Sheplers

I'm always giving them a one because I am forced too should be a negative one! I am Very skeptical about ordering online because it never fits properly so I gave it a shot and I contacted customer service first. The jeans I was looking at were $179 and I wanted three different pair. I asked the girl what the waist size and inseam was because on their website it doesn't show that. Shows the waist size but no inseam length. She told me that they are all 34 inch inseam and that most had to be hemmed which was fine with me. I told her if they were not the correct inseam length and I would have to return them because I normally wear long length. She assured me that it would be accurate and if I had any problems they would give me a complete and full refund. I received the jeans and of course they were 29-30 and were completely wrong. I was furious and I contacted customer service and immediately. She told me to go ahead and return them and they would issue a full refund. Finally after having to call twice and ask about my refund they put it back in which was a month and a half later and they shorted me $10. Avoid this company like the plague they are crooked and very misleading! I do appreciate being lied to not once but several times over.

The customer service for this company is awful. I ordered a pair of Ariat work boots over a month ago for my husband's Christmas present. After three weeks of no communication, I called only to find out that the shoes had been backordered and more would be available on December 18th. Once the 18th had passed and I STILL received no communication, I called AGAIN to inquire about the order. This time, the customer service rep told me that the item had been discontinued and that I would not be receiving the boots at all. This is completely unacceptable. If I had known this earlier, I could have ordered from a different company, but no. An entire month went by and I suspect a longer amount of time would have gone by if I did not contact them. The site itself does not reflect if items are backordered or discontinued. No one emails to inform you of any change in the order status. This is a sorry excuse for a company, and I sincerely hope they go out of business soon. Please do not order from this company unless you have time to waste.

Scammers! They send off-color items and they can't be that lazy to take different photos! They want you to buy and then put gazillion conditions when you ask to return!

The online/phone order personal in the gift card department is not reliable! And the customer service department sucks! I placed my order over the phone with a woman in the gift card dept, was never emailed an order conformation (still haven't received one) and found out that the order wasn't even entered in there system correctly after waiting 7 days for a conformation! It took 3 months for my order to ship, after being told the boots were back ordered for 4 more weeks after calling customer service 3 times (I was told this 3 different times), no-one contacted me to let me know they were back ordered! And after waiting weeks to hear about my order, I sent numerous emails and phones calls to figure out why I was getting charged almost 4 times original amount quoted to me; this amount showed up in my bank account and was only taken off after I called about. I tried several times to cancel my order, but these attempts were ignored and in the end they shipped the product after it was canceled.

I got a pair from here, First time buying from these guys and they were everything i was expectin and they felt good and fit good. Would For sure buy from these guys again.

I had ordered a pair of boots ($160.59) btw and I got 2 day shipping! I was really happy to get them, I opened them up and they had a huge tare in the toe area. So my mom called and talk to a girl named PARIS and she had told my mom she was gonna over night me and another pair on MONDAY well it's Wednesday and I still got nothing. So I've called 3 times including talking to somewhat of a "supervisor" which in my opinion she shouldn't have that job if she's gonna hang up on customers and have an attitude because I waited DAYS for a phone call for my 160$ BOOTS to come in. Whoever she is needs to take some customer service classes and a manners class because that girl had an attitude and she was rude and not to mention she HUNG UP ON ME TWICE. RUDE.
Waiting to speak to a manager currently.
ORDER SOMEWHERE ELSE. RUDEST PERSON IVE EVER DELT WITH.

I placed an order on November 26,2017. I got a confirmation of the order stating I would receive an order number in 30 minutes. I got that and only one of the two things I ordered was shown. I tried to call- busy. I called repeatedly- no answer... for days. I tried to email. You have to fill out an email form on their website and then click 'submit.' Nothing happens. I FINALLY got an email on Dec 14 stating the hat I ordered was backordered. I tried again to call to see what was happening with the vest I ordered. This time I was put on hold- for 29 minutes! Then an automated message comes on stating that I am to leave my number for a call back within the next 4 hours. That of course NEVER HAPPENED. I tried emailing at least a dozen times- their email form DOESN"T WORK. I got another email on December 22 saying they were sorry for my delayed order (hat only) and offered me 10% off to place another order. ARE THEY JOKING? There is no way to contact this company. No email address and only the one number that leads to nothing. I would have liked to have canceled the order, but never reached them. I finally got the hat yesterday, January 24,2018! TWO MONTHS after I ordered. Never saw the vest that was one of my son's main gifts. What a horrible company.

