SelectHomeWarranty

When purchasing my warranty, the sales representative assured me that Select Home Warrant does not employ foreign call centers. Unfortunately, that was a massive lie, as the only English-speaking, United States-based assets of Select Home Warranty is the sales team, every other facet of their organization is outsourced to the Philippines. I filed a claim for a faulty water heater, citing a puddle of water under the unit, the pilot light being out, and the smell of gas in my furnace room. The person I spoke to authorized me to contact my own service provider. Two minutes after concluding the call, I received a message that the claim was denied as they do not cover leaks. I called back and spoke to a horrendous call center representative who did nothing but repeat the content of the e-mail over and over. I asked how they can make a determination when there is no diagnosis from a service professional. I asked over 15 times to speak to a supervisor, and this person repeatedly told me he would not connect me to a supervisor and was the top person in his department. He also informed me that only their sales team is based in the United States. Select Home Warranty will obviously do anything to avoid paying a claim and can magically diagnose an issue without a service professional's diagnosis.

If I could give them zero stars I would. Any one considering select home warranty STAY far away from this company. No customer service help, they just give you the go around when you need to submit a claim and will not replace appliances they just keep charging you $60 for service fee and keep sending a technician to temporary fix your problem. Look else where for home warranty. You will thank me and save future headaches.

I purchased the warranty and never received my coverage documents from via email like I was told. When I called back to question this. The agent was very apologetic and corrected the issue in under 2 minutes. Since I do value my time, it was good service that he recognized it and worked as quickly as possible. So far so good. I will write another review if I have to do a claim to cover what happens with an actual service call. But for now they seem like a pretty good service for the money.

E service is very bad. My dishwasher has been broken for a month. The company they contract with to fix it has lied repeatedly. I called Select Home Warranty to tell them my dishwasher was still broken and they said someone would get back to me in 1-2 business days. 2 weeks later I had to call back and get the run around again. Save your money!

I filed a claim on my AC unit. They wanted 3 years of maintenance records. They denied my claim on those grounds. I don't know anyone who keeps their maintenance records. No other warranty I've used has ever asked for such. It's just an excuse not to pay. Scammers

Warranty companies like this give all a bad name. I'm not sure how this company has any positive reviews. The review's must have been purchased, or not real because we have had 3 claims, and each time they will not send anyone out to fix, but each time I received an email that the item is not worth anything. There reply was purchase another appliance, and offer $45 toward new purchase. The items were a ice maker in a refrigerator, a $1500 refrigerator a micro wave in a complete oven set $3000 new, and the latest a ceiling fan $225. Useless.

I had a refrigerator go bad after just over three months since purchase date yet they would only cover $150 vs $500 to repair it! They stated that my purchase date is not included in the time allowed. The fine print shows that purchase date is not the same as effective date(which is 30 days later!) so they took my payment and then sat in it for 30 days then my policy went into effect. This is great is you wanted a month at the back of the contract but is unsatisfactory if you have an appliance go out up to 40 days after you purchase it! I cancelled as they were no help and just used "it's in the contract". I do not recommend this warranty. I will receive a prorated refund in over thirty days by snail mail! This is the 21st century?