Sheplers

PLEASE READ THIS! I have done business with Sheplers for years, I lived in the Denver Tech center near the store, great store great service. I moved to SC and 2 time I have purchased on line. Nothing I have order has been on time or the correct product. The first time I though it won't happen again, guess what second time worse than first. I order boot for Christmas Dec 3 for my Daughter had a tracking number and everything, it was a lie, Jan 3 got an email saying the boots were back ordered would go out Jan 14, guess what still no word. Purchased a coat, guess what wrong company wrong size. Sent it back got 4 emails they got it called they have no idea what has happened. Their excuse was the call center and the warehouse are not one, I said really and you have no computers to look anything up, they hung up.

If I could rate this a 0 I would. I ordered a belt off sheplers online & there was an instant withdraw from my account of the $106 on march 27. On April 7th, there was another withdrawal from sheplers for $107. I called twice to speak to someone about it & I got told that the $106 was never actually withdrawn. According to my bank, it sure as hell was. They refuse to refund it, & now I have to get my bank involved. Worst customer service I've experienced, and ontop of that they've basically stolen and pocketed.

I ordered my stuff on Saturday 21Oct17, which I understand is not that long ago. It stated that after 3 business days, all clothes would ship. I called customer service yesterday, and she said that all of my clothes have been received by the vendor, and that they should ship "soon." She could not make any guarantee on the phone that they would ship anytime this week. I ordered these clothes because I am going to Nashville on 01Nov17. $110 later and I will not be going on my trip with anything that I have ordered. My order online still says "being processed" and all that customer service had to say on the phone was "i'm sorry." I will never order from them again.

I ordered a hat. They did say it would take 5 days to ship. After a little over 2 weeks the hat still had not shipped and I had heard nothing from them. I then called them 3 times. They lied to me twice. The 3rd time they said they had no idea when it would ship because they did not have it and it had to be made. I don't think they actually stock anything. Wish I had checked the reviews before I ordered from them... there are piles of bad reviews online for them. I told them to cancel the order. Anybodys guess if I will actually get my money back. Never again!

I ordered a pair of $400 boots for my husband the being of December for a Christmas present. The week before Christmas I contacted them to find out the status of my boots. I was informed that they were on back order till April. So I told them to cancel the order. I was told they could not. They said they would put in a request and someone would let me know if I could cancel. I called 3 times over the next month to find out the status. Each time I requested someone call me to discuss the cancellation of my order. Each time I was told someone would contact me. Finally the end of January I received an email stating the boots were no longer available. So no emails saying I wouldn't get it for Christmas, no returning of my calls and no cancellation of my order. So only when the boots were no longer available did I get an email. What a horrible company. Say away!

Wish I could give it a 0/5. Was not impressed with this company at all. I ordered a Carhartt jacket for my pup, went by their sizing chart and recommendations and THREE MONTHS LATER when it wasn't even cold enough for him to wear it anymore, it didn't fit! I understand not all dogs are cookie cutter, but to have your sizing charts off by entire sizes is ridiculous. It got put on back order 3 times before finally receiving it. They also charge a restock fee even if you're exchanging it. I put in my return as an exchange for the smaller size and decided to give them another shot... it's been almost a year since the initial order and I have nothing. They never sent the exchange! The only positive thing about this experience was that they didn't charge me for the second coat. And now they spam my e-mail a million times a day. DO NOT PURCHASE FROM HERE. Their customer service is non-existent and you'll wait months-a year for your products. Will NOT be back.

I purchased a Panhandle western shirt from Sheplers and put it in the washer with other clothes and the dye in the shirt made all other clothes orange. Dont purchase any Panhandle slim products. Very unhappy, especially the wife

Please order a year in advance if you want your boots on time. I ordered the boots in composite toe by accident. I called within hours after placing the order to change it and that was fine. It took 3 weeks to get them and then a day before I got them, I got an email saying that they couldn't stop the shipment to change the order. I then had to pay $30 to return the 2 separate orders for the boots that I needed. I had to exchange them to avoid a restocking fee on top of the $30 to return them. I hope I get the boots in a timely manner. My husband is wearing his tennis shoes to work awaiting the boots.

I ordered Justin Hybred Waterproof Pull-On Work Boots, Item # 050E27. They are not the same as the picture, the toes are much more square looking than the pic, when I got water on them, my socks got wet, the size 11 is more like a size 12. They take advantage of online buyers to unload their seconds.

Hi, Okay so I bought four pair of boots. I wasn't sure about sizing so I called customer service. They were helpful and nice on the phone. I received 3 out of 4 boots. I bought kids boots, women's and men's boots-haven't gotten the men's one as of yet. I love them all so far. Great quality. However on the last pair which is the Men's boot. It's been a very frustrating experience. I ordered all of these on November 30th. I was hoping to get some ariat men's boot for husband for Christmas. I have called 3 additional times for inquiring about the boots. These last three times the customer service wasn't helpful nor caring at all. Then I emailed them- not one reply. I don't know they seemed good at first however now just from not informing anything I will not be buying from them again. They do have nice quality boots too bad the customer service sucks so bad now. I won't shop again.
Sincerely Mrs G

I ordered a carhartt vest from this site for a Christmas present for my husband. Order placed Dec. 6th, after not hearing they sent the package I called the customer service line 5 days later. I was told the vest would be shipped from their warehouse when it arrived Dec. 14th. That date came and went, I never got an email that they sent the vest. I called back Dec 17th and was told the item never arrived to heir warehouse, they would call me and let me know if it was in. I never received a call. Called back without getting through the next day. Called again Dec 21st the vest was still not in the warehouse. Cancelled my order and I will never use this site again.

