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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
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Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
I hope someone finds this review before being suckered into buying this product. Wish I would've done more research before getting conned into this product. I've been using it for 9 months and never get phone calls back, many have blocked my number as it goes straight to voicemail. I have no idea where they are getting the leads, but when someone does answer the phone, they have no interest in real estate. DON'T DO IT! Paid over $1,000 for absolutely horrible leads!
Steer far away from this company! I have currently obtained a lawyer and have other realtors involved for a class action lawsuit. They fraudulently charged my account, set up in the wrong name, they would not refund. I talked to several people all the way up to the VP and he was as worthless as the company itself. If anyone has had a horrible experience like this or hasn't received leads as promised, please contact Beyond the Door Realty in Kingsport, TN if you would like to join in our lawsuit.
Hi Jenny,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team and we'd would like the opportunity to investigate your feedback further. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
May we also recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app. https://support.setschedule.com/support/home
I have try setschedule bout for 3 month I have paid for leads if is no good I can return it get money back or get 2nd one for free my point is dont matter leads are fake 95% of the time no email address ever bout 80% of the phone number is none working 65% of the time name is incorrect as well means they getting these info from yellow pages or some other public records stay away. Try FB to generate leads watch YouTube video to learn how to generate leads... stay away from set schedule... it is a scam
We’re sorry to hear about your disappointment with the leads, Sunny!
Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
If you are unsatisfied with a lead that you have purchased, you can get a refund via the app. Just login to the app and under the support icon you can select “I’m unsatisfied with a referral” for a full refund. A link to a video going over the process is below. Please feel to reach out at support@setschedule.com or 888-222-0011 if you need any further help!
https://www.setschedule.com/profblog/how-to-get-a-refund/
We would like to discuss what occurred. We unfortunately do not have an account associated with this name. Please contact your dedicated agent success consultant or email support@setschedule.com. If you do not know who your agent success consultant is, please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department.
I signed up with SetSchedule over a year ago. After attempting to work the leads for months I finally lost hope. The only good thing they offer is the warm transfers. Well, one was someone looking to lease a property for which there is no monetary compensation to help someone find a new home to lease. I have tried to work the leads and it seems like many of the numbers are bad and many others have already transacted. Not sure if they recycle leads, but I felt like I was wasting my time by trying to jump on their new leads. The worst part is the account auto-renewed on me and now they will not refund my $1,800 for a service I will not use!
Tip for consumers:
Don't waste your time. It is more of a distraction than anything.
Products used:
Buyer and seller leads
Hi Jason,
Thank you for taking the time to give us your feedback. However, as stated in the invoice that you docu-signed last 11 May 2021, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com.
We have only received your written request to billing regarding cancellation of your membership last 19 May 2022, which is AFTER after your annual anniversary date.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Had given them the benefit of the doubt. I tried to be smart and do my homework. Considering they take referral fees, it seemed like a company that would have some skin in the game. However, I was wrong.
1. Their lead generation sources are nothing short of spammers as most of the leads I got that I was actually able to connect with told me they never requested an agent to contact them and didn't understand how I got their information.
2. They were unable to provide the promised number of leads in my area
3. Despite them breaching their own contract with me, they offered no resolution and became irate with me when I confronted them about their shortcomings.
4. I was also lied to about what I should do to "appear more active to the algorithm". This in turn is now being used to claim they fulfilled their obligation.
Tip for consumers:
That they would try to make it look like they fulfilled their obligations in other ways without providing the product that was paid for. Also, that their algorithm used outside services that literally spam people.
Products used:
referral algorithm
We’re sorry to hear about your disappointment and would like to discuss what occurred in detail. Unfortunately, we will be needing more information to pull up your account. Please contact us at 888-222-0011 or email us at support@setschedule.com.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule has become a standard part of my business practices. Every morning, I wake up and buy a lead or 7 on demand through their app. Customer service has also been on point and has been great at answering any of my questions. Thank you please keep it up.
Hi Dorothy,
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
SetSchedule has been a game-changer for my real estate business. The platform has helped me streamline my lead generation and management processes, and the analytics tools have been incredibly useful in tracking my progress. I would definitely recommend it to any real estate professional looking to boost their productivity.
