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I advise every single homeowner not to sign up with this company it's just a scam. Trust me on this they took your money when you need them. You lucky if they send someone after one week or 10 days or maybe two weeks or three weeks this is what happened with me with my heating system and if they do send someone no experience at all, and no matter what you have to pay the hundred dollars
I will not stop writing warning people about this company for the worst experience having to me in the last month so please do not sign with this company you are just wasting your money two years $50 a month went to the drain so don't waste your money

I placed a claim online for air conditioning repair. I received a response in 24 hours that a repair person would be out the next day. The technician texted to say he was on the way, and arrived as stated. He repaired the problem and showed me how to handle the problem myself in the future. I would give five stars but I think an eight-hour window to wait for a repairman excessive. Overall I'm very pleased with my warranty and happy I purchased it.

Beware of their T&C's. This company has a limit of $500 on appliances, but what is worse they depreciate on that limit and not the replacement cost of your appliance. If you have a $2000 refrigerator that is 5 years old with a life expectancy of 10 years (50%) instead of repairing they would pay you $250 (if repair cost equal or are greater than) not $1000 or even the $500 max limit. They determine age based on manufacture date not sale date, so if in a warehouse for a year or longer, they could depreciate 60% or more. And if they choose to replace they would give you the cheapest model they could find not something of like kind or quality. In my case it was a Monogram convection wall oven - new they cost $3600 plus tax, they have offered $150. They depreciated their $500 allowance and not the replacement cost. They don't tell you any of this when you speak to a sales rep. Don't be fooled thinking you are getting a good deal.

Customer service is in India or some other foreign place. They do not understand what you are saying and are responding from a script which is frustrating and a waste of your time. They also deny claims that should be paid. For example, the thermostat in my water heater exploded and caused a leak, and when I filed the claim they stated they don't cover leaks. But they cover thermostats which caused the leak. If you cancel your membership they call you from the US to collect. But no one in the US is available to take your claim or assist you in any other way.

They continually sent the same three numbers for air conditioner repair, one disconnected, one said he would no longer work with the company because they don't pay, and the other non working. This went on for almost three months. Finally, they said i could hire someone and have the person call in...i did that. The contractor was on the phone with them for 40 minutes giving diagnosis. They said to have him fix it if i could no longer wait and they would send the reimbursement amount in 48 hours. I paid, it was fixed and they sent nothing. When i contacted them again, they played the same game of trying to say we will call you back but i persisted. When i finally got to a 'supervisor' i was told because i had the air conditioner fixed they were denying the claim...This company is a scam beware.

It has been one of the worst experiences ever with a claim, due to the fact, my first claim was for a dryer over 10 years old they will not fix or replace. I was offered $100 period
Second claim for a furnace. It has been two weeks after they sent me a company and my furnace is not working. Still no response no approval no communication. Every time I call they will say will get back to you within 24 to 48 hours.