SelectHomeWarranty

This is a terrible company. I am pretty sure the good comments are fake. They do anything they can to deny your claim. I was denied because of no maintenance records. I literally just bought the house and had only been there for maybe 7 months. My water heater was maybe a year old but it came with the house, so of course I didn't have the records.

Basically, they are a scam. I bought Platinum Care from them 6/21/2021 and made 1 claim this year. I waited for 3 weeks and paid $75 for somebody to come out to have a look, then after multiple phone calls in 3 more weeks only to find out the claim is rejected. American home shield is better than them. Don't buy it, otherwise you create headaches for yourself.

Worst company ever. They have NO customer service. Took the 3 1/2 weeks to return a phone call that they said would happen within 24 hours. My 4000.00 claim has been open for 16 months. They only want to honor it for 400.00. They never even sent anyone out. I had to do all the work and I did it the best I could. Now demanding they send there own tech out. Worst company ever!

When purchasing my warranty, the sales representative assured me that Select Home Warrant does not employ foreign call centers. Unfortunately, that was a massive lie, as the only English-speaking, United States-based assets of Select Home Warranty is the sales team, every other facet of their organization is outsourced to the Philippines. I filed a claim for a faulty water heater, citing a puddle of water under the unit, the pilot light being out, and the smell of gas in my furnace room. The person I spoke to authorized me to contact my own service provider. Two minutes after concluding the call, I received a message that the claim was denied as they do not cover leaks. I called back and spoke to a horrendous call center representative who did nothing but repeat the content of the e-mail over and over. I asked how they can make a determination when there is no diagnosis from a service professional. I asked over 15 times to speak to a supervisor, and this person repeatedly told me he would not connect me to a supervisor and was the top person in his department. He also informed me that only their sales team is based in the United States. Select Home Warranty will obviously do anything to avoid paying a claim and can magically diagnose an issue without a service professional's diagnosis.

If I could give them zero stars I would. Any one considering select home warranty STAY far away from this company. No customer service help, they just give you the go around when you need to submit a claim and will not replace appliances they just keep charging you $60 for service fee and keep sending a technician to temporary fix your problem. Look else where for home warranty. You will thank me and save future headaches.