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
Unfortunate that I can't rate a -5. We spent a good amount of money for 3 year old leads and people that have closed 2 years ago on property! They now have us restricted from our account with no explanation, they haven't gotten back to us in 2 days about the problem! We have lost all hope with this company and realize we have been taken for quite a bit of money. Save yourself the aggravation and headaches and just set your 2k on fire in the yard.
Hi Toni,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We reviewed your account and saw that you were already able to speak with one of our Agent Success Consultants yesterday. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Acuity is fantastic! It is intuitive, easy to use, and there are so many settings that cover a wide range of needs. I love how customizable it is, everything from the appointment options, automated reminders, confirmation / intake emails, to the payment options and interface you can customize with your branding. I also love how responsive the customer care team is. They are nice, funny, and have even implemented some new features that I (+ others) have requested, and updated me when the new features went live..
This is wonderful to hear, Shabit! Our goal is to make it easy for you to communicate and follow up with your clients, and get that great feedback on a regular basis. So happy you're seeing results to help your career grow!
This company will not stop texting me multiple times a week after being asked to be removed from their list multiple times. They text from multiple phone numbers so there is no way to block them (and I think they probably know that). Completely shady way to do business and I'm tired of being harassed by them and spoken to rudely in responses when I demand they stop contacting me. I've never done business with them and never will so they have no reason to keep contacting me.
Hi RF,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation, however, we checked our system and we were not able to locate an account using your review name. We would like to connect with you and get additional details so we can can have your phone number removed from our lists. Please email us at support@setschedule.com so we can have one of our advocates assist you.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
Totally awesome company from what I have learn. I have had several colleges work for this company. As a project manager personally, they have always spoken high of management and the level of professionalism that is displayed throughout the company. Personally the company has been around for many years which speaks volumes stability wise...
Thanks so much for your positive feedback and good vibes.
Horrible experience, overall the leads were either unaware of how I obtained their information because they never input their information on a website or simply wrong numbers. The few that were valid leads already had an agent, when I tried to contact set schedule about this concern they simply said to keep making the call. Tiro al waist of time and money.
Hi Alexa,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I've been using SetSchedule for several months now and have been blown away by the quality of leads I've been able to generate. The platform's advanced targeting features have allowed me to connect with clients who are a perfect fit for my business, and the scheduling tools have made it easy to manage my appointments and stay on top of my busy schedule.
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
Great company, got a couple of new appointments that may close in a month or so. The rep I was working with allowed me to replace bad leads and made sure I was happy with the new ones. Definitely recommend it to anyone.
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
My clients love how quick and easy things are set out to be. I love how they can receive confirmations quick and easy, I am still learning the software but I have been enjoying every bit of it so far. Great Service Setschedule.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
Their Setschedule considerations and friendly suggestions are awesome. Good team and good support but some time they didn't respond. Had to replace several leads but so far have hopes for closing soon. I can't but thank to them also recommend them and gave them average rating.
This company promised they verified leads via phone call before passing it on to its subscribing real estate agents. This is blatantly false. All their leads are junk and when contacted, many become irate that they are being bothered while others say they have no idea why they are being contacted regarding real estate. They refuse a refund and when I made a complaint on the BBB, they locked me out of their platform despite having my $1650. They claim anything said negative about them is grounds for them to do so. In addition, they automatically renew at the end of your subscription. They say they will not if provided written notice of cancellation prior to 30 days ahead of the subscription end. However, I have yet to receive any recognition that they have received my notice of cancellation. Do not give this company your credit card number nor any money. They do not deliver as promised.
Tip for consumers:
Do not believe their sales pitch. They do not provide you with verified leads that they have called. The so-called leads are just random contacts they've scraped from other sources of the internet and the people have no interest in conducting a real estate transaction.
Products used:
Premium membership
Hi Lori,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
You can get a full refund or replacement through the app for leads that did not meet your expectations. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement.
https://www.setschedule.com/profblog/how-to-get-a-refund/
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This maybe a good company in a big city. I was promised 30 leads a month, which I knew in my market was not feasible. I questioned that data and where this company was getting leads from. Sales Rep said Zillow and Realtor, etc. I knew that both of those platforms were sold out in my market. The sales rep told me yes, but we buy so many leads from those platforms we get priority even in a sold out market. So, I paid my $2k plus up front, set up my account… and guess what! I got two bogus leads on the first day, and not one since. Nothing on my referral radar for 70 miles. I contacted this company to complain. The response, we got your request to buy more leads. Ugh, I paid for a 100 leads in advance and… still nothing. Don't use this platform. A waste of money,
Hi Jennifer,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. Your concern has been transferred to our Agent Success Consultants to discuss how to make the most of your membership. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
We were led down the primrose path. Having prepaid $3600 it was the biggest waste of money in my life. I might as well have dumped it in the trash. We have had two leads in 5 weeks and both leads had no ideas why we contacted them. They stated that they had no intention of selling and wondered how we even got their names. In addition, although we filtered out rentals, we have had 3 rental calls and that is it. We do not do rentals nor do we even know where to send these people. To say frustrated, that is an understatement. When I asked for our money to be returned, they basically laughed and said read the contract.
