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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
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Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
I started using Setscheudle some years ago, initially as a beginner, and now fully committed. I haven't looked back. For a small business owner, it is perfect and new things are coming on board all the time. The best thing is the customer service, if you do have a query, they are very responsive and the outcome is positive. You feel like you are working together to get things right.
Beautiful campus. Big buildings. Nice people. Several on-site restaurants and sandwich shops. Nothing else to see unless you have an appointment with an employee. Wonder why Google asks such questions in the first place? There is nothing to buy here, especially given the fact that without a campus badge you can't even get into the parking garages in the first place, and without an appointment with someone you can't get into the visitor parking garage.
Thanks for the five stars. SetSchedule is essentially a lead aggregation tool which gathers leads from different sources and lays them out to real estate agents within the radius of their centerpoint of choice. We combine the latest innovation in data and artificial intelligence to gather information and turn it into qualified real estate leads delivered directly to real estate pros.
For any assistance, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Quick and entirely learned! Incredible continuous turn of events and elements. I feel like I receive another email week by week with new rollout apparatuses. I have begun to utilize the application to an ever increasing extent! The set timetable offers extraordinary administrations, I'm really glad to have tracked down them.
Hi Joe,
We're always working hard to improve the app. Thanks for your download and feedback.
If you want to talk with them, you have to schedule 5-7 days out. They do not do what they say they will do. Also if someone does call, you will never speak with the same person. They give real estate a bad name because of their business practices. Each state needs to look into this company. My experience has been a nightmare.
Products used:
Nothing was provided as promise.
Hi Tony,
We are confirming the receipt of your cancellation request and we are informing you that your membership's auto-renewal has been turned off. You still have until September 21,2022 to utilize the platform and optimize your subscription.
You can still reach out to us at support@setschedule.com or 888-222-0011 if you have any more concerns or you can schedule a meeting with your Agent Success Consultant. They would be more than happy to assist you with your concerns.
Horrible and deceiving company, you will get answers from overseas agents when you call for support. And you will get scammed out of your money. Money I paid them is wasted money. I'd give it negative stars if I could. Stay away. I paid them over $1,500 on 2021. They committed to providing quality and several leads, but the leads have been garbage and are recycled leads. When I called them to get my monthly leads, they refused to give me my agreed upon resupply of garbage leads from them. This has not been resolved as of yet 11. 3. 2022 and I will not be renewing my subscription with them, I requested for management to contact me but they have not, and the phone number I was given to call management is not the correct number.
Tip for consumers:
Stay away
Products used:
Lead generation
Hi Jorge,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
SetSchedule has helped me generate more leads and close more deals. The platform is easy to use, and the scheduling feature has saved me so much time. I would definitely recommend it to any real estate professional looking to increase their productivity.
Thank you for your review! We are really glad that you like our product. Your support and voice are very important to us.
Of course, you will be upset if leads do not convert. We all have regrets about buying the wrong things. How Set Schedule earns the cheaters are, they have a clause in their fine print that you have to cancel at least 30 days before the end date. Now you are stuck for 2nd year for something that you do now want.
Hi Sridhar,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Your written cancellation request has been received last 05/09/2022. On 05/08/2023, your account will be a starter account. Until then, please feel free to continue to use the premium benefits. Our Agent Success Team has been notified to discuss with you how to make the most of your membership.
Membership agreement
https://www.setschedule.com/msa
It has been the worst loss of money in my years as a real estate sales person. They keep sending leads for an area that I do not work in. The price is always around 104,420 which is unheard of in this market.
The Zip codes are always the same, not the ones that I requested and told the salesperson that I wanted. I paid with a credit card and they got the money, I requested a cancellation through my bank and they told the bank that I had signed a contract. They have only sent JUNK leads, nobody answers or calls back, do not answer emails or texts, some phone #s are disconnected. People that have answered always say that I am calling the wrong number. All is a SCAM. They should not be in the business of taking advantage of honest Realtors that do want to work and pay all this money to be deceived. NO FAIR... NO SHAME...!
Hi Sarah,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Internet leads can be frustrating for even the most seasoned real estate agents to work that's why we request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Your concern has been transferred to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
This is the worth lead generation I have purchased. It is a scam! Stay away! I wish I would have read all the reviews before I spent $1500. All the leads are old and by old I meant 6+ months old. I spoke to a lead and she said she was looking for that property 7 months ago! The rest are no longer interested or they don't reply. Don't waste your hard earned money!
Hi Ivette,
We’re so sorry that your experience did not match your expectations.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Leads are terrible. I didn't get anywhere close to even meeting any of these people. The ones that weren't dead were often just passive observers from mainstream sites like Zillow and Realtor.com. In the year that I tried this I didn't get a single decent lead and I closed $7M the year before, so the "we can't close the leads for you" line is not relevant.
