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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
This company does not typically respond to reviews
Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
I have asked this trash company now 34 times to stop contacting me, they have texted me 4-12 times per day for weeks. Now filing a complaint with the BBB and harassment lawsuit. Avoid at all costs.
Fantastic experience. Best real estate experience I have had. Professional and really came through for us and represented us well at every turn. Would use no one else.
Hi Sharon,
Thank you for your review. We always strive to keep our clients happy!
I came across SetSchedule Company recently and it is a game changer. I really have enjoyed using all of the resources, especially the resource center and set value.
Hi Holly,
Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.
I used this company for real estate leads. I am a successful broker in the business for many years. Sales pitch was a great one and I agreed to use their service and paid them up front. MISTAKE. NEVER GAVE A SINGLE LEAD that was anything near a good one. A lot of lies, and on top of it, they continue to call/text and not use the company name. Last week I got four different text messages from different numbers all stating identical sales pitch and when I asked about the company guess who it was? Yep, all of them were Setschedule trying to get me to pay them for leads. STOP ALREADY. They do not deliver and will not leave you alone. This has been years now. I lost money with them, they charged more than verbally promised and refused to refund me a dime and never delivered on their end. Don't waste your money on these leads. What I've learned: If you pay a percentage of commission when it closes then never pay a dime up front. Decent leads will easily cover the cost to any company and set up fees are with companies that don't deliver.
Tip for consumers:
Don’t pay for anything upfront, not one single cent. If a company is giving you decently is why would they need some kind of set up fee when they’re making a huge amount on the commission when it closes? In my experience because nothing closed no decent leads no way for closing to happen so they have to make money on the front end. At this point if they were just leave me alone, I would be happy. Setschudele: stop the constant calls and texts, trying to get me to sign up as a new user.
Products used:
I am a realtor and purchased real estate leads in my area
Hi Lori,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This company is a sham. They lead you to believe they will connect you with warm/pre-vetted leads, when in fact, you are the one who has to go out and locate your own leads based on certain algorithms that have been put into place. They should allow people to watch the training video prior to forcing them to sign on the dotted line so that people understand just what it is they are getting for the money. If I had understood it better, I WOULD NOT HAVE SIGNED UP FOR THIS SERVICE. When I realized what it "wasn't", which was just a few days after I had signed up, I was told "Sorry, we do not give refunds". They can mislead people into believing they are selling one service when they are in fact not selling that service at all, and then can keep your money when you realize you have been duped. So wrong on all levels!
Tip for consumers:
This company is a total sham and very misleading
Products used:
NONE
Hi Waukita,
We apologize that our service did not satisfy your expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Best Practices for the SetSchedule Referral Radar
https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
Please don't get sucked in by the great sales people guaranteeing you'll get great leads.
The whole business model is a joke they only want your $2000 that you sign up for.
They let you pick the areas you want leads from except for in Chicago they get no good leads in the areas that I want where the most expensive homes are. They get the crappy leads from other websites that nobody wants that are no good it says they get some leads from Zillow but if they were good lead Zila would keep them and sell them to their customers they are just bad leads bad phone numbers Betty emails and most importantly people that don't want our service.
BTW there's no way for them to track the business you get and thus their 20% referral fee i'm sure has never been paid to them because they have crappy leads and nobody would pay them
They just know there's a lot of new realtors out there that are desperate to make money and they have $2000 in their pocket they can afford to blow.
Don't be one of those people like we were we saw bad reviews and they said oh no those are just a few people not enough people give us good reviews but the truth is the leads are a joke most people don't want to hear from you they didn't sign up or the phone numbers are no good it's just a waste of money. I can't believe they haven't been shut down by the government
Hi Ted,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies
We checked your account and you currently have 63 leads remaining that you can use for the rest of your subscription year.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I unfortunately had to learn the hard way that paying this joke of a company any money is a total waste. When I signed in 12/20/22 I was promised qualified leads - what I got was recycled leads, leads that have been in the system for months, sold and resold to others. I've worked with and closed leads with other lead service companies... in 10 months I have yet to close or even get a truly qualified, able to buy lead.
I also joined because they promised support - per my contract I was to have a "Dedicated Premium Agent Success Consultant". Let me tell you, I have reached out for support through phone, email, text only to be brushed off or not responded to, for months.
I also was promised per contract to be able to have my leads replenished: "Accelerated Lead Replenishment Agent Rider" - once again when the time came to have them replenished I was ignored. 3x I requested through the website to have them replenished, every time I was left unanswered or told thru email, buy this one and the next will be free... I had to call in again and this time luckily someone answered and their response was please fill out some thing and we can replenish you...
