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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
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Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
They use a very convincing narrative to sign you up by esign and encourage you to pay for the year up front. I paid $1,766 and got 6 leads: 2 rentals, 2 lots, 1 lead sold two months ago, 1 pending lead. I could not use any of them!
When I realized this was not as represented, I called two weeks later to cancel & get refund. Guess what - NO REFUNDS. They must be raking in the money! I talked to several people at the company, but they confirmed NO REFUNDS and were of no help whatsoever. No one would give me an email or phone # to contact Corporate. They said they didn't have it or know it. (Yeah, right)
Well, since they kept my money, I continued to wait for leads but 90% of them were for another County 35 miles away. I complained, but no help. When I opened a couple of others, as soon as I received them, it said "already taken." I have not gotten a legitimate lead in a year! As they required, I wrote a letter 35 days in advance of my renewal date so I wouldn't be charged another yearly nonrefundable fee again. (My renewal date was Oct. 8)
Strangely, I received a lead from them in a message 2 days ago, but was afraid to open it. I was told I had an allotment? There was going to be a charge for it of $15. When I thought about the fact that others would pay & receive it also, I decided to let it go. (They found another way to make MORE money!) Plus, I found out if you ever have a closing, you have to pay them again, hundreds of dollars. They have hurt so many innocent people that trusted them by keeping those people's needed money.
I can only hope this message reaches many people.
(I tried to print a copy of the agreement I signed but could not get it, so I contacted people at the company & asked to receive a copy of my agreement - Never got anything.)
Tip for consumers:
Don't send any money - NO REFUNDS (their leads to me were no good)
Products used:
NONE
Horrible leads... Never fixed any issue... Just took money and never gave any refund...
DONT USE THEM
Hi David,
We want to extend our sincerest apologies concerning all the issues that you have faced.
You can get a full refund through the app for leads that did not meet your expectations. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
Also, we request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Finally, the agreement indicates in section 8.1 that payment obligations are non-cancelable and fees paid are non-refundable.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
The professionalism, expertise, and high-quality deliverables of SetSchedule really impress! The team is client-focused and amenable to feedback.
We appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future.
Do not pay for this service! No useful leads and no customer service.
Do your research. Believe alllllllll of the horrendous reviews.
Products used:
Lead generation
Hi Dawn,
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
The best software in 2021 Real Estate CRM with marketing & transaction management for agents, brokers. Anyone can browse it.
Tip for consumers:
You will be befitted,
Products used:
SetSchedule CRM
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
SetSchedule app is a great app. Thanks to the developer who created this app. This application is awasome.well informed a timely manner Enjoy it.
Hi Christopher,
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
Right now, I feel like one of the little old ladies that say they fell prey to an online scam artist, but I'm not a little old lady, I'm a seasoned professional who normally has a good sense of business. I can only say that the salesperson who signed me up, had a better and most convincing sales pitch than most others. Last April I took the bait and signed up for "9 exclusive appointments minimum and unlimited VERIFIED leads" Now 11 1/2 months later, I received 1 appointment of which the lead had no idea of who I was and why I was calling, and 1 VERIFIED lead who never returned any of my calls, email, or text. As for "opportunities", 98% of mine were on potential foreclosure properties, or investors who wanted me to find them property before it went on to the MLS. To top this all off, I just had a call with * (the top dog) and he is as sketchy as his staff. Even though my receipt says I paid for 9, he says I paid for "up to 9" and that his company does not create the leads, just passed them on from his providers. He said he has "no control" over what leads come in and how they are passed out. I'm at a loss as to how you sell 9 leads that you have no control over! Oh, did I forget to mention that his salesperson said these are "good quality" leads and that they are NOT foreclosures? Wrong, Wrong, Wrong! And, if you "pass" on one, it just comes back to you with a different $ amount to it, but the same not for sale house. Anyone want to start a Class Action Suite, I'm right there with you. This company is nothing by a sales scam no better than those calls you get trying to fix your Microsoft computer problems!
*Personal information redacted by admin
The invoice that you signed includes 100 Priority Leads (Replenishable Bucket). You still have 39 leads remaining out of 100. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule Software Development delivered a reliable product within our tight timeline. Their dedication to meeting deadlines was commendable.
Thanks so much for your positive feedback and good vibes. SetSchedule combines the latest innovation in data and artificial intelligence to gather information and turn it into qualified real estate leads delivered directly to real estate pros.
I feel the most improvement is the app however, I can easily use the Mobile version site that I can use all the full features it offers.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
I highly recommend to download this app, because, this is very usefull app i ever used! Everyrhing is usefull!
Hi Isabel,
Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.
It is a nice concept but the leads aren't good and the app doesn't work as intended. Customer service tries. DON'T WASTE YOUR MONEY!
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We’d like to discuss your experience in detail to see how we can improve our process.
You can expect a call from one of our Agent Success Consultants soon to discuss what occurred and how we might make it up to you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
Impossible to get in contact with them. They promise the world and don't deliver. DON'T WASTE YOUR MONEY NOR TIME!
