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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
This company does not typically respond to reviews
Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
After I wrote a truthful review in how bad set schedule is for realtors. I got a third call from the head manager Dhaman Gill. He wanted to talk to me to help me with my grievance. I give anyone e the benefit. He Sey an appointment for around two weeks later. Pawned me off to another person victor lara. And guess what. Never called me for the third time. My counselor didn't call when he said he would and no one from the company calls when they say. DO NOT GIVE THESE PEOPLE YOUR HARD EARNED MONEY. THEY CAN NOT BE TRUSTED.
If you did choose to provide that sharing capability, then you would have a better awareness of the engagement with this article since you would get the analytical side of your content performance..
DO NOT USE THIS COMPANY, I AM A FORMER CLIENT & THEY WILL WASTE OF YOUR MONEY AND HAVE HORRIBLE SERVICE.
Multiple requests to be removed from sales calls & texts from random numbers from overseas dialers.
Company continues to make unsolicited calls and texts and refuses to remove my contact info from their entire system even though my number is on the Do Not Call Registry
Conversations with customer service provide no resolution and company missed scheduled call backs to address further to avoid complaint filing prior to completing the complaints.
BBB & FTC complaints filed to get them to stop
Tip for consumers:
Just dont, do you own google ppc or facebook ads, that is where they get theirs from
Products used:
Seller leads
Hi Jon,
Thank you for bringing this to our attention! We apologize that you had to experience this issue. We will raise your concerns to our Data Team and will request for a review of their list and removal of your contact information.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
If SetSchedule has breached its contract with you, please file a complaint with the California Department of Real Estate, which holds the license for SetSchedule. Per the Attorney General's website: "If your complaint is not against a business that is regulated by another agency, then you may file a complaint with the Attorney General's Office." SetSchedule is regulated by the CA Department of Real Estate.
Hello Sarah K., thank you for bringing this to our attention. We'd like to learn more about your specific situation. If you wouldn't mind giving us a call at (888) 222-0011 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business!
I signed a 6-month contract with SetSchedule, which ended on August 21st. I was promised/contracted for 10 seller appointments and received 4. One was an 80+ year old lady whose nephew was her realtor and who had no idea why I showed up on her doorstep. Another was a 70+ year old who lived in an apartment and had nothing to sell.
I contacted the company to get a refund because they were in breach of contract. Left several messages and it took weeks for someone to get back to me. I finally spoke with a manager and was told that I would not get a refund because there was nothing in the contract that entitled me to a refund, even though they admitted that they only gave me 4 leads. I have filed complaints with the BBB and the Attorney General of California in an effort to get my money back, to no avail. I also reached out to the Inman author, who has also received several complaints.
A legitimate, customer-driven company will do everything it can to resolve issues and make sure its customers are happy. Not SetSchedule. They took $1,850 and provided nothing in return. Don't waste your money. If you've had a bad experience with this company, please file a complaint with the Califonia Department of Real Estate, the Federal Trade Commission, and the CA AG's office.
If you have had a similar experience, please contact me.
I purchased this service in May they told me I would get 50 verified leads a month and after that I would have to purchase any additional verified leads. The leads are fake numbers don't work no answers bad emails. I have even had people think I was calling to purchase their property. When you call into support they tell me they are giving me 15 leads a month if I call and talk to my support advisor. This person has not spoken to me before. I scheduled appointments and they cancel them and don't reset the appointment. I have asked to speak to the management and even had them send it to me in an email and nothing. They just want to take your money. This has been one of the worst companies I have ever dealt with. I have not received any renewals on my monthly "free" allowance and when I spoke to support they told me that I lost the leads and they would not return any of them. They also said that they would not cancel my subscription or refund any of my money. Stay away! I have 75 agents in my office and I tell everyone to stay away.
Hi Chris,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
They told me all leads are verified. I have not had 1 lead verified. I call everyone and follow up. NOT 1 lead was looking to buy or sell. I wasted my money! Do not use this service.
