SelectHomeWarranty

I had select home warranty for about a year. Over the past year I called them for 3 different issues. Water heater, microwave and fridge. Needless to say they found an excuse not to pay every time. They are bunch of scammers! You deal with answering service in india and they are trained to be rude and unhelpful. They act like they are transferring to a supervisor and hang up on you. DO NOT PURCHASE A WARRANTY FROM THIS COMPANY! My last issue was the fridge. They sent a company that determined the fridge needs a motor which would cost over $800 and had me pay the $75 service call as per their contract. They obviously didn't like that diagnosis and wanted to send another company but they never did. I called several times and finally 2 months later they said they cannot find anyone else to come out and told me to go buy a fridge and submit the receipt for review and they will send a reimbursement check. I did everything they asked but they denied the claim bc they said they needed a 2nd opinion before paying for something even though they wouldn't send someone else to look at the fridge. Now they cancelled my warranty and would not honor the 2 extra free months they gave me to sign up for the warranty. I have never seen a company so Openly corrupt. Think how much money they make by collecting $499 from each person and they rarely have to spend any money repairing the issues that come up. The people they send out to inspect collect $75 deductible or service call as they call it and then SHW denies the claim so on top of spending $500 a year on the warranty that is suppose to take care of your issues you spend another $75 each call for them to turn around and deny the claim. Stay away!

I signed up with Select Home Warranty on 8/3/21 and paid Select $1417 for a 3 year contract. I needed a repair service for my rental unit which is not conveniently nearby.
My first claim was for an air conditioner fix in June 2022. My tenant complained because it was taking Select so long (a couple weeks) to send someone out. Since it was taking Select so long to send someone out, I used my own repairman to fix the problem. Select attributed the delay in finding a repairman due to demand caused by hot weather. However, it only took me a few phone calls to find someone who could come out the next day.
I submitted another claim in August 2022 to repair a leaking refrigerator. This same problem reoccurred a month later. When I requested Select to send someone to repair, they said I had used up all of my credits and would not honor my request despite my telling them they didn't fix this problem the first time. I ended up again finding my own repair service who replaced the evaporator fan motor and defrosted and drained the lines as needed. I was charged $563 which Select refused to pay. I contacted Select several times but Select was unresponsive.
By this time, I was so unhappy with Select I asked them to cancel my contract and refund the unused prorated portion of my contract. I figured I was due approximately 2/3rds of my initial payment or approximately $935. Later I was shocked to only receive $61.69. When I called, they told me according to the contract, they subtracted the previous service calls plus some cancellation fee. What a rip-off! I'm partially to blame for not seeing this in their contract and not thoroughly researching the best home warranty companies.
I'm writing this to alert any potential Select Warranty customers to make sure to read the contract's fine print.
Also despite several requests for a full accounting of how they arrived a the $61 payment, I haven't received a detailed accounting.