Tip for consumers:
Don't buy these leads - waste of time and money
Hi Victoria,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Your account has been reviewed and it shows that two of our Agent Success Consultants have tried to contact you recently but got no answer. Also, our system shows that you were granted leads within your area. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners). We transferred your concern to one of our Agent Success Consultants and they should reach out again to you to discuss the issue further and to help you optimize your membership as soon as possible.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
As a whole this product works for less than 10% of the people signed up. They will tell you there are 60k agents on the platform but in reality, the majority are on basic and the premium agents that they will market for you to join are less than 4k. A majority of them hate the service. I went through a presentation where they offered a price of around 2700 but said that I could get a geographical discount that would only apply to me if they didn't add other agents. I had two other people on my team go through the presentation separately. I was offered 1900 after discount while one agent was offered 1700 and the other 1500. They pretty much just want your money. What's sad is I know another agent in my area who has a team that is set up with this terrible service. When I asked the agent how many people were in my area, they said 1fulltime agent and 2 part time agents which I know for a fact was a lie. Then they said they would be closing the territory so I should take advantage of the discount now. Although lead generation is no guarantee so basically, they aren't breaking the law, but they are very unethical. There are TikTok videos and other forums that have discussed their predatory sales tactics and at this point it is on the agents to share this information amongst each other to get the truth out (when I mentioned reviews they blamed the agents for being lazy or incompetent and said agents making money dont want competition so they dont write reviews). I can only speak from my experience and the colleagues I have spoken with experience. If it fits your business model give it a shot just save yourself some money and when they say 2700 tell them you will pay 1500
Hi Issa,
We value your business and regret that you were dissatisfied.
We checked our system and we were not able to locate an account using the review name that you’ve used. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
We'd also love to recommend you go to the SetSchedule YouTube channel (YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
The worst company I have ever used. This company is a scam. They will lure you in and then ghost you. DO NOT USE THEM NO MATTER WHAT THEY SAY!
Tip for consumers:
Scam
Products used:
Lead referral
This Company DOES NOT live up to its word at all! As one reviewer already alluded to... I am Really surprised someone would be okay showing up every day to a company like this that lacks, integrity, follow through and commitment to their word. Sadly, I drank the coolaid! The two guys I spoke with Richard and Matt were smooth talkers. They blatantly lied on the phone when I told them I was skeptical about lead service systems like Zillow, Homevalues, com etc. They said Oh no we are not like that at all. My agent friend was on a speaker and heard exactly what they said. I was told that I could set up my own price range ( minimum price point) geographical area and that leads were pre-screened. Does *******@aol.com sound like a legitimate email to you... well its not! And the phone number was a fax#.
I had recently started mentoring a new agent and thought this would be a great way for them to build a database of people with "pre-screened" qualified buyers AS I WAS TOLD on the phone they would be. So far from the truth! My minimum requirement was $500k and above... the first set of leads I got was $100-$300K. Within a matter of days I wanted to cancel because I could tell, this program was a SCAM. These were not going to be qualified leads at all --instead SetSchedule model is more like throwing spaghetti against the wall and seeing what sticks! I called Richard, text, emailed and NO response. I'll got back was an automated email asking if I had set up my one one one call --- did that once, waste of time! I spent nearly $2,000 for this program - I'm not going down without a fight. Hope this helps someone else from getting burned!
Products used:
NONE -- Its a lead based company --- service is supposed to provide qualified leads - not the case!
Hi Kimberly,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We checked your account and you currently have 83 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to your Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Please STAY AWAY from this company to avoid the horrible issues I and so many others are dealing with. Please read as many reveiws as possible! This business Cannot deliver what it sells refuses to make it right by the consumer, fails to communicate, sides steps the issues and has a serious lack of trasparency along with a failure to disclose. I paid a very large sum up front in order to recieve a large amount of leads for my team members. I expected to receive at least 360 leads a month and was promised that was easy, there were tons of leads in my area, and their partners had a conversion rate of 6%! (I know that last number was a pipe dream, but did expect the lead count as promised). I was promised 20 premium licenses, so my team could set three radar points each memeber for leads. We did not get that for the first five weeks. After 8 weeks we had a total of 36 leads. :( I asked for a credit to my account for the lost time and for the low leads. I was always put in touch with an Agent Success Consultant. BUT, the problem was not one they could solve. This move by SetSchedule was to kick the can down the road and side step the issue on hand, which was that the platform was unusable for the first five weeks, and the lead count was wildly off its mark for what I was sold. I finally was put in touch with Steve Vrieling, Director of Client Care. I thought I was going to see progress :) The end result is that amount of leads I was sold is still not happening (getting maybe 1/15 the amount), I have to purchase another lead source for my team so their business doesn't starve, Steve has stonewalled me, won't email back, refuses to credit my account the two months, and even said he reviewed my account and sees that it is performing. I am not sure what he is seeing on his end. The numbers are painfully obvious and low on mine, and there is no way around that all they did is have me sign up for the platform, do a training with Leo, VA from the Philipines, and then deliver nothing to us.
Products used:
None, because what was sold was not delivered by the company.
Hi Bess,
We are sorry that your previous experience did not meet your expectations.
We’d like to discuss your experience in detail to see how we can improve our process. I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Set schedule is a rip off company charging your credit card without approval. DO NOT DO BUSINESS WITH THIS COMPANY.!
Their customer service is awful.
Hi Becky,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Both Master Subscription Agreement and the member's docusigned invoice states that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately, however, when we checked our system, we found multiple accounts associated with your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
Membership agreement
https://www.setschedule.com/msa
THIS COMPANY IS THE BIGGEST SCAM ARTIST I GOT RIPPED OFF FOR $1800. 00 and not one lead! BE VERY AWARE! Company out of India. SCAM SCAM SCAM
We are sorry that you feel you had a less than 5-star experience, Shawn. Please contact us at support@setschedule.com or 888-222-0011. We would love to talk more about your experience. You can also access the SetSchedule Help Center for any questions that you have about the app. https://support.setschedule.com/support/home
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Hi Carol,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Please note that the leads dispatched to our members are only within the radius of 25 miles from their chosen center point. These leads have been aggregated from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
Your concern has been forwarded to our User Experience Team as we'd like to discuss your experience in detail to see how we can improve our process.
If you need any other assistance in the meantime, below is a link to our Help Center.
https://support.setschedule.com/support/home