SeatGeek

I purchased tickets only to find out that the already incredible fee was per ticket ($100 for a $300 ticket). I had no intention of paying $100 fee per ticket and I informed them as such within minutes of the transaction. After many emails and phone calls, SeatGeek refused to refund my money or offer any solution. Their "solution" is to suggest I sell the tickets again, on which they will get fees on that sale, and so on, and so on. I threw away so much money and they would rather be greedy than make a happy customer who could return to use their service again. Bad business. Don't buy!

I bought World series tickets and ran into issues. I tried calling but there is no published number nor anyway to get help. I emailed their customer service, they have not responded yet. These are time sensitive world series tickets. I should have went with another site, the only support was through their email address so if you have any trouble you will have to rely on them emailing you back. I will never buy from this site again.

You cannot resell them on that site if your plans change. You have to use another site. None of that is made particularly clear in the fine print. There is an offer for a refund of some kind - I guess bank the price of the ticket less the $100 (!) in fees? Hard to tell. But a couple days before the event, when you realize it won't sell is too late to get the refund. So you don't really have time to re-sell. You can be on CHAT with them twice, and they won't warn you. Predatory business practices; buyer beware!

Bought through ticket master then seat geek tried transferring ( new partner for Barclays)for a week and assured me everything would be fine. After a dozen emails and phone calls " you will get your tickets tomorrow " they fixed the problem 20 minutes from showtime. I would need a helicopter to get to Brooklyn on time. $600 lost and they are blaming Ticketmaster, Barclays, and me for their technical error " we can't find the tickets "

Garbage! Bought wrong date and the policy says it doesn't matter. The owner of the ticket hadn't even confirmed the tickets yet, I immediately contacted them and they said nothing they could do. I was still going to buy tickets for the date I meant to!

When selecting your seats by section, it will show you the cost for that section. However, if that section has no tickets available rather than simply stating "no tickets available". It auto suggests is a different section without indicating that is what it's doing. I noticed immediately and in less than five minutes Contacted their customer service to be told that I just need to resell them. This is a very unscrupulous business practice. Just indicate there are no tickets available!

SeatGeek has a guarantee that tickets will be received in time for the event. I did not receive my tickets on time but they have not refunded me nor responded to my many phone calls and emails. My concert was 5 months ago. I was "patient" as was requested by several customer service reps.

I purchased tickets to Madonna's concert for Sep 2023 in Miami and it has been postponed for end of 2024. I'm moving out of the country for work and they stated it's my responsibility. Even though I understand their point, they can't possibly expect everyone waits 1 year for a concert. And yeah, they can't give me a refund or be reasonable about it. Make yourself a favor and avoid this company

Purchased 4 tickets accounting to $200 noticed after purchase that I had a typo on my email, count contact them through anywhere and require order number to make a request, we'll you can't have the order number without your email. Tried a phone number I found to hear web, got out on hold by a machine and then they hung up on me the same way multiple times. Do not get your tickets through this website.

I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise Center by a work supplier. Typically, the parking garage sells out there for Blues hockey games, and I didn't want to be walking in downtown St. Louis at night pregnant, so I pre-purchased parking through SeatGeek for over $80. When I drove downtown and arrived to the parking garage, upon entry they were charging only $20. I took a picture of the $20 parking garage sign, and send it over to SeatGeek to ask for the difference in cost ($60), but they refused. It's highly disappointing they are taking advantage of customers.

You buy the tickets, but they won't send them to you right away, as any normal company would do. They hold your tickets, until is too late before event or even make you loose the event. I don't understand how such a disaster company is still in business. Of course when you try to contact them, there is no phone number for customer service. Avoid them for your ticket purchase.

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

I bought tickets to a Ny Rangers game from seatgeek and never received. I was told that tickets would arrive in my email no later then 24 hours before my event. We travelled all the way to the stadium and I never received my tickets. Waited outside the arena for almost two hours just to be told that they double sold my tickets and they can only offer me a refund. They also lied to me numerous times over the phone. Customer service was rude and not helpful. Will never be using seatgeek again.

I have had an incredibly frustrating experience with Seat Geek and would never use them again! In contrast, I can wholeheartedly recommend Stub Hub. If you have any issues with your tickets from Seat Geek, you will absolutely never get a human being to help you. Buyer beware!

I bought two tickets for Springsteen in Columbus. Because of his peptic ulcer he had to cancel, it's so serious he has NO makeup dates. All I wanted was a refund, I emailed and texted, they just give me the runaround. Why? All I want is my money back. Do not use this company. I'll bring suit, but it's frustrating. Please stay away!