Hi John,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Large up front signing fee and then percentage of each sale. The leads I get are out of my area or under 200k. If I take a lead for under 200k by the time I pay them and my broker I get almost nothing. I have talked to their "manager" a few times and he offers me coaching. I have been a real estate agent for 8 years. I do not want coaching I want good leads. I have done better on my own mailing post cards.
Hi Brigette,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
Absolutely good system as an assistant to one of the top local Los Angeles agent second say that this technology allowed me to better track our business and I was able to schedule more appointments for my boss on a regular basis. Danny and I went through several different training classes with SetSchedule and it helped a lot.
We appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future.:)
I would love to direct you to SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. We recently uploaded new videos from Setschedule’s successful agents who share their advice, ideas and recommendation to success in real estate. Please hit the subscribe button when you visit our YouTube channel to ensure you get notified with out latest videos!
SetSchedule SCAMMERS took money from our account ($1,800) without permission even after we spoke to several people and tried to cancel this so-called service, months before the end of our one-year contract. Everyone we spoke to and emailed lied to us and told us that it was successfully canceled, and I am starting to believe they were all instructed to do so with the end in mind being to do exactly what they did to us. In addition, the service they promised was anything but successful. They sold us a bill of goods and never delivered on their promises. The manager we spoke to was completely resistant to helping us, refused to return our money, and ultimately hung up the phone on us. I have never experienced anything so horrible with any other company in my life and no one should do business with this company, ever!
Tip for consumers:
Do NOT do business with this company. There are so many negative reviews that we wish we had read first and I only want to caution people about what can likely happen to them. Don't do it!
Products used:
Leads service for real estate
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.
We value your business and regret that you were dissatisfied, Robert C. Below is a link to Setschedule’s Membership Agreement which is also on the contract signed by our members: https://www.setschedule.com/msa under FEES AND PAYMENT FOR PREMIUM SERVICES.
If you do not know who your agent success consultant is, please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department. We hope to find a solution that makes you smile.
I have entered the world of internet a long time ago and I have seen a lot of good apps but these apps are above all apps because I can use this app with innate process than the amount of hassle I have to endure by running other apps. There are thousands of reasons to give this app 5 stars, but the biggest reason is its great configuration.
Hi Liza,
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
The promises made by Set Schedule were completely a joke! I signed up for the best package with the promise of receiving all these amazing leads- well for the first 2- weeks I had Zero leads. When I tried to reach out for assistance, I had to to schedule an appointment, which took a week or two weeks to get, then when you would speak to them, it wasn't the correct department, so had to reschedule for another available appointment for week delay. This continued for the entire month! The only leads we received are cheap rentals or in areas that are not safe to be in. No, confirmed leads.
I asked to cancel the membership, since they did not fulfill their promises! I was pushed around to numerous people, but no one willing to help!
So very disappointed with this company!
Hi Jody,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 94 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Customer service is horrible. After 4 months I finally go to talk to someone. Then the conversation went from bad to worst. He could not tell me about my territory because he did California. Leads will not go automatically into my crm and since I could never get anyone to talk to me, I could not figure out how to do it. The leads I called were all really bad. Either bad number, no answer, or if I connected, they did not want to buy.
Hi Cyndie,
Thank you for bringing this to our attention. We would like to apologize for your experience and sorry to hear you were less than satisfied with us.
We understand how internet leads can be frustrating for even the most seasoned real estate agents to work. For leads that you are unsatisfied with, you can get also get a full refund or replacement of bad leads through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
Also, we'll be happy to help connect you to the correct department anytime you need assistance. Please feel free to email us at support@setschedule.com anytime. For this specific concern though, I already shared the details to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app subscribe.
https://support.setschedule.com/support/home
SetSchedule provides almost no leads in my area - so i take leads 60-80 miles from my home. They make a big production in scheduling zoom meetings for coaching. Then they NO SHOW to the zoom meeting they set up. Overall dissatisfied.
Tip for consumers:
the idea is that agents get set up to receive leads from setschedule. paying a one time annual fee. then for each lead they close on they pay referral fee to setschedule of 20% and get a credit of $300 towards the annual fee.
Hi Britt!