This company is promising things they DO NOT deliver. Id stay far away from them! I lost $2000 with these clowns.
Absolutely worthless. They lied to me to get me onboard and then I could not reach anyone when the leads were junk and the promised lies did not materialize.
Tip for consumers:
Do not waste your money on this company.
Hi Amir,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
We checked our system and we have a lot of members with the same name as Amir A. We want to avoid associating your review to the wrong account. Please connect with us so we can get additional details and check your account further to address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Well... On a employee perspective, it is a good place to work at. Have in mind that it has a very competitive environment internally, but the team I was working with was the best ones.
We appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future.
So far i'm quite happy with setschedule service. Even though there is the annoyance of the menu system, the features & level of customization available outweigh this.
That's absolutely fantastic! Thank you for taking the time to give us five-stars, we really appreciate your feedback and look forward to your continued success.
Terrible system, no one ever responds to you. Pretty much stole my money after i said i wanted to cancel the subscription. Don't ever use set schedule
Hi Sarah,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss your concern, however, when we checked our system, we found multiple accounts associated with your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
May we also suggest you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
No one should be desperate enough to fall for this scheme. This company uses young 'men' from Taiwan to pressure you to "sign today" without showing you the actual system. You MUST PAY before you get to see their "system". High pressure, illegal tactics. No opportunity is given to see their actual system. You get that the day AFTER you PAY! I could write pages on this, but trust me, it's a SCAM. The "good/great" reviews on this site are likely paid for &/or a total scam too, since I don't think the people responding positively (Shihash, Robit, Amlan, Shanto, Mehedi, Andro, Rat... etc.) are in real estate in the U.S. One star is way too many.
Nothing they say is true.
What a pathetic way to run a company.
Products used:
NOTHING
Thank you for your honest review, Nancy.
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We have over 20,000 active members all around the country and having mixed positive and negative reviews has helped us improve our services for the better.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
We highly recommend trying the system. And at minimum give it the amount of time that my wife and I have given to it. Six months and 82 leads taken. We also, religiously use the CRM. Makes sense
Thank you for your feedback. :)
This is a total waste of money! The leads are horrible and they keep trying to charge you after you cancel. Do not be fooled by the salespeople- this is crap!
Tip for consumers:
Horrible Investment! A total waste of money!
Products used:
Referral Radar- never made a penny!
Hi Catherine,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Your concern has been forwarded to our User Experience team as we’d like to discuss your experience in detail to see how we can improve our process.
Read the contract carefully before payment, they don't offer refund and no guarantee of leads, I didn't receive any leads for the area I selected and their service is not improving
Tip for consumers:
Read the contract carefully before payment, they don't offer refund and no guarantee of leads, I didn't receive any leads for the area I selected and their service is not improving
Products used:
Read the contract carefully before payment, they don't offer refund and no guarantee of leads, I didn't receive any leads for the area I selected and their service is not improving
Hi Martingale,
We are sorry that your previous experience did not meet your expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. We checked our system and we were not able to locate an account for you with accepted leads yet. We would like to connect with you and get additional details so we can check your account further and address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Very good experience with the SetSchedule app. Our business came back like before. Very cool app. Just got leads and was able to replace the ones I didn't want to keep.
Hi James,
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
THIS IS A JOKE! PRESSURED ME INTO SIGNING UP IMMEDIATELY FOR DISCOUNT... LEADS ARE WORTHLESS... NOT VERIFIED... STILL A COLD CALL APPROACH,, I HAVE BEEN A REALTOR FOR 25 YEARS. SO MAD I FELL FOR THIS,, WASTED 1700 DOLLARS FOR NOTHING!
Tip for consumers:
do not use this company
Hi Val,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 73 leads remaining that you can use for the rest of your subscription year.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
If you give these people money your stupid I am stupid, the leads are non sense they must pull out of the phone book, save your money not one was real I wasted three days calling the leads not one was real.
BE CAREFUL A SCAM OPERATION READ THE SMALL PRINT NO REFUNDS
Hi, Randall. After checking your account. It shows that you only accepted 27 leads and still have 72 remaining for the rest of your membership this year. We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please reach out to our Agent Success Consultant to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
We used the service for a year and didn't get one quality lead. Do not waste your money on this service.
They require a 30 day cancelation on month 11 or you will be charged for another year.
