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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
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Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
I gave this company two chances. The second. Was same as the expierence before... they just put a new twist on it.
I got my money refunded with AMEX. For false advertising. Yet. I still get leads texted to my phone. The link goes NOWHERE. Just exactly why I quit.
Then. I get TEXTS daily. Same thing.
When I call to get them to stop. They have me as a CLIENT. Yet they are still texting me.
They are one severally messed up company.
Stay away... take a random stranger to dinner. Buy a VETEREN a lunch. Do anything but this.
Because they DO NOT COMMUNICATE. I am posting this review.
What a total waste of time.
Colleen Pye. Yes I am signing my name. This is a year and 1/2 battle.
I was with this company for a year and was not able to close a single deal. Most of the leads had already bought or sold or they weren't interested in doing either. As my contract was coming to an end I told Colton that I didn't want to renew. Instead of giving me instructions (that I had received the year before and forgot about) he told me he'd try to get me something in my area. Most leads are 40+ miles from my home or office. When it renewed I immediately asked them to cancel and refund. They wouldn't. I went to my credit card company and they investigated buy still no refund.
Hi, Annette. It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. For the mean time, you can check SetSchedule Master Subscription Agreement if you have any questions about renewal. Please forllow the link below:
https://www.setschedule.com/msa/
Just finished my advanced training with Dhaman, I must say in one word, spectacular. Great mentor ship and great training. My team and I have decided to partner and utilize the technology but the best part of the entire journey was a training and the access to some sophisticated data that helped her Just finished my advanced training with Dhaman, I must say in one word, spectacular. Great mentor ship and great training. My team and I have decided to partner and utilize the technology but the best part of the entire journey was a training and the access to some sophisticated data that helped our business
Thank you, John! We’re glad you felt you are satisfied with our services. It's something we've worked hard on and we're pleased our efforts resonated with you.
You can also visit SetSchedule's Youtube channel (YouTube.com/setschedule) to view the Meet The Agent series. We recently uploaded new videos from Setschedule’s successful agents who share their advice, ideas and recommendations for lead conversion. Please hit the subscribe button when you visit our YouTube channel to ensure you get notified when a new video goes live!
I was taken for $6,000.00. I was promise the world and then once they got my money I could never get ahold of anyone to help me. I tried to fight it and get my money back and they have there contracts written in a way that you are stuck. I have a mortgage license and was very clear up front about that. They set my plat form up that if I didn't state I was a real estate agent I could not receive any leads. I explained this was illegal for me to do. They did nothing to help me.
DO NOT USE THIS COMPANY!
Tip for consumers:
Them being honest and truthful upfront.
Products used:
Nothing it was against my professional license.
This team goes over and above the call of duty to make sure you get it! If you have a question they get right back to you not like all the other systems. I am extremly happy and reccomend thier mobile app and thier radar system.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
I sat through the presentation but when I asked more about how they get their leads and why he thought they have so many bad reviews, he started getting defensive and basically told me that they have lots of happy customers and he can show me some good reviews. He also couldn't explain why, as an aggregator, sites like Zillow, Realtor.com, etc...would give them better leads than they give their direct paying leads (something he stated to explain the value of their service). He just said that since they pay more money, they are going to get better leads! Sorry, but that's an insult to the leads sites and unfair to the Realtors who are paying directly to support them. This is a third party just trying to collect money by getting in the middle! And they are way too expensive; do fall for the pitch. Not worth it. I told them I wasn't interested and now I'm getting spam email every day from them! Completely unethical company.
Tip for consumers:
Don't!
Products used:
None. They could not give me a satisfactory answer.
Hi MJ,
Please accept our sincerest apologies for your recent experience and sorry to hear you were less than satisfied with us. We would like to forward your concern to our Audit Team to see how we could improve our process and to have you removed from or contact lists, however, we could not locate an account using your review name. Please email us at support@setschedule.com so we can have one of our advocates assist you.
Do not let them get your email or contact information! I receive SO MANY emails from * from this company. Over and over and over again I get this email: "Do you have a few minutes to chat? I'm searching for a few quality agents to take on our referral clients at a 20% referral fee and think you may be a good fit." I've unsubscribed dozens of times. I've emailed her back personally many times, saying, PLEASE STOP EMAILING ME. And the emails keep coming! I'm ready to take legal action or in some way bring it to the FTC. That's how bad it is. I would never do business with these people.
