Sheplers

My wife ordered a pair of Dingo boots. They came quickly but not in a Dingo's box and the soles and heels were scuffed a little. I started the return and found that they want to charge a $10 "Handling Fee" for us to return used goods! Fortunately, my wife says it's not bad enough to lose $10 on, but we will NEVER buy from these scumbags again!

They offer an item, but really its not in stock. I did not find this out until I phoned several days after placing my on line order. Also its hard to get through to speak with customer service. I was put on hold with some stupid folksy cowboy recorded message. After being told that the belt I ordered was in stock and being shipped after a three week wait, I'm unclear if its being sent DHL or usps! Do not buy anything from this company.

No customer service as indicated. Phone calls are never picked up or returned; Emails are not acknowledged. I'm waiting and waiting for a refund to process. It's frustrating and time consuming dealing with Sheplers.

Ordered boots and had a confirmation only to receive a email a week later saying my order had been cancelled. When I contacted them they said the vendor was out of stock. They are taking orders without knowing if the product is even available.

I purchased a vest of 6/16/2015 for a wedding mid September. I have received multiple updates pushing the order back 2 weeks at a time. I contacted the company 4 times and they would not even give me $ back for the inconvenience and then told me that the back order date could even be pushed out more because they have no idea if the items are truly even in stock. How is this possible?! Today, I now received any additional email that said that the vest won't even be ready for the wedding. THIS HAS BEEN 3.5 months of waiting. Worst company and customer service ever.

Bought a pair of jeans, had to return since they were too big. They gave me a return label so I used it to drop it off. Post office lost the package and I understand it's not their fault, but customer service is pretty much non existent and uncaring. Should have gone to Boot Barn!

I placed an order on a supposedly available item that would ship right away. Three weeks have gone by and the item is still missing in action... It seems there is this Sheplers person (a one man band) managing this scam website, taking orders and then reordering from real stores, making us customers pay the real price of waiting so much. Then there is the return policy that you have to wait and receive the item to send it back and get the refund. Stay away! For sure!

According to customer service I failed to see the website has a restocking fee of 10.00 for returns. Absolutely ridiculous Ill never purchase from them again. Customer service was not friendly at all.

Even though they say it's two day shipping they don't put it accountable the warehouse when they choose to ship it I'm highly disappointed with this company. First package was supposedly delivered and it never showed up so when I put a complaining they were supposed to send another one out that hasn't even been shipped from the warehouse they really screwed me over for Christmas and I will not continue to do business with them.

I have been ordering things from Sheplers for about three years now. I am on my fourth pair of boots, and every single one I've ordered was very high quality. I recently talked to customer service, and their staff is the best I've ever had to deal with. They are fantastic, and I will continue to buy things from them.

I placed an order 19 days ago and noticed on website that order had not been shipped yet. Customer Service rep told me orders are not shipped until 18 business days after order is placed. That means up to 30 days to receive item in the mail. Way too long. Went to Zappos and found nicer item for only $3 more and NO WAIT time! Would not recommend ordering from Sheplers.

Ordered two pairs of matching boots for my daughter's wedding. Once they arrived they did not match so I contacted CS and explained it to them. They were pleasant and sent me a return label and promised to find matching boots or contact me if they could not. Ten days later, was sent one pair and reimbursed for the other with no call explaining what they were doing to fix the problem. Called them, was told yes they have boots that match but now I have to repurchase the other pair when in fact they had not credited my account yet. Was told several times, just buy them they will match. So, again purchased the boot. Days later, two pairs of boots that again slightly off in color which I"m sure is normal but the stitching color was different on them. Called CS yet AGAIN, given the sorry, we can send you a label so you can return them yet again speech. So now, daughter's wedding is coming up, NO BOOTS and not happy with the whole situation since this has been going on for over a month.

I ordered a birthday present for my great niece at the end of October and it is 11/16 and still no package. They say they ship in three days on their site. These people are thieves and I had to get another present so I would have one for her.

Ordered in 29 november, all was allegedly in stock. December 10 no confirmation of shipping... called customer service and was told it was packaged for shipping and could not be cancelled. Two business days later it is still being processed and it has not shipped. Told them they better pull it because I am not paying for it. Again told it was too late. 40 years of history over. Better hire you some older employees that still believe in integrity. Btw, don't run my card already stopped it.

No email or confirmation and busy signal when trying to find out what is going on. Never had an order history in my account but finally after ordering a different pair and receiving them 2 days later with a different company did they show up. Keeping them only because I don't want to deal with them on trying to get a refund.

I bought one pair of boots- fine. Second pair was awful. No response. No email response. On the phone for 45 minutes on hold- no answer. Complete lack of respect for the repeat customer. Forced to make a fraud claim through Amex - since they won't even acknowledge their own order number for a return. Use Allens. Or anyone else.

Purchased a leather vest from this company. Returned the vest due to wrong size. Called customer service regarding delay in refund. I was told that it takes ten days for them to receive the returned product and an additional four to five weeks before I would receive my refund. Interesting way to use other peoples money.

After one week still no shipping date.
According to website items should ship in 2 business days
After 5 business days still no shipping date available and nobody
Cares. Staff is rude and not motivated.
They just lying to you and tell you "It will shipped tomorrow"
When there have you money
It is your problem to get the item.
Don't buy here, there are many good stores out there who value there
Customer and tried them with respect.

I wish I had read reviews on this company first. I ordered a pair of boots to receive an email saying they're on back order until May! I am in the process of receiving a refund and have my bank involved. Never have I come across a company who takes money when the goods are not available! Probably because its illegal. Also reading about the quality of the product on these reviews has annoyed me also

I ordered 2 shirts December 4 and only one has come. The other was shipped from Texas, went to St. Louis, then instead of going to Illinois, went back out to Kansas on December 23. Will no longer order from Sheplers.

12 days now for my orders with multiple emails and now the phone number does not even work. This is beyond unprofessional! I will never place another order with Sheplers and I hope that you do not get burned as well.

I was delighted to find a pair of lined jeans online... but the delight faded quickly when faced with the shady sales practices of sheplers.
Within two minutes of making the online order I received an email
Confirming my order. I found that I would be paying the price plus $35.00 shipping as a didn't know I was ordering from outside of Canada where I live. Within two minutes I called the customer service line and was told that there are no refunds on sales goods and " the order was already shipped. So I was stuck with the price in USD, the duty for importing them in USD ($25) and $35.00 USD shipping... this much I cannot afford and will be paying off for months to come on my credit card out of my old age pension. Shame on you Cindy for lying to me just to stop me from cancelling a sale. You are preying on a poor old man who will miss a meal or two over this. Sheplers will never again get my business.

Ordered a $57 pair of pants and received a shirt instead. At least they provided a shipping label for return. That was 14 days ago, and when I called today to check on the status they informed me that it was still in transit! What? I asked for a tracking number, but was told only they could use the order number to track the return. My only way was to call back and a representative could give me the status. I am beginning to wonder just how much more of a fight it will be to actually get a refund for an order they screwed up. You have been warned... stay away from this company!