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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
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Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
There is a lot of features that makes my work easy. I like their radar system. My experience with setschedule has been so good. Very good communication and great customer service.
After taking the slick salesman's call I looked at reviews. I was silly to believe his pitch that "things have changed", which turns out not to be the case. After months of getting bogus "Verified Leads" for trailer house buyers (Florida Realtors are not allowed by law to sell trailer houses) and people that had no idea why I was calling and had no interest in buying a home, I'm giving up hope of recouping any benefit for my $1,6000 investment. ABSOLUTE RIP OFF
Hi, Jim.
We are sorry that your previous experience did not meet your expectations.
SetSchedule aggregates the leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that will help you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This is an excellent radar tool. Very easy to use Super intuitive. They constantly update the application with new features. I've researched and tried many others. Setschedule is the best
I'm grateful for SetSchedule Software's regular updates and improvements. They actively listen to user feedback and continuously enhance their product.
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
Took money out of my account I did not approve of. Now the phone number for Richard Tate will not work. Brandon Ogren is not answering. I need a refund immediately when I called "setschedule" They can't help me. And first of all they didn't even answer the call. This is a scam company. I want a refund immediately. I have bills to pay and now can't. I NEED A REFUND IMMEDIATELY.
Hi Allison,
We would love to assist you with your concern.
However, it shows on our system that you did sign an invoice indicating your payment for the Annual Gold Membership you purchased.
I already transferred your concern to your Agent Success Consultant and he should reach out to you regarding this as soon as possible. You can also contact us at 888-222-0011 or support@setschedule.com.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Have used their plan for over 8 months and conclude another waste of money. With low quality leads, wrong email addresses and phone numbers. Save your time and money
Hi Paul,
We’re sorry to hear that your experience was not of the quality you expected.
We checked our system and found multiple accounts using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
I CANCELLED THE FIRST DAY I SIGNED UP. WE ALL HAVE THE 3-DAY RULE TO CANCEL CONTRACTS. THEY CALLED AND SAID THEY HAVE THEIR CONTRACT WORDED THAT THERE ARE NO REFUNDS REGARDLESS OF CIRCUMSTANCES. THEY KEPT MY MONEY WITHOUT ANY SERVICES NOR SETTING UP AN ACCOUNT FOR LEADS. THEY SENT MY DISPUTING CREDIT CARD COMPANY FAKE DOCUMENTS THAT I DIDN'T SIGN - THAT THEY SUPPOSEDLY FILLED OUT THEMSELVES. BUYER BEWARE!
Hi Connie,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We would like the opportunity to investigate your feedback further, however, we were not able to locate an account using your review name when we checked our system. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This product is a scam, and even auto renewed when I asked them not to. Not one lead was good. They won't refund my money even though they didn't have permission to renew. They are the worst.
Hi Allen,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We reviewed your account and invoice you signed last 06/23/2022. Both Master Subscription Agreement and your docusigned invoice state that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
Membership agreement
https://www.setschedule.com/msa
I had a great experience with SetSchedule Software's implementation team. They guided us through the process seamlessly, and the software has been a game-changer for our productivity.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
I love the features it offers. I love the fact that I'm given a page where I'm able to customize and add important information for my clients to see before booking. I love that it allows me to add coupon codes for my clients to use and let's me have different deposit types for different services. I also love that it has intake forms and offers Instagram and MailChimp integration, and allows me to customize the automatic e-mail confirmation. Its easy to use and makes things run much smoother for myself and clients. I was a die-hard Setmore user, but with all the features I needed and wasn't getting from them, Setscheudle had them all + more. I'm glad I switched.
This is wonderful to hear, Farabi! Our goal is to make it easy for you to communicate and follow up with your clients, and get that great feedback on a regular basis. So happy you're seeing results to help your career grow!
Dear SetSchedule,
I am writing to let you know I'm very disappointed with the services I received from your company. I asked to cancel my account, but you didn't get my email and charged me without my permission for an auto-renewal. This is not only unethical but also illegal.
It is unacceptable that your company would behave in such a manner, especially considering that I explicitly requested to cancel my account. Your failure to honor my request indicates that you do not value your customers and are willing to take advantage of them.
Furthermore, I was shocked to learn that you do not offer refunds, even in cases where you have charged customers without their permission. This is completely unacceptable and completely disregards your customers' rights.
I would like you to take immediate action to fix this situation. I demand a full refund for the unauthorized charge and the time I spent trying to resolve this issue.