*Personal information redacted by admin
Tip for consumers:
DON'T GIVE THEM YOUR EMAIL.
Products used:
THE UNSUBSCRIBE BUTTON, UNEFFECTIVELY.
Weston, Thank you for letting us know. Please email support@setschedule.com so that we can take steps to resolve your complaint.
I would first like to thank you for gifting us with such a beautiful app and I would like to thank all the officials and employees involved in this app again for making our life a lot easier and more beautiful and if our life is easy in Bashundhara then we concentrate on our work. I can and I can spend the day in peace
Hi Brown,
Your positive feedback means the world to us! We love hearing that we've helped you stay closer to your goals and have made a positive impact on your career. Thank you for sharing!
The leads are no better than picking up your local yellow pages and cold calling. Dahaman Gill- the manager will tell you the day after you signed up they have no obligation to refund you; and they won't. Even if you try to cancel the next day.
Hi Matthew,
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 28 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to your Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Was quite exited to sign up with them for 6 listing appointments. Paid, and got 6 listing leads over the next 3 months. Two were out of state. One lead yelled at me and told me I was the 6th to contact her in the last 24hrs. Two were no-shows, and I was never able to get in touch with them. Went to their houses and everything. Only 1 of the 6 was an actual person I met with. He wasn't thinking of selling any time soon. They promise to replace your "bad" leads. That just isn't true. You have to sign quite a contract with them to promise to pay THEM, but they won't deliver, and you aren't going to take them to court. Good luck folks! Expensive lesson.
Piet, Thank you for reaching out and providing your feedback. We are sorry to hear that the appointments, and replacements you received did not work out in your favor during your time at SetSchedule. Based on your feedback, it sounds like you may have signed up for a program that ran from 2016-2017. Our product offerings have changed from that time, starting in 2018 when SetSchedule launched the SetSchedule App and transitioned to a marketplace platform featuring real estate partnerships and a suite of SAAS products. We have only grown from there. We would be happy to address any additional concerns you have, and share with you the SetSchedule of 2020! Feel free to reach out at 888-222-0011 or email us at support@setschedule.com.
I paid for one year of leads with this company. Most are useless and not realistic. Waste of time and energy. In addition, I cancelled the "renewal" of the service by email and spoke with someone by phone one month prior to the "auto renewal" and they STILL charged me for an additional year. It hit my bank account and I tried everything to get them to refund the $1766 amount (ridiculous - I cannot believe I was persuaded to join in the first place). I called, I emailed repeatedly, I sent a dispute to my bank. They refused to respond to me unless I created an APPOINTMENT to speak with one of their specific customer service personnel to cancel. Basically they will do everything they can to keep your money even if they have dishonestly deducted it from your bank account. DO NOT, I repreat, Do Not be fooled into using this service. You will likely regret it.
Tip for consumers:
Don't do it
Products used:
Real Estate Lead Service
Hi Sue,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
We reviewed your account and invoice you signed last 6 August 2021. Both Master Subscription Agreement and your docu-signed invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term.
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
They told me that if a client that I call is not a good client they will replace it with no charge with a new client, they never did that, every client I had called was fraudulent client, the same numbers for deferent addresses, emails and phone numbers are fake, what a waist of my money and time. Shame on you all, you should be out of business and your license should be taking a way from you so you could never do business again. People like you should be put in jail.
Tip for consumers:
They are fake company
Products used:
Real Estate leads, not even got one client, what a bad company
Hi Esther,
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We transferred your concern to one of our colleagues and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Very knowledgeable and professional and Customer Service is one of the best SetSchedule app. This app has not come to the world yet, I think it will be considered one of the best apps in the world very soon!
Hi Bernard,
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
Do not believe them, we signed up for 1 year gold plan with guaranteed buyers never got 1 got hundreds, not a single lead that could fog a mirror! P.S. My partner and I are #1 in our region with opcity so it not us SAVE YOUR MONEY $$$
Thanks so much for sharing your experience with us, Chris. I'm so sorry that your experience with us fell short of expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
I sent your concern to your Agent Success Consultant to contact you as soon as possible regarding your problem.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I haven't had many problems, when when I have my agent has been friendly and responsive and I have always been satisfied with her solutions. My experience has been very positive and I would gladly rent from Set Schedule again
Tip for consumers:
Describe what you need exactly?