Hi Karen,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
We checked our system and your review name is associated with multiple accounts. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule is nothing but a bunch of modern day crooks. I got 'sucked' into their hype with literally Z-E-R-O results to show for my money and efforts. They will pitch you on how they buy leads from other sources and it is cheaper than what you can buy them for because of their volume discount. They will tell you leads are exclusive and that they have a new system that will allow you to connect with the lead via telephone transfer. All of it false, misleading and quite honestly a scam.
If you do not cancel your subscription, SetSchedule will take it upon themselves to renew your subscription for you automatically and charge for for another round of useless service. If you dispute with your credit card company they will claim you had to notify them in writing to cancel your account even if you have removed your credit card info from your profile. They will call you prior to your renewal and be all nicey-nice but you will never ever hear back from them after that. * and * are the ring leaders of this sham. I have literally called * over 25 times and he has yet to call me back.
DO NOT under ANY CIRCUMSTANCES sign up to this service. Complete waste of money - thousands of dollars worth.
*Personal information redacted by admin
Hi, Anthony. We would love to assist you further with your concern however we need more information from you to pull up your account. Please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department. For the meantime, please follow the link below to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
Set Schedule is literally the worst partner company I have ever worked with in 25 years in Real Estate. DO NOT FALL PREY TO THEIR LIES! These are bottom of the barrel horrific leads. None of them are actual buyers. They make canceling the service nearly impossible, they are non-responsive to inquiries, the auto renew you after you tell them not to, but wordt of all, these are made up leads. None of them are real. Trash company, trash product, trash people working for them.
Tip for consumers:
Rude customer support that takes days to respond
Hi Andrew,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
When I signed up for the service I as informed that I would receive many qualified leads. I set up my search areas and I continue to get leads from outside my search area. Many of the leads have wrong numbers or incorrect email. Most of the leads are $100,000. I met with several different customer service agents and each of them said they would eliminate the leads from Seattle and those under $500,000. I continue to get those leads. I was also informed that the gold membership will allow me and possibly two other agents to call on the client. I only reached two potential clients and they had several calls from many agents. One said up to 20. When I signed up I was speaking with the * the territorial sales manager. He assured me that I would get several leads and to give it two weeks. If not satisfied he would make it right and cancel with refund. I have left him several messages asking to cancel. He no longer responds. I feel that this company is a "bait and switch." I have set up three conference calls with my consultants and every time they haven't called me at reserved time. I simply want to stop the service. I want * to honor his word.
*Personal information redacted by admin
Hi Jodi,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We are currently investigating your experience and expect our colleagues to reach out to you as soon as they can. You can also reach us at support@setschedule.com or 888-222-0011.
In the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Everything I was told by JAKE LACY was, infact, a LIE. I was told the leads were completely vetted pre-qualified buyers and seller ready to sell on the spot. ALL LIES LIES LIES. I there were negative stars I would give them 1000. I apid $1,776.00 AND THEY WON'T ANSWER THE PHONE.A real class act. DO NOT BE FOOLED
Tip for consumers:
Everything I was told by JAKE LACY was, infact, a LIE. I was told the leads were completely vetted pre-qualified buyers and seller ready to sell on the spot. ALL LIES LIES LIES. I there were negative stars I would give them 1000. I apid $1,776.00 AND THEY WON'T ANSWER THE PHONE.A real class act. DO NOT BE FOOLED
Products used:
SetSchedule
Hi Trey,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. We already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
THEY ARE THIEVES, THEY TOOK MY MONEY AND BLOCK MY BAGE, THEY PROVIDE BAD LEADS EITHER WRONG PHONE NUMBER, NOT EXIST EMAIL ADDRESSES OR PEOPLE THEY DONT LIKE TO BUY OR SELL HOMES. MOSTLY SET SCHEDULE ARE FAKE, MONEY SUCKERS, AND THIEVES. THEY NEED TO DO CONTRACT WITH AGENT AND GIVE THEM THEIR BACK.