Well I will never buy from this site again thats a fact I buy a pair of boots for my girlfriend for her birthday not only did they come late they also were wrong style and color and 40 dollars cheaper then the ones I buy
So I return them the same day and they said they would two day mail out the right ones. Well Im still waiting 3 weeks later and I saw where they try to double bill me for boots I already pay for $#*! this $#*!ty company

Ordered a pair of twisted x driving boots, it was advertised all over that I was to get free shipping, nowhere along the way did it say otherwise. It just kept popping up saying your elgilable for free shipping so when the final page came up it still said free shipping. Well I got the boots 3+ weeks later. Get the mastercard bill. 42.00 shipping! So I wrote about 6 emails absolutely no response to any one called and waited for an hour each time. Well I finally just got through and the lady was soooo rude coughing into the phone, I'm sure she was rolling her eyes because her tone was brutal then she denied everything I said and cut me off saying NONONO that's wrong. And I was like ok? She's like bye have a good day.
I will NEVER! ORDER HERE AGAIN, the boots were great but you better hope you don't actually have to deal with anyone!

Great scam! Avoid Shepler's like the plague. I paid 40+ bucks for a hat that I couldn't exchange because there was one available. Not just one size–one of that item, TOTAL. So my refund was half of what I paid at the start. What a complete and utter waste of time and money.

Horrible, I ordered some boots, they took out the money said the boots were in route, 8 days later they try to take more money out. I called canceled the order, they refunded the money, they sent the boots anyway, I sent them back, then yesterday, they took the money out again, they act like they can just access my account whenever they want, horrible, horrible, horrible

I've been a SHEPLERS customer for >40 years both with their Denver stores (no longer here) and on-line. My last two transactions were nightmares and from what I'm now reading, by others, they were mild by comparison. I can't imagine them staying in business much longer, SAD!

I had 2 items ordered. 1 came in like it should. The other was shipped out on 9-16 and was stalled in TN on the 19th today's the 29th and I just received it. After calling multiple times to find out what happened to my package. They had every excuse as to why no supervisor was available to talk to me or that disclaimers said this or that when it didn't. The whole call was to let them know for 9 days my package didn't move and they needed to find out why for some reason it is all a standard thing for it to take so long for me to receive it? Never have I been told that one before oh and thank goodness it wasn't breakable because my box was smashed and 10 layers of tape added to one side.

I returned a pair of boots to them and it seriously took two months for me to reicieve my money back! If I would not have kept calling I would have never received it. The tracking number shows they received them on 2/5 and my money wasn't returned back to me until 3/24! And they charged me for shipping after promising it would be free. I just called about the ten dollar shipping cost and I'm sure it will probably take another two months to get a refund! I could seriously care less about ten dollars but it's about the principal of the fact! I am 100% sure if I wasn't constantly checking my bank account I would have never seen my 700$ again. They will never get another dollar from me! And to top it off not one person tried to make it right!

Do not trust the Sheplers shopping cart. Three times in a row my purchase has failed and cash in my bank account is frozen due to false "pending authorizations". I could be using this money to buy stuff from another store. SHAME ON YOU SHEPLERS.

I sure wish I had read the reviews before ordering my husbands hat for Christmas 2015! I was told I could exchange the hat if I had determined the wrong size. What a joke! I returned the hat and called and called! Each time I was promised the new size was on the way. That became a repeated bunch of lies. Finally after months of waiting they refunded me and told me the item was discontinued. I agree DO NOT BUY FROM THIS SITE!

I ordered some work boots in October. I waited and waited for the shipping information to be emailed to me. When I finally received an email, it said that the boots would not be available until January of 2015. I needed the boots quickly for work, so I called the company and canceled my order. I was told that my credit card wouldn't be charged since they had not shipped. A few weeks later I find out that they did indeed charge my credit card. I called again and was told that they shipped them out. They told me to send them back and they would credit my credit card. I have never received the boots.

So after reading all of these Reviews on how terrible this site is, I was really second guessing my purchase from them, but they had the best price on the boots I wanted to buy compared to here in Canada. And I must say I am not disappointed whatsoever in their service and shipping, I had ordered these boots Monday evening shipped them overnight air and got them Wednesday morning. I had called their customer service line to confirm my order because there was no way of verifying this on their website do to the fact that I was not logged in when I purchased the boots ( which is really the only negative I have), the customer service rep I had was great he told me when my order was processed and when I was going to get it.

All in all I would buy from this site again.

Purchased a Twister Straw Cowboy Hat. Delivery OK, however when i opened the box and removed the hat it had a hole in the weave and the hat was a size to big. ( Size not Sheplers problem). Obviously the quality control by Twister is out to lunch however Sheplers should never have sent it out in the first place. I take a 7 1/8" hat in a Resistol or Master Hatters and that's what I ordered in the Twister so don't buy a Twister based on their sizing or you will be very disappointed.