Products used:
Real Estate Leads
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
Don't sign up with this company, they will send leads, minimum 100 miles away from your office and if you complain, they will call you trying to make you feel guilty for not talking with those leads, when leads not even answer the phone, they charged my credit card on September 12th, 2022 up to today they haven't been able to change the settings to 25 miles radius from my office, and all other leads, the phone is not working, leads don't answer and one that called back treat to sue Set Schedule for selling their information when they never contacted that company
This is a scam
Tip for consumers:
This company is not a good referral company
Products used:
Leads they send but all are not good leads, leads who want to buy a home for $100,000, these homes don't exist in Lancaster CA
Hi Octavio,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This app is very easy to use, I have learned for the first time in a short time, love for this app!
The Setscadule application is a useful application with good information that is very easy to use. An app of my choice.
Hi Sabdra,
Your positive feedback means the world to us! Thank you for sharing.
Unfortunately I fell victim to their sales tactics, they cold call you and pressure you into signing on with them so you dont have time to research them and see that they are running a scam, they promise you prequalified leads when in reality they are predictive leads with no value. After the fact while I was filing my BBB complaint I saw over 300 similar complaints, and Setschedule responds with the same scripted reply and nothing can be done,
Tip for consumers:
Stay away, they will take your money and thats where the service ends
Products used:
lead generation
Hi,
We are sorry that your previous experience did not meet your expectations.
We checked our system and we were not able to locate an account for you. We would like to connect with you and get additional details so we can check your account further and address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Be careful of what you may be signing up for. They do not give you the full story when talking to you. The free signup is only free if you don't use it. Once you sign up you have to pay a fee to get a lead and then pay a referral fee if it goes to closing. The 20% referral fee upon closing I was aware of and okay with, it's the other fees that I was not aware of and not willing to pay in addition to the referral fee.
We value your business and regret that you were dissatisfied, Kim. Below is a link to Setschedule’s membership plans which will give you light on the true benefits of having a Starter/Free user account. https://www.setschedule.com/pricing/
Please note that one of Starter/Free user’s features is having access to the SetSchedule Research Center which will help you get the information you need to enhance your interaction with potential clients.
If you want to know more of our features please follow this link: https://www.setschedule.com/product/
I would also love to direct you to SetSchedule YouTube channel (https://www.youtube.com/setschedule) to view the Meet The Agent series. We recently uploaded new videos from Setschedule’s successful agents who share their advice, ideas and recommendation to success in real estate. Please hit the subscribe button when you visit our YouTube channel to ensure you get notified with out latest videos!
Don't waste your money! These are NOT leads - they are a total waste of time!
I signed up in April and have NEVER had one lead. I wish I would have checked reviews before I paid my money to them.
Holly Grimm
REMAX Crossroads
Tip for consumers:
Run!
Products used:
Setschedule is a lead generation company.
Hi Holly,
We apologize that our service did not satisfy your expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
We reviewed your account and saw that you have accepted 34 leads.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
First time user iam a fast time user and this is the fast time love looked into real estate... Its is the best app of all. Downloaded this app and showed that is has the best service. It is great app.
Hi Laquita,
Thank you for your review. We always strive to keep our clients happy!
I only signed up for this service because it was the end of my fiscal year and I needed to spend marketing $$ for tax write off purposes. That money would have been better spent on some crappy Zillow leads. This system is HORRIBLE. They promise you tons of leads but the leads are crap. People looking OUTSIDE of my preferred area AND only looking to buy a home for $100K?! It's RIDICULOUS. Some of the "Decent" leads -- decent price point and in my area are not good. They are people who were looking a long time ago and have either bought a home or are looking elsewhere. NOT current, hot or even luke warm leads. Then, you have their app that takes forever to load. And has tons of bugs. And then their so called CRM is also a piece of crap. Doesn't track any emails, texts, calls, etc cant see who "opened" or "clicked" on your message. TOTAL WASTE OF MONEY AND TIME.