DO NOT WORRY YOU WILL HAVE SOMEONE ANSWER YOU SHORTLY WITH COLD BLOOD DULL FACE AND IRRITATING CONVERSATIONS.
MY RECOMMENDATION TO ALL REAL ESTATE AGENTS NEVER THINK ABOUT SET SCHEDULE, DO OTHER THINGS WITH YOUR MONEY OTHER THAN DEAL WITH SET SCHEDULE.
Hi Yasser,
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
We reviewed your account and confirmed it is active, not blocked. It appears though that you have already used up the 100 leads in your bucket. The good news is that your membership allows for the replenishment of leads.
As a reminder, you can always use the mobile and desktop applications to request a replacement or refund for any bad lead you have encountered. I have included a video link below that walks you through the process.
https://www.setschedule.com/profblog/how-to-get-a-refund/
I saw that you have already booked a meeting with our Agent Success Consultant as well. He will be able to assist you on the replenishment of your lead bucket as well as other issues you have experienced.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
A very great app! Good to get leads everyday. Keep work easy and organised very applicable. I would like to highly recommended setscheule services. Great Team... Well done
Hi Pamela,
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
Absolutely a waste of hard-earned money (money you earned elsewhere)
And they will NOT acknowledge their failure even when confronted with the facts.
I'm not knee deep in with this crowd and thank God I'm not... What is truly worse is faced with true life FACTS, they are still in denial. AND THEY ARE UNWILLING TO ADMIT THEIR FAILURE.
Tip for consumers:
Their reputation BEFORE I signed up
Products used:
none
Hi Gerald,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We’d like to discuss your experience in detail to see how we can improve our process.
Regarding the leads, the Master Subscription Agreement states:
11.4. Disclaimer of guarantee. Although SetSchedule will make every effort to confirm the capacity and willingness of prospective clients to enter into contracts or transactions using the SetSchedule services, SetSchedule makes no guarantee that a real estate transaction will be consummated as a result of a lead.
Please follow this link below for further details.
https://www.setschedule.com/msa/
We transferred your issue to one of our Agent Success Consultants who will reach out to you. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Leads have been terrible duds no apt set as promised this company does not honor their agrement tried to cancel and the company states i need to honor the agreement however they do not stay away
Thank you for bringing this to our attention! If you are unsatisfied with a lead that you have purchased, you can get a refund via the app. Just login to the app and under the support icon you can select “I’m unsatisfied with a referral” for a full refund. A link to a video going over the process is below. Please feel to reach out at support@setschedule.com or 888-222-0011 if you need any further help!
https://www.setschedule.com/profblog/how-to-get-a-refund/
You feel like you are working together to get things right. The best thing is the customer service, if you do have a query, they are very responsive and the outcome is positive.
We appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future. :)
Been on the system for 8 month and have yet to get one good lead!
Most leads have bad phone numbers, the ones that have good numbers are never interested
We’re sorry to hear about your disappointment and would like to discuss what occurred in detail. We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. We are committed to seeing success with you during this partnership and will not stop working with you towards that end. We will be needing more information to pull up your account in order for us to provide you with the best resolution. Please contact us at 888-222-0011 or email us at support@setschedule.com.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
I really impressed about their mobile application. Their radar system well optimize and easy to use. I want to gave them good recommend if anyone can be use their service.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
IT WOULDN'T LET ME POST THIS UNLESS I GAVE AT LEAST 1 STAR.
I'll admit, I should have investigated the company further before signing up, but the Sales rep was very good at his job. He was most attentive until after I paid the annual fee, and then he ignored my calls and emails. I was promised that I would have a "success consultant" that would help me learn the program and be successful. EVERY month it was a new "success consultant" and I had to start all over; it was so frustrating. Many of the "success consultants" new less about the program than I did and NONE of them had any understanding of the real estate business and how it works. All of my attempts to reach someone in management to lodge a complaint were wither ignored or I got an "autoresponder" reply. Terrible company, complete rip off, and a huge waste of time and money. DON'T DO IT!