When I called the company- to tell them I wanted to return a vest I purchased for
My husband, because it was too big- the woman i spoke to sent me a "return label"
After waiting for over 6 weeks, and not getting the vest back, I am not on the phone
Asking it's whereabouts.

The woman I am talking to now- told me they have kept the vest- refunded my money- MINUS $10.00 fee for the label.
She said that as of the "14th" they were no longer returning items and just refunding the money- MINUS a $10.00 label fee.

I asked her: "WHY didn't the woman I spoke to tell me this, as I probably would have opted to just keep the larger vest- rather than have this whole transaction actually cost me "$10.00 for nothing"? Her reply was:
Not all of our employees know this.

I then told her that what her company was doing was stealing from people.
While I was talking to her, I was searching for any other complaints that may have been made from this company (Probably should have done this BEFORE I even ordered in the first place). But i told her, she should tell her company to go to "sitejabber" and read all the negative comments about them- they really need to clean up their reputation and business practices as they won't last much longer with this type of reputation.

She eventually agreed to make the transaction.
SO- if you just put your foot down- which you shouldn't really have to do-
You can get what you paid for- eventually.

I ORDERED A COWBOY HAT AND THEY PROMISED IT IN 5 WORKING DAYS I HAD TO CALL TO GET A TRACKING # AND WHEN I ENTERED IT THEY DIDNT EVEN SEND IT OUT 2 DAYS THT NIGHT WHICH MEANS 3 DAYS AND NOW IT IS GOING TO BE 4 DAYS AFTER CHRISTMAS INSTEAD OF 2 DAYS BEFORE SO I CALLED THEM AND ASKED FOR A MANAGER AND THEY HUNG UP ON ME AND WHEN I CALLED BACK THEY PUT ME ON HOLD TILL I GAVE UP 20 MIN. LATER

DO NOT ORDER FROM THIS RIP OFF COMPANY!
I ordered the shoes on December 3 and never received them.
$127.92 and they have the nerve to give me $12.80 back!

Sent boots with scratches. Dec 28 sent back. Still on Jan 21 no refund! They say there but not processed? Ridiculous

Ordered boots for a Christmas present on 11/27/17 Been trying for two days to contact - says - processing and LINE BUSY! Ridiculous in this day and age of automation. DO NOT BUY FROM THIS SITE.

I ordered a ton of items from sheplers excited to receive them. They came in the mail late, in three separate packages, one missing an item. I emailed about the missing item and it is like they don't speak English... completely mis read my email and responded with a whole different answer talking about how the missing item was in a different package. Not true. The item was missing completely. I explained that and they said they would file a missing item report. I said no, just send me the item! They didnt respond. Horrible horrible customer service.

Another item that was in a package was the complete wrong size. It said Medium on the package, but was an XL. Another item didnt fit but I wanted to exchange it. So I sent in the 2 items, one as an exchange, one as a return. I decided, "Screw Shelplers" and want to change the exchange item to a return item so I don't have to deal with their customer service. So I call to do that, and the lady has no idea what I am talking about. I had to ask if I had to give her my order number or how we can change that. She was just silent on the end of the phone when I explained what I wanted. SILENT. Then she forgot what I asked and said later after I gave her my order number "Wait, what do you want?"

I am absolutely appalled by Shepler's. TERRIBLE service, horrible all over.

Order a pair of boots and now has been 3 weeks and no email I called back 5 times and told them I want my money back they return the boots and no money so if I was u I would not order from them

Package was broken open, boots were not. Perfect fit, seconcd pair I've owned. Ride in Oakdale, CA, Cowboy territory. USAF disabled Vet. These keep me on my feet. THX.

I had ordered a 4x jacket on October 24th, my order never shipped after a week of waiting for a shipping confirmation so I called the customer service number to see what was going on & why it wasn't being shipped. The woman told me that she would check with the warehouse as to why the jacket wasn't being shipped. She had told me that "it looks like a 3x will be shipped" well why would they ship a wrong size which would make me, the customer go through the whole return process and sipping back to them to get the right size? So she said okay well someone will call you within 3 days to let you know it's shipped so I said okay, fine. After 3 days which was 3 business days, I heard nothing. So I called again on November 1st to request a refund. The woman said I'd get the refunded money 3-5 business days which it's been a whole week & I still haven't received the refund money. I need to purchase this jacket elsewhere and have it in by November 23rd which will most likely take a whole week to arrive & it's just ridiculous.

