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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
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Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
They sold me a service, 1 year trial. For seller leads in my area. These were suppose to be "verified" leads, ready to set an appointment, according to the rep signing me up. The leads were either out of my area, and I made it clear what area Im in, or the leads were just random names with random contact info that was not valid. On the occasion I did talk with someone, they had no idea how I got thier number & was not interest in my service. After my year, Setschedule had the audacity to charge me for another year! I specifically asked when signing up if this was auto renew & told it was not. DONT TRUST ANYTHING THEY SAY! Look them up, you will find this complaint the same among hundreds of others!
Tip for consumers:
DO NOT TRUST THEM!!! They will take your money & never deliver valid leads, but claimed you received service because they sent you bogus information that you had the nerve to read! You canto send someone random items, that is not what was ordered & claim to have fulfilled the delivery!!!
Products used:
I was unable to use any product, as the digital information they provided was invalid.
I just love the clients relations management software, absolutely intuitive and to top it all off it's free. Considering the fact I can upload my database for free and create drip campaigns for free there's nothing else left for me but to say that this is a great system and to give it good review.
First time user, I'm a first time user and this is the first time I've looked into real estate. I really appreciate how user-friendly this site is. The quality of the homes on this software is so much better than I would have ever expected. Helpful Filter works great and loves that you have both options to call or leave your information
Hi Virginia,
This is wonderful to hear! Our goal is to make it easy for you to communicate and follow up with your clients and get that great feedback on a regular basis. So happy you're seeing results to help your career grow!
First let me say I advertise on Zillow. I sell 12M a year in a small town where the average home price is below $200k. Set Schedule sold me unlimited leads for a year for $1700. However, they had no leads in the area to actually give me.
Although they acknowledged there were no leads, they would not refund me. They said they would work on purchasing leads in the area. The quality of leads is horrible. Most of the phone numbers do not work or are folks that haven't looked for a home online in over six months.
I have a 50% conversion rate on Zillow. I have ZERO conversions from Set Schedule. I would caution any agent to ask very specific questions and make sure they do not put you on auto renewal.
This was another issue I had with them. NO LEADS and AUTO RENEWAL for no leads. I would spend my advertising dollars on other sources. I just hope that maybe one lead will pan out to get my $1700 investment back. AGENT BEWARE!
Hi Linda,
We apologize that our service did not satisfy your expectations.
Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process, however,
We checked our system and we were able to locate multiple accounts using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
They promise leads they can't deliver. I didn't get one lead. In five months I complained every day. The site is run by a call center based in the Philippenes or somewhere in asia. They will steel your money they won't deliver and then they will state that they don't refund the money. They are scammers that do not provide any service at all. Zero leads! Not one! Not one time
They became responsible for their lack of service. Do not use them. They don't refund and will not care:
Hi Debora,
We are sorry that your previous experience did not meet your expectations.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Definitely recommended, I will not go on and on and on trying to "sell" the concept to agents out there, but I just can't say that we have been working very hard and on multiple amount of leads and were able to land couple of buyers and investors.
Never signed up for any service, yet they call me from call centers (and text me) every other day. Soon as i try to connect, it transfers me overseas OR they say they can take me off the list (and of course, i receive another call or text). Reach out to the 800 number, can barely get anyone to chat and it leads to nothing. Horrible company, not even sure what they sell but they will bombard you with spam text messages multiple times a week. Im on the DNC list, call and text them back to take me off, and no luck. Not sure how they even are a business, online is only horrible reviews about them.
Products used:
never bought anything... they just SPAM me all day for lead services. Leave me alone LOL! Ridiculous company
I subscribed for one year and closed ZERO business. There were no leads at all in my local area as promised. Then they said they would update zip codes and get me leads and never did. The only leads I received were foreclosures. Then I sent written notification to two parties that I did not want to renew and they still billed my credit card for the renewal!
Thanks so much for sharing your experience with us, Jill. I'm so sorry that your experience with us fell short of expectations.