Hi Sally,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We reviewed your account and it shows that you received services from SetSchedule and have taken advantage of the SetSchedule product, accepting a lead up to 1 August 2022. SetSchedule sent a mix of buyer and seller leads, as agreed to in your contract. SetSchedule has sent and will continue to send leads during your term. You have taken advantage of 186 leads out of your 100 replenishable bucket.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I partnered with Setschedule on 02/18/2019 for the southwest Florida area. They are listed under member services as a lead supplier on the Royal Palm Coast Realtor's Association website. This is where I found them so I thought they would be worth something. I was wrong and had that not been listed there I would never considered using them. I have had 1 actual lead in almost a year. They actually scheduled me an appointment with a disconnected phone to an empty lot but showed it as a 3332sq ft, 3bd, 2bth home. I have complained numerous times and tried to get a refund to no avail. I am lobbying the county board to remove them so no one else gets burnt. Save your money or spend it on yourself as you will be throwing it away dealing with this company.
Maybe a Class-Action lawsuit will get their attention. I will be contacting the Attorney General's office in Florida.
Jeff Haller
RE/MAX
Hi Jeff, We are happy to address your concerns with the program. Should you not have the contact for your dedicated success consultant, please contact us 888-222-0011 or email us at support@setschedule.com.
Zero actual response for customer service. Over a week of sending emails and calling, with Set Schedule always saying we would be glad to help you get started, but no one seems to have the ability to answer my basic requests. I expect a canned response on here saying they will be glad to help me, but no actual action. Prove me wrong!
Update: about 3 weeks in and, yes, they reached out to say, "read your invoice". Again, not going to pursue a real estate sales agent career, and can't use (never have used) this service. But they got my money and say, "there is nothing we can do to change our policy, no refund"
Update 6 Month - Terrible follow up. Set Schedule is terrible at customer service. They responded to my review so they appear to care on this format, but 6 months later... still unresolved and unwilling to help. Yes, I have spoken with them multiple times. They understand that I was considering pursuing a real estate career, but got a job offer the day after I purchased their plan. I have never used their service, but they refuse to issue any refund even though I notified them within 24 hours. Absolute horrible people to deal with.
Tip for consumers:
Customer service ignores you mostly and when they do respond, they act as if they don't have the ability to help you with simple requests.
Products used:
Signed up for subscription, but not going to be a realtor, so not able to use service.
Hi Mykel,
It shows on our system that one of our colleagues reached out to you on May 24,2021. We are hoping that they were able to provide clarity on the situation.
Please allow us to discuss the situation further to come up with an agreeable resolution.
Your Agent Success Consultant is currently reviewing your account and will reach out to once as soon as they can.
You can also contact us at 888-222-0011 or support@setschedule.com.
I didn't get the 'verified' leads I was sold on FOR MONTHS besides fake people who doesn't own a house or even worst, giving me addressed already listed with another broker... and as I start asking for answers besides "we are building the leads in your area, takes time" type of answer, my person stopped answering my requests for updates and calls as well as not showing up on our calls... than they start sending me those 'blank' updates on their systems, with nothing on it... my frustration grew and now, besides not getting anything but fake or inaccurate leads, or nothing at all, they won't respond my request to refund me some of my money, I realized how full I was to believe their were trustworthy it, I didn't do my job of looking at reviews or asking for referrals of another person successfully using their 'fake' system. Look at one example i posted picture here... a 'client opportunity' they posted on my account... an already LISTED address when sent to me and the information for the seller completely fake... Good luck with their customer care... none to call... Nobody cares to call me to resolve, my guy doesn't care to call or give me a number to get my refund or discuss it... I am so upset at myself for wasting the 'great' deal of only under $1,500 for what? NOTHING... Do you want a good referral system for buyers and sellers? NOT THIS ONE. Save yourself time and money... because if you are lucky, they might send you Zillow leads, but why to pay them if you can get that for FREE on Zillow website with for sale by owners? Hope this review helps your decision. Best luck.
Hi, Nelida. Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didn’t pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!
Gain trust and grow your business with customer reviews.
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
I reached out to our development team to see why you're still getting notifications despite disabling notifications in the app. Again, we apologize for any inconvenience this may have caused you.