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SetSchedule has a rating of 1.6 stars from 556 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SetSchedule most frequently mention real estate, customer service, and credit card problems. SetSchedule ranks 16th among Scheduling sites.
This company does not typically respond to reviews
Best realty application! It's faster and more importantly more listings in the areas that we're looking. More features too! This is the best lead generation service company. I have ever used and helped me find an meet the realtor very easily.
I want to share my experience with SetSchedule, a lead generation company for realtors based in California, as I believe it's crucial for others to be aware of the potential pitfalls. I initially signed up with them, lured by the promise of qualified leads. Unfortunately, what I received were nothing but recycled, outdated leads that were essentially worthless. I wasted a whole year trying to work with these leads, and despite my better judgment, I gave them a second chance when they reached out to me. This time was even worse. The leads never answered the phone, and I never received any live calls, which had been promised. The customer service was horrendous; they rarely responded to my inquiries, and when they did, it took weeks to hear back. I wasn't alone in my frustrations—there are constant complaints from other agents as well. In fact, the Better Business Bureau shows that SetSchedule has accumulated over 300 complaints in the last three years, with 92 of those in just the past year. Based on my experience, I strongly advise anyone considering their services to stay away. SetSchedule feels like a huge scam, and I wouldn't want anyone else to go through the same disappointment and wasted investment that I did. If you're a realtor looking for reliable leads, I recommend exploring other options to avoid the struggles I faced with this company.
This is a milf hookup app that is very easy to get started for new users. The clear function partition and section settings made me understand how to quickly search for local older women to start my milf hookup cougar club dating.
Great CRM application to keep track of your business customer tasks, notes, contacts and documents. This app is amazing. So simple and straightforward to use to manage all aspects of my real estate business.
Hi Ronald,
Your positive feedback means the world to us! We love hearing that we've helped you stay closer to your goals and have made a positive impact on your career. Thank you for sharing!
Set Schedule is a total scam! I paid $1,489 for the annual fee for real estate leads. When the leads hit my text, I responded to them within 1-2 minutes. They were already taken. Set Schedule failed to tell me that in my market, there are over 15-20 Realtors all competing for the same leads in the same zip code. Even when Set Schedule rang my phone with the "concierge service", I would pick up and Set Schedule would say, I'm sorry this lead has already been given out." even though I picked up the phone on the 2nd ring! DO NOT use this lead service!
We are sorry that you feel you had a less than 5-star experience, John. Please contact us at support@setschedule.com or 888-222-0011. We would love to talk more about your experience.
You can also access the SetSchedule Help Center for any questions that you have about the app.
https://support.setschedule.com/support/home
Do not fall for this trick! I did not receive a single usable lead. Plus if they send you a live transfer they want another 30% over what they required to join the program. I am not a rookie and I know how to work leads I close 20+ a year. The numbers don't work or the people have no credit. They make it impossible to reach them so you can't cancel and the billed me for a second year. I am going to the bank to cancel the card I used for payment. THIS IS A SCAM
Tip for consumers:
Setschedule is a SCAM
Hi Tammy,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest.
In connection with the auto-renewal, both Master Subscription Agreement and the docusigned invoice states that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
We'd like to discuss your experience in detail to see how we can improve our process, however, we found multiple accounts associated with your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
Membership agreement
https://www.setschedule.com/msa
You would think after 37 years in the Real Estate business I would be smart enough to stop throwing away my money on companies that don't deliver what you paid them for. NOPE! I DID IT AGAIN. We all need to band together and get the word out in your area to stay away from the company. Promised 100 leads in 1 year, 3 months in and only 4 junk leads. If you see a positive review it mush be a mistake. Check out the BBB and you will see 173 claims in the last 3 years. I put a system wide message to all of the agents in my area.
Hi Greg,
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Not what they said they were. Charge you a lot of money and you get nothing in return. They don't call you back if you question anything. They don't hold to their scheduled times for calls. Just nothing. They don't respond to emails. Then, they want your database so they can charge you 20% for getting you a listing. Nope. Not happening. I'm done.
Hi Rhonda,
We are sorry that your recent experience was not completely satisfactory. I hope you will allow us the opportunity to make it up to you.
We checked your account and we see that our Agent Success Consultant did several attempts to connect with you. We will continue to put in our best effort to reach out and help you optimize your membership.