It shows on our system that one of our colleagues reached out to you today, June 15,2021. We are hoping that they provided you with some clarity on the situation.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 86 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I've been using SetSchedule for several months now and have seen a significant increase in the number of leads and appointments I'm able to generate. The platform is well-designed and user-friendly, and the customer support team is responsive and helpful. Overall, I'm very satisfied with my experience with SetSchedule.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
Do not waste your money on this company. First and most importantly I have an incredible system to follow up with leads which I worked with a mentor agent on setting up a couple of years ago and am aggressive with follow up, but if the leads are garbage none of that matters. I have been fighting with them for the nearly year that I have been signed up to try to get relevant leads with zero result. I have reached out to their Chief Client Officer who simply assigned me a new rep. This is my 4th or 5th, but they aren't the issue, it is that the leads are people who have zero interest in buying, are inquiring on homes at values which don't exist or are renters leads. Paying a significant fee upfront is how they make money. I honestly doubt that these are even new leads. I think these are 100% recycled based on the feedback that I have received from the people who I have contacted. Any other solution must be better than this.
Hi Kevin,
It shows on our system that our colleagues reached out to you recently regarding this issue. We are hoping that we were able to clarify the situation to you.
Your Agent Success Consultant is currently reviewing your account and should reach out to you as soon as possible. Please allow us to discuss the situation further so we can hopefully come up with an agreeable solution.
I transferred your concern to one of our colleagues who is better equipped to help you. In the meantime, if you need any other assistance below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Leads are terrible. They told me to go ahead and dispute my charge - ha knowing it would not get approved by my cc company. I tried and bc of the lingo in the contract you cannot get your money back! I'm canceling early bc I'm tired of getting the texts with invalid leads. Do not do it. Such a scam!
Hi Joelle,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
We'd also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Great! I've been in business for a little over six years. I must say all my issues over the years Setschedule has been the only part of my business I never have to worry about. If I ever need help it gets taken care of immediately
That's music to our ears! We're so glad our team is helping you see results. Thank you for the wonderful feedback. :)
I was contacted to see if I was interested in receiving leads for free with a 20% referral fee. Once I responded, they told me that if I wanted better leads, I could pay a yearly fee, which I did.
So far the leads have been very bad with low purchase amounts. Price ranges are unheard of in the areas the leads are coming from.
Also, I requested a 15 mile radius and am getting leads from areas that are 50 miles or more.
Do yourself a favor and don't waste your money. I have requested a refund and am waiting on a response.
Tip for consumers:
Do not purchase their leads
Products used:
Real Estate Leads
Hi Pilar,
It shows on our system that one of our Agent Success Consultant reached out to you, we are hoping we were able to give some clarity on the situation. We appreciate the additional information you provided and we will continue to investigate this issue and reach back to you once we have our findings.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 27 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Stay away from this place. They asked for huge amount of up front money telling me that they had people waiting in line for an agent in my county and that I would be the only agent in the area. I have yet to receive a legit lead and they have no leads whatsoever in my area. They tried to send me some leads with no contact info that they pulled up from somewhere? To top it all off, after a couple of weeks, they brought in more realtors to my area. They refuse to refund my money saying it is unrefundable. I am thinking they just wanted somebody to foot their
Advertising bills. Been 2 months and not one legit lead. Avoid like the plague!
Tip for consumers:
Don't use them.
Products used:
Real estate leads.
Hi Debbie,
We can appreciate your disappointment that some of the leads didn't work out for you, but the good news is we have lots more leads you can work through to find your next transaction! Your account shows that you accepted 36 lead since you started your membership. You can adjust you centerpoint's radius to get notified on more referrals by following the instructions from this link:
https://support.setschedule.com/support/solutions/articles/33000233367-how-to-change-your-notification-radius
While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. We transferred your concern to one of our Agent Success Consultants who will reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I can't say enough good things about SetSchedule. The platform has helped me streamline my real estate business in ways I never thought possible. From lead generation to appointment scheduling, SetSchedule has all the tools I need to succeed. I would highly recommend it to anyone looking to take their real estate business to the next level.
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
I was told I would get 100 leads right away and then an additional 50 leads each following month. I have been signed up for 2 months and have 85 leads. Where are the other 65 leads? I have requested them to increase the lead volume for a month now and all I get is empty promises. I requested a manager call me and nothing. I would not recommend this company. They are disorganized and don't follow through with the promised leads once they take your upfront fee. 100% UNSATISFIED! I was also told I would get scheduled appointment leads. I have received 1 of those type of leads in 2 months and it wasn't even a real seller. He sold the home 6 years ago!
Thanks so much for sharing your experience with us. I'm so sorry that your experience with us fell short of expectations.
I see that you communicated with your Agent Success Consultant just this week and he is already working on a resolution regarding your concern. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Gain trust and grow your business with customer reviews.
Thanks very much for your balanced and fair review. We’re glad you felt you are satisfied with our services. It's something we've worked hard on and we're pleased our efforts resonated with you.