeatGeek.
This company is a scam 100%
After going back and forth with my bank and even providing PROOF that I was promised a refund, SeatGeek would dispute it and I kept getting the refund reversed by my bank. I've seen countless videos and reviews about this company not being ethical with their customers so please do yourself a favor and NEVER buy tickets from here, regardless of the "good" reviews.
This company seems like it's run by a bunch of kids working out of their garages as a start up. After months, I was finally able to get my refund from my bank. I had to provide so much proof and emails to get my money back since SeetGeek kept denying a refund.
I purchased tickets right before an event. When I arrived, the event shut down because they ran out of beer (it was a beer fest event aya racetrack). I've emailed SG numerous times for a refund but no one responds. I've called but their wait times are unreal. I don't understand why they were selling tickets for an event that was done! Zero out of 10… Wouldn't recommend.
SeatGeek is incredibly cheap, they send codes to save money and it's user friendly and overall it's just an easier experience compared to StubHub tickets appear on your phone immediately and it is just overall a great experience
I couldn't get a refund after i purchased tickets that said jacksonville at patriots but after i purchased the tickets it said patriots at jacksonville. I immediately noticed it and asked for a refund and i keep getting the same automated reply of Q & A'S. Even stub hub has refunded me for the same mistake being an online mistake and they see it wasn't my fault but apparently seatgeek don't care.
Have been trying to figure out how to sell my tickets that I bought for over a week and have not been able to. Went to the 3rd Party site(AXS) that sent the tickets but haven't gotten a response of any kind.
I called the 1-800 number to get some questions about some tickets i bought (3 days before) for a dodger game prior to 3 hours before the game started, they were helpful in all they knew, but didnt get a definitive answer at the end. I had to call the stadium myself. Its was fine that i went and did that but i think if someone didnt know how to find out the number(s) to call they wouldn't find an answer to there question.
Hi there Jessie, thanks for letting us know! Since SeatGeek is the secondary market and we don't have any direct relation to the box office or venues hosting events, we sometimes don't have full details about ticket specifics. Our support team should always do what they can to help, but sometimes the best method to get the correct answer as quick as possible is just to contact the venue's box office directly!
If you have any questions about your SeatGeek order itself, we're always happy to help!
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I recently used SeatGeek to buy tickets to MNUFC game and for a Twins game. The selection process was easy to use by showing a layout of the stadium. Buying our seats was a breeze. And the best part of the whole deal was being able to transfer the tickets. The whole process was WAY easier than I ever thought.
Stubhub charges a ridiculous service fees to buy and sell PDFs. It's also difficult to do if you tranfser tickets. Oh and if you buy on Stubhub and it's a mobile ticket you have to sell on Stubhub... So double the ridiculous fees. Seatgeek, please crush Stubhub. You're easier to use and it doesn't feel like a rip-off. They take advantage of being a "leader" in the space.
Today I was looking up tickets for a show for next April andd was just browsing when I came across this website and wasn'r ging to purchse yet but my young son clicked the order and it went through. I immediately tried to contact customer service, even before my order was confirmed and of course didn't get a reply. I contacted them once again. Now I am being told that sales are final? You must be kidding me. I want an immediate refund for this ticket that i don't even want and that is completely overpriced! I won't be able to sell it for what they are charging me. This is a scam please don't use this service.
Did not like the ticket transfer process. The last time I bought tickets was a lots smoother as it was an instant upload. Not a fan of transfer process. Also, I think you should put a disclaimer on all tickets for the Fiser Forum venue as they only accept printed tickets, they will not accept a screen shot.
Very bad experience! Bought general admission Lynyrd Skynyrd tickets from Seatgeek... over charged "double" the price. We found out at the concert GA was $40.00 per person & we were charged $190.00 for two tickets! To top it off... we were promised our tickets by Feb. 28th... not receiving them until less than 24 hours before the show! Only becz we called & complained did we receive the tickets! Nor did the company compensate or do something for the trouble they caused. Bad business & bad experience.
Hi Michelle,
We would love to take another look and see what we can do to make this better!
Please give us a call or shoot us a note!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
I used to buy tickets from stubhub all the time before I found SeatGeek. I loved seatgeek because of the prices. A lot of people say there werent any fees on seatgeek but I knew there was they werent broken down before. Now that theyre broken down the tickets are way more expensive and are the same as stubhub. If the price is the same at both, I would rather shop with stubhub.
Using the SeatGeek app I was able to identify the seats I wanted quickly, order them, receive confirmation of the purchase and email them to a friend all in a matter of minutes. Happy, frequent SeatGeek user!
I was just shown to my seats, the last in the house. I'm baffled because I am 100%sure this section of the theatre was NOT in my search parameters and that I did NOT buy the cheapest seats available. So I can't quite understand how I ended up here. Shame on me for not triple checking but come on... I cannot believe I paid double for the last seats in the house next to a pole. What's worse is that I got this show as a gift for my companion- embarrassing! I can't help but think I got SCAMMED :/
Hi Julie, we're so sorry for the negative experience and we'd love the ability to dive in deeper and figure out what happened. Please email us at hi@seatgeek.com so that we can dig in.
SeatGeek was a great experience as always. I sat right where I wanted. The tickets were LEGIT, which is always a fear I have when purchasing online, yet I have never had a bad experience with SeatGeek. SeatGeek is my go to site for tickets!
Booked 10 tickets to an NHL game this morning and received confirmation. At the end of the day, they sent an email that the event was canceled by the organizer. REALLY? The NHL canceled a game? Called customer service and they were not helpful. I explained that the NHL did not cancel the game and they continued to say it was.
I WILL Not use seatgeek every again.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 23rd among Concert Tickets sites.
- Visit Website
- New York, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hannah, thank you so much for reaching out to us about this here and over social media. We're so happy that we were able to work out a resolution for you! Please feel free to reach out to us again if you ever have any other questions or concerns!