SeatGeek

SHORT VERSION: Avoid this company at all costs. They make it impossible to speak with a rep or communicate directly at all costs. After finally getting a phone call be prepared to be on there for 45 minutes minimum. If the rep doesn't have a solution, there will never be one. They'll tell you a supervisor will call you back. No they won't. When you call back and wait another 45 minutes, they'll say they're going to transfer to a supervisor. Straight to voicemail. I'm convinced this company might just be defrauding people or they'll hide behind their policies and say they're making reasonable efforts. Avoid this company.

LONG VERSION: I was heavily attracted to SeatGeek because of their affordable prices. I signed up for an account and didn't use it for a while. When I bought tickets and had them transferred to my account I found that they had deleted and blocked my account without notice. Okay, understandable.

Then the horror that is this sham of a company reared its ugly head. I noticed my account was blocked on the way to the event. I struggled to find how to communicate with an agent because actually getting any communication aside from their FAQ page is difficult. (This is a common theme of their business).

Once I got in touch, I communicated with a rep for over 30 minutes on their app getting absolutely nowhere. I was This forced me to go to will call at the stadium where others were also ironically dealing with SeatGeek issues. After waiting in line, I got my tickets within 10 minutes. When I got back on the app a few hours later and told them the story they reinstated my account within 5 minutes but refused to acknowledge their complete lack of assistance earlier.

I've now been trying to speak with a supervisor to explain the situation for 3 weeks. I've been on 3 phone calls all over 45 minutes where they defer to a supervisor. They say they'll have a supervisor call me. Days later nothing. I call back, they say they'll transfer me directly, straight to voicemail.

These ticket companies pop out of nowhere with cheap prices and it seems really enticing. But this has been a total rip off. I missed a chunk of my event because of their incompetence. Now I can't even speak with a supervisor because of their nonexistent customer service and complete lack of care. This is a company operating in bad faith.

My email account got hacked, so I lost every email in my inbox and trash folders. Unfortunately, this included my tickets purchased through seatgeek.
Unlike every other ticket provider, seatgeek does not give you access to your tickets on their website. They'll send you an email with your tickets and that's that. This is where everything went wrong.

At 8:30 in the morning ON THE DAY OF THE EVENT I HAD TICKETS FOR, I emailed seatgeek asking them to re-send my tickets. I went through all the extra info they needed to screen me, etc. By 2pm I hadn't heard anything, so I reached out again---PLEASE NOTE, THERE IS NO WAY TO CALL THEM, EITHER---THIS IS BY DESIGN, I'M SURE.
They emailed me back at 3pm and said they had to reach out to the vendor I bought my tickets from, and would be in touch.
Well, the event I was going to started in a few hours so time was short. And it sure as hell wasn't a priority to seatgeek.
Finally, at 6:30pm I got tired of waiting and ordered the same tickets for the same event through StubHub.
And Stubhub emailed me my tickets, but also kept them available to me on their website.
For some STUPID, RIDICULOUS REASON, seatgeek doesn't do that.
It ended up costing me an additional $175 to buy the same seats from another ticket agency.
I *will never* use seatgeek again.