In conclusion, no one should do business with SetSchedule because of how you treated me. Your actions are not only unethical but also illegal,
Products used:
On-Line Leads
Hi Fareena,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
As stated in the invoice that you docu-signed last 03/22/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com. With regards to your auto-renewal, your written cancellation request has already been received last 04/04/2023. On 03/23/2024, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
Membership agreement
https://www.setschedule.com/msa
Every time I've had a question relating to set up or use of the app, customer service is very quick to respond. I'm more than pleased to be using this software and will continue to use it
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
I like its ease of use for me and my clients primarily but I really love that they are constantly making improvements and adding additional functionality
This company utilizes unethical business practices. In December, over a month ago, we followed the process provided by the account rep via phone to cancel. We sent multiple emails and in January were charged for another full year. We have made multiple attempts to contact and today when we finally received a call back, the agent laughed at us over our request for a refund. BEWARE DO NOT USE THIS COMPANY!
Hi Donnie,
As per the terms of agreement with agent and associates, the Annual Gold Membership that was purchased thru signed docu-signed invoice dated January 4,2021 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.
Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This company lies to trick you into paying their high dollar leads service, then refuse to refund after being called out on their BS. Basically, it does not matter what lies they tell or laws they break, if you are dumb enough to sign that contract and pay them, they own you. Beware, it auto renews after a year, and they won't refund that either! RUN! DO NOT SIGN UP FOR THIER SERVICES!
Tip for consumers:
DO NOT BUY INTO THEIR CRAP
Products used:
Scammers if you ask me, lie about what you will receive and refuse to refund.
Hi Ann,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
The Annual Membership calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
It’s important to us that our members are more than satisfied and hope you will allow us to speak with you to discuss the situation, however, we were not able to locate an account using the review name that you’ve used. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I was totally unhappy with them in the first year with their program and had NO intention of renewing. UNFORTUNATELY I failed to read the fine print and they renewed my subscription without my approval. $1650 charged! They insist they are unable to refund my money. The leads they send are garbage... people that have clicked on a website but are not seriously looking to buy or sell... and more often than not the emails and/or phone numbers provided are bogus. They initially promised they'd be sending me live transfers. I received two in the past year. One of those was viable and I closed on that transaction... with a commission that was half of the annual fee. The second was someone looking to purchase a single particular property that was not even for sale and they had no interest in looking at any other property. I have spoken to several people in the company attempting to get a refund... they absolutely refuse. DO NOT SIGN UP with SET SCHEDULE unless you absolutely love throwing money away.
Hi Robin,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule does not make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
We reviewed your account and invoice you signed last 12/10/2021. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term. As for your auto-renewal, your written cancellation request has only been received last 01/24/2023. On 12/11/2023, your account will be a starter account, but until then, please feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
Membership agreement
https://www.setschedule.com/msa
I'm one of the many VICTIMS of SetSchedule! I'm in an ongoing battle with them to receive a FULL REFUND of the $2,250 I paid them for a service they know they DON'T PROVIDE! I've seen hundreds of bad reviews about this company and the CEO. SetSchedule's CEO was involved in a Ponzi scheme and conned many out of millions of dollars. Check out my attachment and do your own research on this guy. I'm not giving up until I get my money back and this guy is completely exposed for the criminal he is! Why has he been able to get away with this for so long? Because people keep giving up and don't want to fight. I'm going to fight this no matter how long it takes!
Products used:
SetSchedule Seller Lead Generation
Hi, Susan. Thank you for posting a review. We’re sorry to hear that your experience was not of the quality you expected. We are currently investigating your concern and your Agent Success Consultant should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
DO NOT USE THIS COMPANY! SetSchedule overpromised and UNDER-DELIVERED! I worked with their leads for 6 months - was a top user on their app and did not receive one transaction after nurturing their leads for a year via email, phone, etc. I run real estate team and know follow up! I also used their app and got notified over 17 times for a lead to be passed over to me live on the phone - and that also glitched or was non-responsive. DO NOT USE THIS COMPANY!
Tip for consumers:
DO NOT USE THIS COMPANY!!! SetSchedule overpromised and UNDER-DELIVERED! I worked with their leads for 6 months - was a top user on their app and did not receive one transaction after nurturing their leads for a year via email, phone, etc. I run real estate team and know follow up! I also used their app and got notified over 17 times for a lead to be passed over to me live on the phone - and that also glitched or was non-responsive. DO NOT USE THIS COMPANY!!!