So HUGE WARNING******* stay away from this company unless you really don't care about your money.
IF I COULD GIVE THEM A (0 *) I would.
Tip for consumers:
Stay away
Products used:
interenet servive
Hi Jon,
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We transferred your concern to your Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I've been in the real estate industry for 20 years and I use different sources to generate leads and this is bad. They use recicle leads and when you call the leads, they have not interest about real estate. It is a waste of time, energy and money. Please beware that when you sign the agreement with them, you will automatically be renewed for the next year. On another note, they have people from India, Philippine and other parts of the world calling you to check how things are going with these bad leads.
Hi Juan,
We’re sorry to hear that your experience was not of the quality you expected.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
Both Master Subscription Agreement and member's docu-signed invoice states that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
If you need any other assistance, below is a link to our Help Center:
https://support.setschedule.com/support/home
They offered us a payment plan that we received. We hired their system to get more leads and we were very satisfied! Really great and good service for real estate agents looking to grow their business.
Tip for consumers:
Easy to operate.
Products used:
Their mobile app
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Finally a SetSchedule app with a perfect widget to use as a pill reminder. I love that the widget shows the next reminder and asks to confirm when clicking (to prevent accidental presses). The reminder notifications are great because I can set it up as a fallback only: 1 or 2 hours late only instead of frequent nags.
Hi Adam,
Thanks so much for your positive feedback and good vibes. SetSchedule combines the latest innovation in data and artificial intelligence to gather information and turn it into qualified real estate leads delivered directly to real estate pros. By filling realtors’ calendars with a targeted stream of real, interested local buyers and sellers, SetSchedule has revolutionized real estate business development.
I was initially skeptical about using a lead generation platform like SetSchedule, but after giving it a try, I'm now a believer. The platform is highly customizable and allows me to target specific types of leads in my desired geographic area. The lead quality is excellent, and the platform's reporting and analytics tools provide valuable insights into the effectiveness of my marketing campaigns.
We're always working hard to improve the app. Thanks for your download and feedback.
In desperation I agreed to entertain the sales person from Set Schedule and wanted to read all the 'fine' print of the contract -- you can't do that without paying for the service. The sales person said it would all be fine and described it as safe and that me and my money would be protected. When I opened the contract it states that Set Schedule can take 20% of every commission I earn whether or not I find the seller / buyer through them or not. I immediately tried to get back my $1560 - that was last May 2022. I am still out the money and because of this company I am no longer practicing real estate. I pay for my license and my RE Association but do not work. STAY AWAY. I would like to sue to get my money back. I can't afford to 'give' money to anyone.
Tip for consumers:
Do not use Set Schedule for nothing. Buyer beware.
Products used:
I have not used their services. They will charge me for any and all transactions whether or not I acquire from them or not.
Hi Linda,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss your concerns, including the 20% referral basis that you have mentioned, and to help you optimize your membership.
If you need any other assistance in the meantime, below is a link to our Help Center.
https://support.setschedule.com/support/home
This company is only in it to get your money! The leads are poor and they will sell them offer to several different agents so the you have nothing but endless competition. They also get the leads from other lead sites who sell them off too! So, now you have not only the agents within their system that they sell them to but you have whomever they obtained the leads from and the agents they sold them to who are competing with you. In the end the potential client is absolutely harassed by several agents all at once. I asked for a refund immediately after I found this out and they say they do not issue a refund. I remained vigil about this but they refused and then they flat out ignored my requests for months. Their customer service agents would lie and then not respond to anything. My experience has been nothing but horrible with these guys and they deserve to be out of business!
Tip for consumers:
DO NOT WASTE YOUR MONEY!
Products used:
Lead generation service
Hi, Mark.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Hi Dawn,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform