Sheplers

I have ordered a sizable amount of stuff lately. Long shipping times, frequently just cancel your order, dont respond at all to messages and expensive returns. Just Oerter from somewhere else and save the stress and disappointment.

Ordered a $228 leather vest for my wedding and there was delay after delay and just today on May 24th, I get an email saying the order was cancelled b/c they don't have it. I NEVER write bad reviews. This company is horrible. Will never buy from them ever again. A shame b/c I'm heavy spender too.

Unfortunately you have to give a 1 star minimum.
Ordered jacket with garentee delivery before Christmas. Well tracking shows after Christmas delivery. I called, no answer. I emailed 3 days now no reply. I've called multiple times and the phone obviously is not even working. How are you even in business? I wish I'd read the the reviews on your miserable company before my purchase. Shame on me once, never again.
Tim W

I ordered a jacket and found it to be to large. I returned the jacket requesting a smaller size in accordance with their return policy. It's been several weeks and despite 3 phone calls and 1 email they can't provide a current status of the jacket exchange. I've talked to three different customer service representatives who had no clue as to the status but all three told me I would probably hear from them next Tuesday. That was three consecutive Tusdays ago. I hope someday to get the jacket and will never purchase another product from Sheplers. They need to send a Sheplers executive to LL Bean for training on how to deal with customer returns.

Its now been 12 days since I placed my order with this company. I guess it must be held up at customs or Its being delivered by pony express. I almost forgot that I even placed an order. Hell Ive could driven to Wichita three times by now and picked it up myself. I will never order from this place again. Anyone that has left a positive review of this company must either work there or know someone that does. DO NOT waste your time with them. Their prices may be reasonable, but youll wait forever to get your merchandise. Im normally not a person that writes reviews but, 12 days and counting is ridiculous.

Ordered a ball cap on Dec 17th figuring to get it by Christmas for my wife. Site advertised shipping in two days, but you had to click on The link to read it had to be over a $100 order. It's now Dec 30th and haven't received anything. I've emailed Customer service with no response. I would NOT buy from this company. I'll update everyone on the condition of the product once I receive it. Wish I would have read all the other reviews before I bought from them. What a joke.

Worst online shoping experience I've ever had boots arrived a week after Christmas one of three missing. The invoice said it was there and it was not. I called customer service twice each time being promised a call back which never came. Finally got a refund. Went somewhere else and bought a pair of boots. My three nephews got there Christmas on New Year's Eve, only because I gave up on sheplers. I will never do business with them again.

Charged my card and said it didn't go through. Customer service tried to get me to place another order and said it would be 3-5 days to get my money back. What kind of scam is this? There is probably a reason they got out of the store front business!

I am in Australia
Converted site to Australian dollars bill was 190.94
They charged me 272.80 for 4 shirts and two caps thought this was meant to be a fair go site bloody $#*! site if you ask me customer service bloke told me to go check with my bank why they charged me so much for very poor service

Great service. I ordered a beautiful pair of Dan Post boots and got them within in a week. The only complaint that I have is that I didn't receive an email saying that they shipped. But other than that absolutely tremendous service! Highly recommended.

Ordered a cowboy hat exactly what I ordered came in a week and a half the only reason I didn't give them 5 stars is tracking your order with them sucks. However I will definitely be ordering more stuff from them beautiful hat thank you to Sheplers

Dont buy anything from these clowns ever. They will promise anything for a sale and then make no effort to keep their promise. Their website is like quicksand and if you can get free of it, good luck getting your product. I paid for next day air only to have it promised to arrive 4 days later. Customer service is lazy, stupid and incompetent. I'd buy a shirt from Walmart before I'd ever spend a dime with these thieving cocksuckers again.

Sheplers is a scam. They promise free shipping until you check out. Even when you pay for shipping it takes 3 weeks! Snail mail. Customer Service is useless. They have an attitude and are bothered that you dared to contact them! The on line prices are different then the stated prices. They make them up as they go. The discounts they claim are so confusing you never actually receive them. Quality is very inconsistent and one would think for the prices they charge the quality would be perfect. Again, STAY AWAY!

I ordered boots from this website for work a week ago. Two days later I received an email stating that the boots were on "back order," but the email stated they would ship the same day I received the email. GREAT, right?! Nope. Called the customer service line for some clarification and the woman told me the email was in fact correct and I should receive tracking information that day. NOPE. That was last week... 5 days later, still no tracking information. Where are my boots?!