We have transferred your concern to one of our Agent Success Consultants who should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Not even one positive review says "closed the transaction", or "go into a deal", or even "got an appointment" using SetSchedule leads... Everyone just complimenting the APP, not the service... It's expensive, they don't send you verified leads, they don't follow up, they don't help, and they don't guarantee anything! They just taking your money, store your credit card information, and renew the service without any warning or reminders. Don't trust them!
Tip for consumers:
Don't use them, don't sign anything with them, and don't give them your credit card information!
Products used:
Leads for Real Estate
Hi Julia,
We want to extend our sincerest apologies concerning all the issues that you have faced.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings, however, SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
As for the auto-renewal, it is stated in the invoice that you docu-signed last 10/28/2021 that cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com. Your written cancellation request has already been received last 11/29/2022. On 10/29/2023, your account will be a starter account but until then, please feel free to continue to use the premium benefits.
Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process. One of our Agent Success Consultants will also reach out reach out to you to discuss the issue further and to help you optimize your membership. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Strategies for maximizing every opportunity
https://support.setschedule.com/support/solutions/articles/33000247110-how-to-maximize-every-opportunity
Fast load usable setschedule app and easy to use. They gave me enough information to understand the whole process! Their Service helped me take my real estate business to next level. Easy to search leads and easy to refund if the leads did not turn out well. The system works.
Thank you for the positive feedback and good vibes! We are happy that you are happy.
We look forward to our next transactions.
SetSchedule is hands down the best lead generation platform I've ever used. The platform is easy to use, highly customizable, and has helped me increase my sales and grow my business. The customer support team is also incredibly responsive and always available to help with any questions or issues that arise. I would highly recommend SetSchedule to any real estate professional looking to take their business to the next level.
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
Please don't get scammed by this company! Don't pick up the phone and listen to the lying voice on the other side. They sell you a "service" that is non existent and lie to you about having a refund period. Then rush you to sign and then you find out you were duped and there is no refund period and you just lost a lot of money. Unscrupulous company selling worthless services. How are they still operating? Look at other reviews and ratings!
Hi Mialma,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us.
Your concern has already been forwarded to our Audit team and is currently being reviewed, but for the meantime, may we kindly suggest that you give us a chance to prove that we really mean business.
SetSchedule aggregates leads from a variety of well-known sources, however, we do not make any guarantees or representations, as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
We would also love to recommend you to go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
We are looking into this issue and hope to resolve it promptly and accurately. One of our Agent Success Consultants has been notified to reach out to you.
I signed up on 12/18/2019, paid $2,046, and went through their onboarding conference on 12/23/2019. I got several "hot" leads per day, where buyers or sellers wanted to speak to a real estate agent. They were all bogus. The people that I contacted had no idea why I was calling and had no interest in buying or selling real estate. I was threatened by some of these "hot leads" with filing complaints with my broker, the BBB, and for violating the Do Not Call list. I filed a dispute with my credit card company today, 12/31/2019. Also, Setschedule has an automatic renewal clause in their contract. You will be stuck for another year if you do not notify them 30 days in advance! Be sure to file a complaint with the CA Dept. of Consumer Affairs.
FYI: SetSchedule will then respond to negative reviews like the dumb one below:-)
Tip for consumers:
Do not sign up. If you did, dispute the charge with your credit card company and file a complaint with the CA Consumer Affairs department: https://www.dca.ca.gov/consumers/complaints/consumer.shtml
Do it today!
Products used:
Premium Services for active real estate leads and IA marketing.
Jim, It looks like you are fairly new to SetSchedule. Welcome. As I am sure you have discussed with your dedicated agent success consultant, internet leads are a numbers game and a long play. Chat with your consultant to go over your area, leads taken, leads passed and the types of leads offered, like SmartMatch options or verified leads. Should you have questions about lead types, the platform or any SetSchedule policy or procedure, your consultant will be happy to address this with you directly. If you do not have your agent success consults’ information, you can reach us at 888-222-0011 or email us at support@setschedule.com.
Update 8 July 2021 - Just reporting that SetSchedule has won... Their tactics of ignoring clients, refusing to do anything, and the fact that their clients have to work, and can't spend a bunch of time trying to get this company to act responsibly have worked. I believe my year is up now, and have given up all hope of a refund. If you sign up for this complete waste, be prepared for the same.:-(
Update - 9 March 2021 - Received an email from Dhaman Gill, their Director of Business Development (dhaman. Gill@***. Com). Stating that I should continue to work leads, (funny, as I STILL don't have any to work) as they have a non-refund, and non-cancel agreement. Keep in mind, this has now been going on for about 7 months... Emailed him back, and cc'd the CEO (roy. Dekel@***. Com), and COO (udi. Dorner@***. Com). I don't expect they'll ever do the right thing, but hoping I can save some other hardworking real estate brokers and agents from dealing with this despicable company.