Products used:
1-year program for Lead Generation
I signed in on April 3,2019 for the silver platform and leads are not as good, why. I get leads that are rental and leases only and I was told by SSchedule that for me to get extra leads on my contract that I have to service those rental/leases and I told them that my contract says buyers and sellers and not renters. I get leads that are below $200K or $300K below, my area, the price range are way above that price. I have not receive my scheduled opportunities of 4... so far no good leads... will update this later... hoping to get something good out of this...
Hi, Socorro. We are glad that you brought this to our attention! We are always looking to improve the quality of our product! If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Don’t hesitate to reach out to us at support@setschedule.com or 888-222-0011 if you have any further questions or concerns!
I signed up with this company with the solid expectation that I would be getting solid leads that were looking to buy and sell homes. Almost all of the leads I have gotten never respond to phone calls, voice mails, text messages or emails. I have spent so much time reaching out and I have been unable to convert even a single lead since I signed up June 10,2021. They have a great sales team to give you a great expectation, but once you have signed up it's terrible after the fact. They have people that reach out to you to see how things are going, but when I express my frustration and explain that I have not even gotten a single deal they only reply with "I'm sorry to hear you are having a hard time and lets set something up with 'someone else' to try and get you successful" and nothing ever happens. I have had verified leads that tend to be so low in value that I can't even find them something and there have only been a few of those. I am so pissed that I was swindled into paying such a large amount for 0 return on my investment. This is a scam and I want my money back and even then that doesn't cover all the wasted hours I have spent chasing people that don't respond, purchased months ago, or aren't even looking to buy or sell.
Tip for consumers:
DO NOT FALL FOR THIS! SAVE YOUR MONEY!!
Products used:
Real Estate Leads
Hi Lauren,
We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. However, the contract states:
11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD.
SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I just may say that SetSchedule is software development company of professionals that really helps other companies with their different business issues through software solutions.
Thanks so much for your positive feedback and good vibes. SetSchedule combines the latest innovation in data and artificial intelligence to gather information and turn it into qualified real estate leads delivered directly to real estate pros.
I have talked to a representative. I have emailed you. You have responded to my reviews on Google. I have reported you to the Federal Trade Comission. AND YET YOU STILL INSIST ON CONTACTING ME!
Do not do business with this shady company. Beyond all the fake positive reviews (they are obviously fake and paid for, look up the other reviews the members have provided to other notoriously shady companies), they will never leave you alone once they have your contact information. Doesn't matter that you didn't give it to them. Doesn't matter that you've gone through every channel to make them stop. They still continue with a brand new phone number or representative.
I will continue to write negative reviews until you stop contacting me.
Hi Chase,
I am so sorry to see that you are under that negative impression. May I suggest that you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe.
We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists. You should not be contacted by any member of our company.
Again, we apologize for any inconvenience this may have caused you.
This is BY FAR the worst investment I have ever made in recent years. Customer service is dismal and they don't do ANY thing to be of any value. I just had to consider this money a wash and hope that it comes back to me in some other way. They do NOT offer any refund if you are not satisfied - this ALONE is the biggest RED FLAG.
Tip for consumers:
Do NOT do business with this company at any level.
Products used:
They claim to offer leads for real estate professionals and others. Total crap 1650.00 down the drain! Worst customer service in the world!
Hi Andria,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
We request anyone considering partnership with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Set schedule appeared to be a good opportunity with all of their promises from the start. Unfortunately, the promises have been empty. All of the leads are from sources that push leads but are of the absolute worst quality. When I explained this to my account rep, he said yes I am sorry, we are trying to open up more sources in that market for you. Then he explained he would push for more facebook, realtor.com. Leads and set phone appointments. Well, every lead I call is usually upset that numerous agents have called them and they are not sure how we got their info:-( On top of that, I did get one pre set phone appointment which I was excited to get because I thought, finally something worth working. Well, it turned out to be a couple who was absolutely bewildered why I called and said they did not set any appointment.
Now here is another rub, I have emailed and called numerous times my account rep and no return call or email except pre set emails saying schedule my monthly support call. Well, I've done that and guess what, They did not meet the appointment both times as I rushed home to make the call and make sense of why they would promise so much and deliver nothing. I am not saying any of this out of spite. It is absolutely true. I am completely shocked Set Schedule remains in business.
Hi M R.
We are sorry that your previous experience did not meet your expectations.
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
We would love to assist you further with your concern however your username is not sufficient to look for your account in our system so we can review.
Please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
Good way to consolidate contacts and keep track of previous leads. Good reporting software, with a little manual effort can be a useful weekly progress reporting tool. Great Radar System
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
Gain trust and grow your business with customer reviews.
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!