Tip for consumers:
Don't get suckered in to signing up with SetSchedule
Products used:
on line lead generation
Hi Carol,
We are sorry that your previous experience did not meet your expectations.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
A total of 3 leads have been available for over 2 months. The "leads" we have contacted have advised that they have not been on a home buying / selling website for months. Stay away.
Hi Mike,
We’re sorry to hear that your experience was not of the quality you expected. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We checked our system and found multiple accounts associated with your your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
We would also like to encourage our agents to expand their center points as well as utilize multiple center points if you have not done so already, please follow the link below:
https://support.setschedule.com/support/solutions/articles/33000267768-how-do-i-adjust-my-referral-radar-centerpoint-
https://support.setschedule.com/support/solutions/articles/33000270431-how-do-i-add-multiple-referral-radar-centerpoints-
Set Schedule claims they supply you with verified and "washed" leads in the area you service. I have been on the program for 4 months, And have yet to get any real leads that are in my area. Most leads are not real but from curiosity lookers. Emails are no good, Phone numbers called and they have no idea why you are Calling them. When complaining to Set Schedule of this all they do is respond they will make adjustments, but none ever happen. When I asked to end the program I was referred to the contract WHICH SAYS IF YOU BUY INTO THIS PROGRAM YOU CAN NOT CANCEL! They do send you leads but they are useless, they say, build your pipeline and stay in touch. I have been in business almost 20 years and you can not build a pipeline if the pipeline is filled with air.
Hi Richard,
We are sorry that your previous experience did not meet your expectations.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
Setschedule is partnering with some of the leading information aggregators and data providers in real estate, so that our clients have access to the latest intelligence when making decisions and looking for new prospects.
Our platform allows users to turn information into leads, through consistent communication, and relationship building. If you find that a purchased opportunity did not meet the high standards expected from our platform, follow the link to learn how to get a refund or replacement.
https://www.setschedule.com/profblog/how-to-get-a-refund/
We transferred your concern to one of our Agent Success Consultants who will reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule app makes a difference. It is easy to use and I really love the research tool. Worth it and it was free. I would recommend them to anyone and everyone!
Hi Marie,
Thank you for your review! We are really glad that you like our product. Your support and voice are very important to us.
Makes sense to use. I'll give it the positive ranking the service deserves. Not always easy but worth it. Worth the download with the try. Good way to grow the RE agency business.
Thanks so much for your positive feedback
In our business we deal with a ton of clients and a ton of projects. The beauty with this CRM is that it allows us to keep up to date with all clients and goals.
Hi William,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Reliable Data, Reliable Results! The app's data accuracy is impressive, ensuring that I'm always working with reliable information to engage with potential clients.
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
Customer is not good and I got no good leads for a whole year! The leads I got they were an hour away for where I wanted them and got no help from them. Not helpful and just wanted my money!
Tip for consumers:
DO USE THEM!! SAVE YOUR MONEY
Products used:
The Premier
Hi Jason,
Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation, however, we were not able to locate an account using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Gain trust and grow your business with customer reviews.
We’re sorry to hear of your less than satisfactory experience, Betty. This is to confirm that we received your written cancellation on 2/24/2021. Your membership will not auto-renew after your contract which is stated in the docusigned invoice. SetSchedule cannot guarantee that a lead will result in a real estate transaction, as stated in our MSA, Section 4.2 Leads. Many factors go into nurturing a lead into a transaction that is the sole responsibility of our members, many of which are out of SetSchedule’s control. You can also check the link below for SetSchedule's Master Subscription agreement. https://www.setschedule.com/msa/
I sent your concern to your Agent Success Consultant with SetSchedule and will check back at the end of the day to make sure you were contacted with a resolution. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home