Tip for consumers:
Complete scam and waste of money. Once they get your money, they completely ignore all requests for cancellation, and flat out refuse to even consider refunding payment, even if they haven't provided a single thing that was paid for. I'm just assuming here, but as they keep saying that it may take up to a year to see ANY results, and you need to cancel automatic renewal 30 days out, that they're planning on charging you yet again for nothing, if you miss that deadline!
Products used:
Purchased supposed referral and lead opportunities. Didn't use any product, as they NEVER provided anything viable in the ENTIRE YEAR!
Hi Robert,
We are sorry that you had to reach out once again for this issue.
However, he Master Subscription Agreement states:
11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD
Our team have been continuously sending you emails and text messages inviting you to schedule a meeting with your Agent Success Consultant for them to address your concerns and help you with optimizing your subscription. Please do check our emails and schedule a meeting once you are ready to speak with us. You can also reach us out at 888-222-0011 or support@setschedule.com.
Please follow this link for Setscshedule Master Subscription Agreement which is linked to the invoice you signed. https://www.setschedule.com/msa/
I wish I would have read and believed some of the bad reviews here before wasting nearly $1,600 with them. After 6 weeks on the platform, I've received absolutely NOTHING. Not a single viable opportunity. Not a single valid referral. The information they provided for my local market was currently active, pending or just sold listings - and these were supposed to be potential sellers/listings! One star is actually about 5 too many for this complete scam of a company.
UPDATE - It's been nearly 3 months now without a single actionable lead. My consultant at the company did at least admit that they haven't been able to produce any leads, and that it didn't look like they were a good fit for my area. Unfortunately, they are still refusing to cancel and refund. Still submitting additional information to my credit card company for disputed charge.
UPDATE 7 Feb 2021 - After sending probably 20+ emails over the last 6+ months asking for a refund and for account to be cancelled, I still have yet to receive even a single response or acknowledgement of any email. Filed complaint with BBB, and that is still ongoing, but I don't expect anything to come of it. Hoping maybe somebody will see what a scam this company is on BBB site if they don't see it here. Credit card company (Citibank) ruled my dispute in favor of SetSchedule because, according to Citibank, they never emailed me, so I didn't have anything in writing to support my dispute! That's another story, but another company lost my business there - Bye Citibank! Plenty of other credit card issuing banks out there.
I have always had good experience. If there are any technical problems the company takes care of it right away. Very good exeperience with setscheudle. Overall it's good for us, as we don't have to worry about anything.
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
This should be ZERO STARS! Tried this service and called to cancel two months later. We were given the run around over and over and got a verbal cancellation without any refund. One year later, no contact at all from SCAMSchedule and they billed our credit card. Trying to get charges reversed now and they are fighting it saying that we agreed to auto renew. This is total scam stay far away from this one if you are a Realtor!
Tip for consumers:
DO NOT sign up with this operation!!
Products used:
None
Hi, Bret.
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
We are unable to locate your account using your review name, Bret G. Please contact your dedicated agent success consultant. If you do not know who your agent success consultant is, please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department. We hope to find a solution that makes you smile.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
We look forward to hearing from you and earning you back your business.
With the quality of the leads... have been much better since using real estate leads generator... The leads that didn't pan out... some of the leads needs to be nurtured... until they are ready... I think they should cut the referral fee by 5%... Almost better experience.
Tip for consumers:
Very comfortable to use.
Products used:
Mobile app
Thanks very much for your balanced and fair review. We’re glad you felt you are satisfied with our services. It's something we've worked hard on and we're pleased our efforts resonated with you.
I made the mistake of coming to look at the reviews AFTER signing up. Note to self, never do that again. I have not utilized any of the leads yet & just wanted to cancel. No point in learning the system if I can tell by the reviews that there are so many issues. I was told that I will not be able to get a refund (even though I've paid for basically nothing at this point) & that my contract auto renews. DO NOT USE THIS COMPANY! They will ghost you as soon as you want to cancel. Zero assistance. I've reached out to David Nguyen several times about this with no response. He was very responsive when he was trying to sell me on it, but now is no where to be found, even though I see the read receipts on my emails. JUST DON'T DO IT!
