SelectHomeWarranty

I called Select Home Warranty about my dishwasher. My dishwasher cost 600.00.
SHW sent out a company called TMT for the repair. The technician diagnosed the problem bad pump, heater and wand. Then for some reason TMT fired him. We called TMT asking why it was taking two weeks to get back to us. They said that they fired the technician. Then we waited another week. I called TMT back and she said they had the parts and were ready to come and finish the job. Well a young boy showed up without all the parts. My wife had to find and play a youtube video so the guy could replace the wand in the dishwasher. He tried to get us to sign off on the job saying the repair was finished. So then when we called TMT back she said she was not aware of the parts list because the technician that they fired never turned in the parts list. This went on for 2 months. After that I cancelled TMT and SHW let me know that I was entitled to a $185 for the repair and to send me a check. I decided to go back to my old company American Home Shield - WHY? My dishwasher was 4-5 years old SHW pro-rated the dishwasher so if I wanted it fixed I would have had to pay the difference between what they said it was worth and what the technician was going to charge. I sent them 1000. 00 for a 3yr contract, never turned in a claim and I had their service for about 6 months. So they took back the 185.00 they said I deserved to get for the dishwasher repair and they said all that was left from my 3 year contract was 400.00. Needless to say I would never recommend SHW for any property owner. I explained the same scenario to my old company American Home shield and they said that if the repair was more expensive than the appliance they would have replaced the dishwasher. I am glad I learned about SHW now, instead of when my two heat pumps went out, then I would really be stuck. SHW offers NO benefits to the home owner. They hire inexperienced labor, they prorate the repair and make the customer pay the rest.

If you are thinking about a home warranty company don't go with Select Home Warranty I am going to get a lawyer to get results. They have not done one thing correct on the issue I have had. At the first of the year my hot water heater went out they wouldn't cover it because they said it was a leak. It wasn't just a leak. When my washing machine had problems I had to pay for it because I couldn't wait for three week for them to resolve the issue. Now the outside ac unit when Sunday night. No AC in Houston is terrible. I file the claim it would be 24 to 48 hours. I called and was very nice stating that I need it take care before that. Well 24 hours later we had a AC guy come and take a look at it. He said it was a simple fix and he had the part. Just need the approval from Select Home it Warranty would take another 24 to 48 hours. I called them back and said that I need it fixed now. We have had a death in the family and I have people coming into town and there is no way we can have them here without AC. The women state she would fast track it and I should hear within few hours (before 5 PM) I didn't I get a request by email for a picture of the unit. What a picture why. So I sent them a picture and called. Was told it would take 24 to 48 hours for approval. What! Do they have to approve? It is covered. I want to talk with a supervisor. I couldn't she would tell me the same thing. Then let me talk to someone who can. Put me on hold for a hour. Did a load of laundry, change sheet on bed, took out trash, got dressed. Finally came back on line stated that the supervisor was on another call and would call me back. I asked for another number to call no response long pause, she stated there was not another number to call. I have never cussed anyone out in 70 years. Response we will have some call you back. Now we are going to have to go to a hotel 5 rooms four nights

The WORST Home Warrenty Company EVER! I should have just lit $550 i paid SHW for this policy. 2 items needing repair, 1st one in September was never taken care of. Now 2nd claim, they now say they don't cover outside hot tubs. 3rd frig leaking, have had to call now a 4th time to get leak fixed before leaving for holidays and over a week later, I'm actually on hold to find out again why no one has contacted me to get this serviced. All SHW offers is for ME to find my own repair person, but SHW only allows up to $100 & requires authorization for anything more than that. The sales rep Jake that sold me this policy in January 2021 lied & or misrepresented their service and what was covered. He was told it was an outside hot tub, told our heating & ac was Split HVAC units. Oh, yes, that's all covered & you'll also get roof leak repairs and 14 months for price of 1 year. I'm NEVER allowed to speak to a manager, I just get how SORRY they are & they'll escalate our service request. Plus on top of that, i don't think I've ever spoken to anyone in the USA. I will NOT be renewing my contract with this horrible company. Excuses constantly & no resolution. DO NOT BUY A HOME WARRENTY PLAN FROM THIS COMPANY. Save yourself the grief I've been thru and still going through with them

Avoid like the plague!
We - and even more so our guests, have dealt with the joys of having a broken heater/AC in the guest area of our home. The fact that three of our guests thus far have had the pleasure of experiencing it speaks volumes about the efficiency of the company we've entrusted our home warranty to. We reported the issue over four weeks ago, and they've shown an exceptional commitment to procrastination in addressing our claim. Every time we reach out to them, they assure us that a supervisor will call us the very next morning. We can only admire their consistency in either not returning the call, or having someone who barely speaks English avoiding to deal with our claim. Their customer service team takes the term "language barrier" to new heights, with English that is barely comprehensible. They claim they are in New Jersey - they are not, the accent is probably from the Philippines or thereabouts. Nothing wrong with that in principle, but the only training these people have had is to ask how they can help, and then making absolutely sure they avoid doing so. Stunningly useless. Our tireless efforts to get the heater replaced have been met with a level of productivity that would make a sloth proud. With two years into a five-year warranty and around $5000 invested in this "home warranty" company, we can't help but question the wisdom of staying with this company any longer. Switching to another home insurance provider seems more tempting by the day regardless of the financial hit we will take. They are utterly useless. The B- rating for this company must be a testament to their uncanny ability to be both disappointing in customer service and poor in value for money, but it does not reflect reality, which in our experience is way worse. My wife has developed a newfound hobby of calling them daily, only to be met with the sweet sound of unhelpful responses in barely intelligible English. Their latest magnanimous offer as of today is to cover the cost of the part only (we'll get excited when this turns out to be real, at least), which we can all agree is the epitome of generosity. In light of our experience, we would wholeheartedly recommend thinking twice before signing up with this home warranty company. They must, hopefully, be at the bottom of their league. Whatever you do, go somewhere else!

HORRIFFIC! DO NOT DO IT! My dish washer has been broken for over a month. I have had them them for over a year and never made a claim until now. First they tell me they have no one to service my machine. They will keep looking. Then after 2 weeks I get back in touch and they tell me to get my own person and go from there. So I get a diagnosis of parts are no longer available and to buy a new unit. I submit this statement from the repair company to select home warranty who then proceed to tell me in not covered because it's within the first 30 days of having the policy! What?! It's been 13 MONTHS! So after going back and forth with them for over a week they finally decide its covered. After much fighting for a resolution they offer me $150! I had a double draw dish washer that was $1200! They said I have to buy the dish washer out of pocket, submit the receipt then they will mess me around again until they decide to send me the 150! This to me was worthless! They were not there when I needed them. I'm just giving them money every month for nothing! I was so angry I told them I'm canceling my policy. Then they take another $75 out of my account for canceling, after I told them over and over I do not authorize this transaction especially as they owe me for the dishwasher. The woman on the phone told me she understood and was sorry. Guess what, they took the money anyway and won't give me what they owe me because I canceled before I could affort to buy a new dishwasher! Scum of the earth. And they don't have contracted service people because they don't pay them either! That's what the company told me when they came out to diagnose my dishwater. That's why no one will work with them anymore. Disgusting theiving zero integrity pieces of crap!
Very dissatisfied customer.