CRAP Customer Service...
WHY does a company say contact Customer Service IF the LAST thing they want to do, is give you, the customer, service?
You are left with the feeling that all they want to do is answer the phone, tell you want they can't do and get onto the next call asap.
They have NO intention of listening, doing what they can to help and/or to retain you as a customer.
I bought a pair of boots at 5pm, during the evening I decided to buy another pair BECAUSE I saw that if I did they would charge a flat fee of $35 for the two pairs as opposed to the $41 I had just paid for the one pair.
SO, next morning I call to ask them to add another pair to the order. (more business etc, you'd think they would be happy)
She tells me my order is planned to ship that day, I said stop it, I'll wait another day or so to get the two blah, blah.
Nope she says, they can't. Not can't, the truth is - WON'T, it would have taken too much hassle to stop it, add another pair and and and.
So instead she told me what she couldn't do and lost a customer forever...
Stupid, stupid, stupid.
You have seen the last of my money and it's not as if I wasn't already a repeat customer... No more

I bought a belt for my husband on December 3,2016, I did NOT receive ANY kind of notification of my purchase, processing, shipping. After waiting till the 15th of December, and still not receiving any notifications, I thought my order had not processed for some reason, so purchased the same belt through eBay. A few days later I received the belt from eBay, then a few days later FINALLY received the belt from Shepler's. I had to jump through a bunch of hoops on the Shepler site, in order to print a return shipping label. Finally get the label printed, and the box ready, I had it ready for pick up today, only to find it back in my mail box with a note that additional shipping has to be paid in order to return it. Between the original shipping and the additional shipping total shipping will be around $15, that's $15 dollars less for my family for food or gas. And it's obvious by their lack of response to any of these bad reviews that they don't give a damn about their customers! I will NEVER buy from Shepler's again!

The company don't care about costumes. I paid extra to get my order fast. Just waist of money. I don't recommend this website.

Ordered 1 st pair of boots 12/4/2019 after the first week I didn't receive emails confirmation and the money was not taken out of my account. I Made a second order 12/12/2019 and the following day I checked my bank account and the money from the first order was taken. I called "ol shep" 12/13/2019 and asked to cancel my second order. The woman said yes that it would not be a problem. On 12/13/2019 I called again and they said the order was cancelled. On 12/15/2019 I checked my bank account and the money was on hold in my account. I called them back the 15th and explained that the other 2 times I called that they said my order was cancelled, she said that they shouldn't have said that. She proceeded to ask me for my banks fax number so she could stop the hold on my money. 2 days later they took the money back out of my account and said the boots were shipped. I called them back on 12/20/2019 and gave them a peice of my mind. She said she could give me a free return label WTF? I sent the boots back and the tracking says they received them 12/30/2019. I called back 1/3/2020 and she said that they haven't been checked in yet and I won't receive my refund for 5 to 10 business days...
WARNING Don't do business with Sheplers... I had to give one star to be able to submit my review, but they didn't deserve it.

They sold me boots that were discontinued, they didn't have them on the first place and it took me a month and several calls to find this out.

I ordered some black crackled boots for my wife as a Christmas gift, they arrived on time and looked like good quality, I wish I would of read upon the reviews before ordering. Not even a week later with 2 wears and the material started coming off from the front, I called customer service letting them know everything and wanting to do an exchange for a brand i was familiar with, the customer service person said they can do the exchange and charge me for the difference so I was emailed a return label. I've been calling weekly, when I called today to check the status of my returned they told me the same boots are being sent back to me bc they are wear & tear and there's nothing they can do about it, wtf! It's been a month and NOW ur telling me I can't get an exchange or my money back, I waisted a hundred and something on these boots that are really worth probably $30, it's a rip off, poor quality, I've bought my wife cowgirl boots from Off Broadway that she has had for 2-3yrs and they still look like new, has wore them idk how many times and the material is still in tac. Do not buy from here, it's a rip off, waist of money, poor quality, they don't go by their original word

Your return policy sucks- high shipping in the first place and then even more and you call it "small" for a return. No more business from me.