We reviewed your account and invoice you signed last February 26,2020. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days PRIOR to termination of the Membership term. (https://www.setschedule.com/msa/)
Regarding the leads, SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I sent your concern to one of our colleagues to contact you as soon as possible regarding your problem.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Setschedule app is comfortable to use. I also use the set app to track customers in open houses and to buy leads. The software is very easy-to-use and intuitive. It's so easy anyone can us the product and its free to download. Courteous, professional service during a very difficult time. The best research software for leads for agents.
Tip for consumers:
Very useful
Products used:
CRM
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
Those people are scammers please stay away and be careful don't fall for their sales pitch they place ads on Facebook realtor and other platform and they collect data and resell it that's it they don't provide leads
Hi Salam,
Thank you for your feedback. We have attempted to contact you to provide a resolution to your issue, however we do not have a record of your account. Please contact us at 888-222-0011 or email us at support@setschedule.com.
Wonderful Experienced with them. I love being a part of something that helps and I feel that I have a real opportunity to make a difference with not only with my clients but with the company as a whole system was so good.
Thanks so much for your positive feedback and good vibes. We're happy that you're happy, and we're looking forward to your next transaction!
I signed up 8/2022, immediately realized after 50-100 calls of people not knowing why I was calling or live transfers of people with no credit, no income or no down payment. I made a dispute with my credit card company, they sent them 100 dead leads that are essentially leads I could've gotten from the Yellow Pages... Citing they have met their contractual agreement. I complained on the open platform that I want my money back and I suspect the people who are posting are not real people or do not know the other side of the deal. I was cut off, immediately and never let back in after paying $2k for the service. I lost my who year of advertising budget because I believed that they could do what they said they would do! AVOID At ALL COSTS
Tip for consumers:
Customer service is the only thing this business did well
Products used:
Real Estate Sales Leads
Hi Naidean,
We’re sorry to hear that your experience was not of the quality you expected.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings, however, SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
They promised me 100 leads. I specifically said you will never hit that mark. The salesperson guaranteed it or a full refund. 8 months later not one lead. I called for me refund. They said they won't refund the money.
Hi Joseph,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 4 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Fake I waste my time and money. All of the leads are very bad. Not a single qualified lead. Stay away from them. I waste more money and time and not get an actual lead. All leads are so old.
Please check the previous pages. All in all, are bad opinions and all good reviews are SCAM. Totally fake. I've never been that stupid before.
5 star rating not for enough. I highly Support their service and willing to pay more in future if i get more result.
Thank's
Good CRM system and absolutely five star ranking. The entire concept is pretty interesting, personally, I love the referral radar. I think that the ability to trace multiple sources of leads and bid on the leads on the go it's pretty cool.
Hi Angela,
Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.
I joined on with Set Schedule as a new agent in the middle of the pandemic as I was having problems generating leads as a new agent. They never sent a copy of the contract, and I didn't receive any legitimate leads in 5 months. I sent them an email and responded to texts to let them know I was dissatisfied. I never heard anything back, and then I saw another credit card charge for $1700 for the new year of "service." They will not credit my card, nor will they admit they did not hold up their end of the contract. Don't use them!
Hi Michele,
It shows on our system that our colleagues reached out to you on 09/16/2021 regarding this issue. We are hoping that we were able to clarify the situation to you.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
Regarding the renewal, it is written on the invoice that you signed and received when you signed up with our platform that requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date) and must be sent to billing@setschedule.com.
Your Agent Success Consultant should reach out to you as soon as possible regarding your concern. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
They present you a package that you have to pay upfront, so it is NOT a exclusive percentage based referral. All is great in the presentation until you challenge them on their pricing and platform, and all of a sudden the scamish attitude of customer service will appear. She kept on saying your market has a ton of leads and no body is picking them up, and at the end, when she didn't have answers about their ridiculous platform, stated: "I don't think you will be a good fit for our platform, Byeeeeeeee" and hung up the phone. If the initial phone conversation to sell you their product is this unpleasant, then I understand all the negative comment about poor people who actually invested and are seeing no results!
