SelectHomeWarranty

I highly recommend going with a different company. I have been with 3 different warranty companies in past properties and Select is by far the worst customer service and most dishonest company I have worked with. If I could give them 0 stars I would. I have a water heater that is on the fritz and knocking like crazy so pay my $125 and I have them come out to look at it. Contractor was not knowledgeable and I had to pull up on google the issue that it was having because he did not know how the water heater worker. He finishes and leaves and 9 days go by with no word. I call and am told that he never submitted his findings so I ask that a different contractor be sent out to fix the issue and am told that they will send out a different contractor and waive the $125 so that I don't have to pay it again. Another 5 days go by and they reassign it to the same contractor so I call again to tell them that I do not want the same contractor. They again say that they will reassign it to a different contractor and I won't have to pay. I get the confirmation email saying that I will be contracted within 48 hours by the tech. Yet another 4 days go by and I call only to find out that they accepted the review from the current contractor and that I am awarded $150 for the claim and have to pay anything above that out of pocket. I ask what their policy is for contractors to respond to them with their findings after a review and they tell me 2 business days. I ask to speak to the a supervisor and ask them why I was not assigned a new technician after I was promised one by several different reps, and am told that because the contractor finally submitted the report I would have to pay the $125 again and their decision was final. I asked why they would not honor what they had told me before and was told that because they received the review it was closed. It took the contractor 10 business days after the review to submit the review, the supervisor refused to help make it right and could not explain why my request was not honored, only that it was closed and I had no choice but to pay again to have a competent contractor come out to look at it.

Hey Select! It's absolutely freezing in my home tonight - just like it's been for over a week, since I discovered my furnace wasn't working and filed a claim with you.
Not that you care - You managed to make the already terrible, freezing-cold week absolutely miserable with promises to "call me back" and assurances that my claim would be reviewed in the "next 24 hours" only for NO ONE to ever call me back!
I was promised my claim would be escalated on numerous occasions, since it was for my FURNACE at the beginning of winter and I have TWO SMALL CHILDREN, only to find out, days later, that it was never escalated!

After a freezing week of getting nothing but empty promises, I spoke to 3 different people on Saturday November 9th who all assured me that they would call back with an answer from the claims department THAT DAY; only to find out from the 4th person that the claims department IS NOT EVEN OPEN ON SATURDAYS!
This means that I was NEVER going to get a call back that day and was LIED TO THREE TIMES BY THREE DIFFERENT PEOPLE AT SELECT!

And finally, all this abuse ends with my claim being DENIED because I don't have 3 YEARS worth of maintenance records - I only purchased the house LAST YEAR!?!?!? NOT ONLY THAT, BUT I TOLD YOU I DIDNT HAVE THOSE RECORDS ON DAY 1 AND WAS TOLD THAT IT WOULDNT BE A PROBLEM!

WHY PUT MY FAMILY THROUGH 11 DAYS OF LIVING IN A FREEZING COLD HOUSE WITH NO FURNACE, FOR A CLAIM YOU WERE NEVER GOING TO APPROVE!?!?

YOU CANNOT TREAT YOUR PAYING CUSTOMERS LIKE THIS! WHY WOULD YOU DO THIS TO MY FAMILY AND THEN REFUSE TO MAKE IT RIGHT!?!?!?

My experience was positive. I reported a AC unit out and I couldn't wait 2 days in 95 deree heat. I was allowed to use tech that works on the init.