Products used:
Lead service
Hi Robin,
We’re so sorry that your experience did not match your expectations. We reviewed your account and invoice you signed last 11/29/2021. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term. We only received your written request to cancel last 12/01/2022, hence the auto-renewal.
Our system also shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners). https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
I'm very disappointed with my experience with SetSchedule. After signing my team up with SetSchedule in Nov 2021, SetSchedule "updated their system" which rendered the system completely unusable for an entire month. SetSchedule will never issue a refund. There have been challenges with SetSchedule working as it supposed to for the entire year. Additionally, SetSchedule, knowing that I had paid for my entire team to have access to their platform attempted to convince members of my team to pay for individual accounts and ended up lying to one of my team members telling him that my team account had been canceled more than a month before the year was set to expire. They promised enough leads for my entire team, but didn't deliver. The leads they provided were of very poor quality. The team member they convinced to obtain his individual account was a preferred agent and they were going to send him the most leads... Poor, unethical business practices, coupled with a poorly developed system, and a lack of quality leads. Overwhelming numbers of very bad reviews - caveat emptor!
Tip for consumers:
SetSchedule does not provide what they promise and has a no refund policy.
Products used:
SetSchedule leads
Hi John,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. We'd like to discuss your experience in detail to see how we can improve our process, but unfortunately, we have multiple accounts associated with the review name that you’ve used. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Features, staff management, scheduling, admin panel, staff and client apps, price and support. Fast response. Setschedule is an amazing product and the team behind it rocks!
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
SetSchedule app easy to install and use wait a little learning curves. SetSchedule app I highly recommend you download the free app and try them out.the leads are super reasonable.
Hi Karen,
We're so glad to hear you are enjoying our product! Thank you for the great feedback. We look forward to your continued success.
It's all about money in this borderless market. There are a few company which befit with such reality business. I think setschedule is one of the very few to extract maximum from that few...
Thanks so much for your positive feedback and good vibes.
I would love to direct you to SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. We recently uploaded new videos from Setschedule’s successful agents who share their advice, ideas and recommendation to success in real estate. Please hit the subscribe button when you visit our YouTube channel to ensure you get notified with out latest videos!
Customer service is 1 hour. Really awesome Trustworthy brand forever Really appreciate your after leads service. Very good experience with SetSchedule.
Hi Mamun,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Their CEO * has been found guilty of fraud by the federal government. Just google it. This company provides no service, is dishonest, fake leads, deceptive practices and have no intention of actually helping you when you complain. They hide behind prefabricated scripts and will continue to make fake promises about they have every intention to make it work. They will only continue to mention the year long membership. They will continue displaying you account as being on an automatic payment system even when you demand that they stop it. They will send you nothing in writing. All SetSchedule does is have you download some app that just shows records that you can obtain from your title company along with a few fake leads that have not been vetted by anyone. When you reach referral prospects they always complain about how they keep getting phone calls. I had a couple leads on the first day and nothing since. The only thing they offered was to send me recycled leads. This is a scam!
*Personal informatin redacted by admin
Tip for consumers:
Do not use this service.
Products used:
Gold Membership
Thank you for becoming a new member with SetSchedule, and sharing your feedback with us today. Reviewing your account you have taken one lead that you had ranked one-star, with the remaining leads ranked as 3 stars and above! That’s great. As you use the marketplace platform and rank your leads, our machine learning technologies will start to learn your preferences and alert you to leads that are more likely to be a fit for you. Maybe homes.com leads haven’t worked out where realtor.com leads have been consistently stronger for you, or maybe you prefer condos or you specialize in senior communities. These are a few examples of things used to recommend leads that are the best fit. Also, the ONLY leads that have verified information are the leads marked with a VERIFIED stamp so be on the lookout for those, they tend to go fast, and are first come first served. As you have likely heard from your dedicated Consultant this membership is a marathon, not a sprint. In general, a handful of leads will be unlikely to get you to the goals you have set for yourself, so keep checking the app for leads. It’s all about the numbers. New leads will come in, but how many and how often depend on the area. During your monthly calls with your dedicated agent success consultant, you will also have a chance to go over each and every one of your leads, provide feedback, address questions and concerns and get more leads. As you have only been with us just a short time, it is important to receive your personalized one-on-one introductory and advanced training as part of your initial membership, and as a way to help ensure your success, use, and understanding of our platform. Should you not have the information to your consultant handy, you can always email customersuccess@setschedule.com for the information on your rep. We hope to hear from you soon and look forward to helping you reach your real estate goals.
Gain trust and grow your business with customer reviews.
Hi Boib,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We checked our system and we were not able to locate an account using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home