Tip for consumers:
do not waste your time through the presentation. read reviews and learn from other people's mistakes.
Products used:
lead generation platform for refferal
Hi Logan,
Thank you for letting us know about this. Your feedback helps us get better. We have escalated the concern to our sales department's management team and we hope to find a solution that makes you smile.
I am so sorry to see that you are under that negative impression about our company. May we kindly recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe.
If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please feel free to email us at support@setschedule.com.
The amount of leads promised at signup will never happen. The leads that you get are not leads. None of the people could ever figure out why we were calling. The set appointments never knew they had an appointment, and we would show up to either get stood up, or sent away. It was a complete waste of time, and a year worth of empty promises, and no results. The leads aren't worth the heft program fee, let alone a 20% referral fee on top of it. RUN!
Hi Matthew,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and saw that your subscription ended on March 13,2021.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule has transformed the way I manage my real estate business. The platform's advanced features and intuitive interface have made it easy to manage my leads and appointments, and the customer support is second to none. I would highly recommend it to anyone looking to streamline their workflow and grow their business.
Your positive feedback means the world to us! We love hearing that we've helped you stay closer to your goals and have made a positive impact on your career. Thank you for sharing!
The team at SetSchedule are not only great at what they do, but they are great people. If you're looking for an innovative, creative group to work with on a solution for your business, the SetSchedule team should be at the top of your list.
That's absolutely fantastic! Thank you for taking the time to give us five stars. We really appreciate your feedback and look forward to your continued success.
Terrible Company. Worthless leads. Terrible customer service. Do NOT WASTE YOUR MONEY! All of my leads either couldn't borrow money were homeless or have incorrect phone numbers or invalid email. Repeatedly asked them to settle with me to terminate my deal with them. They refused
Hi Carol,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Your concern has been transferred to one of our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Setschedule has revolutionized the way we manage client projects, the way we handle our internal communications and it very efficient now compared to our traditional methods and their app is the super and most usable system
This is wonderful to hear! Our goal is to make it easy for you to communicate and follow up with your clients, and get that great feedback on a regular basis. So happy you're seeing results to help your career grow!
Five star, love the technology and the CRM. I religiously manage all of my follow-ups and temperature for all of the leads. I have generated 30 leads just from the last open house that I open with my assistant. And notifications are cool and it's easy for me to be able to know when I have a new visitor.
I am so disappointed that I fell for this scam. I paid $1600 for this service in March 2022 and it is not at all what the company promises. Very misleading. They provide "leads", but they are VERY old leads and in most cases the person has already purchased a home and are irritated that I am calling them. Set schedule inundates me with calls stating they have an active lead that they have qualified (not true). No one so far has ever been glad to hear from me. DO NOT PURCHASE this service.
Hi Barb,
We are sorry that your previous experience did not meet your expectations.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Scam! I was lied to during the initial sales call with Russell Stavitz the leads are not verified or qualified and are just various numbers they choose to send you. I contacted the couple of leads I got they told me they never filled out anything and was wondering why I called them. This company is all about taking your initial money and having no follow through. After you contact them right after your purchase, and this happens, they dismiss you and hang up on you, and they are not based out of the United States like they claim. When you finally get somebody on the phone, they are overseas some thing that I expressed about during my initial phone conversation and then if you have a problem they hang up on you and never follow through. I requested an immediate refund two days after I bought. Scam
Tip for consumers:
Do not use this service. It’s fake! You are better off paying for Zillow leads which are also bad but better than this.
Products used:
Lead generation which was fake leads
Hi Pattie,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
Gain trust and grow your business with customer reviews.
We value your business and regret that you were dissatisfied. We’d like to discuss your experience in detail to see how we can improve our process. Your Account Success Consultant should reach out to you for the best resolution for your concern. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home