Hi Sarah,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We checked our system and we have a lot of premium members with the same name as Sarah W. We want to avoid associating your review to the wrong account. Please connect with us so we can get additional details and check your account further to address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Ugh. Waste of time. Get a text from a lady who said they would pay 20% referral to send me buyers, nope... they want ME to pay. I told her on text that I'm not doing anything that costs a monthly fee... she still sets me up with a meeting and I told that guy that I wasn't interested in paying up front costs... he basically hung up on me after saying we aren't a good fit. SO GLAD I didn't pay them anything, and I feel bad for those who do. WASTE OF TIME dealing with all these scammy call services who hide their true intentions on the front end.
They got mad at me when I complained that I wasn't getting any leads. So then they started giving me a bunch of rental leads. And I called them again and they said well it's just really slow right now. I just got an email from them wanting me to sign up. They don't even know that I'm already signed. Do not go with them.
Hi Lexi,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
We transferred your concern to your Agent Success Consultant and they should reach out to you as soon as possible. We hope to find a solution that makes you smile!
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I purchased a single lead to try how effective they might be. I purchased the lead the night before last on September 5th. I sent an email to the potential buyer yesterday on the 6th, and spoke with her today, September 7th. Not only did she not know who I was, after a brief introduction, she told me she had already purchased a new home last JANUARY! Why is this a lead? Why would anyone pay money for this garbage? Site is a sham and waste of time and money.
Products used:
Service
I absolutely love this setscheudle software, it is so easy to use. Customers can schedule any appointment online and I can have it assigned to the technician of my choice automatically depending on the choice. Customers can cancel, and reschedule there appointments and leads all through a link that is sent to them via text and email! Doesn't get better than that, I don't even have a receptionist anymore.
Thank you for your review! We are really glad that you like our product. Your support and voice are very important to us.
This company tells you that they get you leads from realtor.com and Homes.com but all you get is leads from facebook.com They don't know how to do business and I will never go with them again. Just a heads up if you end up working with Alexis Stys as your account manager you have wasted time and money because when she says that she will do something she won't.
Hi, Brenton.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I have talked with people at SetSchedule time and time again about the aging leads, most of whom I find have already purchased months ago or have absolutely no interest in purchasing or selling a home. I have no idea where they are digging these up, but I'm extremely dissatisfied. Additionally, I have talked with customer service about the very limited use of the website. There is really no efficient way to track anything. You have to go into each lead one at a time to see what notes you have, and there is no way to sort by anything. Finally, I have become frustrated and told SetSchedule to cancel my Auto Renewal, which will occur in October 2020. They have literally TURNED OFF all leads on my Dashboard, essentially cutting me off a month ago when I told them I will not renew. This is criminal, and I now plan to figure out how I can take legal action.
Hi Sandra,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. We'll make sure to coordinate with the team to investigate and will get back to you with an update.
SetSchedule aggregates leads from a variety of lead sources. Please click on below link to learn more about SetSchedule's vendors.
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
For bad leads, you can always get a refund or a replacement for that opportunity through the app. To do that, just click on the support icon located at the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process. https://www.setschedule.com/profblog/how-to-get-a-refund/
Here are also links on how to sort and filter leads in the My Opportunities page in case they may be helpful:
https://support.setschedule.com/support/solutions/articles/33000239989-how-to-filter-my-opportunities-
https://support.setschedule.com/support/solutions/articles/33000239943-how-to-sort-my-opportunities-
Please feel free to reach out to your dedicated agent success consultant or email us at support@setschedule.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
This Setschedule system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
These guys won't stop calling and texting me as much as I ask them to stop. Total scam. I signed up and they still harass me. Leads are not 20% referral fee like they say. They upcharge and try and say the good leads cost more. Total BS. You've been warned!
We are sorry that you feel you had a less than 5-star experience, Alex. Please contact us at support@setschedule.com or 888-222-0011. We would love to talk more about your experience.
You can also access the SetSchedule Help Center for any questions that you have about the app. Below is the link to assist you with [adjusting notification, refund, etc].
https://support.setschedule.com/support/home
My personal positive experience was with the team license and the ability to delegate to 15 agents in my office. I'm able to move around leads and assigned specific amount of allotment to my group. This is absolutely the most economical and user-friendly approach to growing the business of real estate.
Thank you for your review :) We always strive to keep our clients happy!
Gain trust and grow your business with customer reviews.
Hi Marianna,
SetSchedule is a lead aggregation tool which gathers leads from different sources and lays them out to real estate agents within the radius of their centerpoint of choice. Our app allows real estate agents to search, find, pick and connect with homeowners and home buyers through an agnostic on-demand marketplace.
Help Center
https://support.setschedule.com/support/home