I am cancelling my order today. I should have read reviews on this site prior to order. Seems others have shared similar experiences. It is like my dad used to say, "You can't polish a turd." Shepler's, you are a turd.

I ordered three items, two pairs of boots and a leather jacket. All three items had shortcomings. One boot shaft was shorter than the other, one toe shape was slightly different than the other, and the jacket size medium appears to be a large. I made three calls to initiate an exchange, each call I was told something different, but finally it came down to the following, as a Canadian customer I would be on the hook for all the shipping back and forth plus would have to pay duty twice. For the jacket alone an exchange would add an extra $150 to a $275 purchase. If I ask for a refund ditto. I suspect Shepler buys wholesale rejects or faulty stock in order to sell competitively. I learned my lesson and will spend my on line dollar from now on at Amazon. My experience with them is quick service, decent products, rapid shipping, no double duties, easy no cost returns and refunds.

I ordered an XL western shirt from Sheplers on-line. A $29.00 shirt ended up costing me $42.00 (with S&H and tax added). That should have been enough to warn me. The shirt came and was so small I couldn't even move my arms in it. To return the shirt I only received a $29.00 credit once they took off all their "return costs". Plus, it took 4 weeks for the return to be received and processed by Sheplers.
NEVER AGAIN. P.s. I ordered the same shirt in XXL on Amazon Prime. Total cost to me was $29.00 + NV tax.and it was Beautiful..

The single worst online buying experience I've ever had. Tried to exchange for a new size. Haha. I won't get into details, but after over a month, I gave up and ordered from BootBarn. I did get my refund (minus shipping) but I didn't want a refund. I honestly don't know how this company is in business. Definitely not up to par with today's shipping and customer service expectations.

I placed an order 9 days ago and it hasn't even shipped! In this day of quick shipping and excellent care, Shepler's is lacking. Who would think it takes 9 days to even leave their warehouse? The order is a birthday gift which although order two weeks before the big day, will not certainly be late. I wish I had read these reviews before placing my order. Very upset with myself for ordering with this company.

Oops i did it again... a few years ago i stopped ordering from sheplers, but i forgot why, now i remember why. I placed an order on the 9th, i called customer services today 02-13 because the money was already taken out of my checking account, but the merchandise still not shipped yet, no apologies or nothing, same BS from Sheplers again and I won't be making this mistake again.

What horse crap!. Sent to my old address even though I changed address on line. Account reverted back to old address and wouldn't let me change again. People who received the package immediately sent it back.

Sheplers then gave me a $51 dollar refund on an order that cost me $84. So I guess they get a quick profit for being incompetent.

Report this company to the authorities... I am £200 dollars out of pocket and don't expect to receive my goods as they do not answer email or calls.

I had to return the boots that I ordered as they were not leather (website claimed they were) and the label said they were sent from China.

These people need to be put in jail

This is one of the worst online shopping experiences I've had dealing with Sheplers. First I send the boots I bought for my husband for Christmas back for an exchange, which the company received on January 6,2016, and the boots were still available online. I now get this email about them backordered until February 15? Seriously! I have spent too much time calling this company and getting nowhere because the customer service associates lied to me about the progress of the return and exchange. One woman telling me last week that the boots would be shipped out Friday last week, and April telling me yesterday that this an automated email and the date for shipping was incorrect. Now I ordered the boots off of Sierra Trading Post and had to pay $20 more for shipping and tax. I just got screwed with this whole purchase. I will never purchase from this company again. Thanks but no thanks, I'll spend my money elsewhere.

... I bought jeans from Sheplers twice over the years and never had a problem. I recently purchased a pair of jeans the same size I bought before (I'm still wearing them), and they were HUGE! Way too big. So I decided to exchange them, this is where things turn disastrous. The user interface on the returns page is a joke. I tried to exchange them but the radio button for exchange would not work. After a phone call I was informed that I couldn't exchange them because I paid through PayPal. What the heck has that got to do with the price of tea in China? They said there would not be a $10.00 charge for the return shipping. That was simply a lie in the making. My original cost was $43.40. My refund to PayPal was $24.97, fool me once. I bought the jeans from Amazon for $27.00 (Same jeans, same label), plus tax, free shipping. Never again will I purchase anything from Sheplers. I cannot recommend this company to anyone, use Amazon for best price and honest customer relations/service...