Received my shoes and dress on time well before the date both very high quality will recommend Akira, will be ordering again100%

I've ordered from them a few times, and so far, I like them! The sizing is pretty accurate and the quality is pretty good for an affordable site.

This company will go to the extreme to not refund you your money.On 01/21/2015 I called the company to let them know that my dress was damaged because it had red dye around the collar which I'm severally allergic too and I couldn't even try it on completely. I sent the dress back on 01/22/2015 my receipt stated the dress should arrive on 01/27/2015. I called the company on 02/02/2015 to make sure they knew to read the notes due to the dress being damaged. I was advised that they will inspect the item and process the return soon. On 02/19/2015 almost 3 weeks later, I received a call stating my returned couldn't be processed due to a rip in the collar. I advised the company that the dress was not ripped in my possession and even if it ripped when I opened it or tried it on I would have called them right away just as I did regarding the dye to return the item because that means it was damaged especially if I didn't even get a opportunity to wear it yet. I pleaded to promised over and over that the dress was not ripped and if it was It would have been a valid reason for a return and I would have notified them just as I did the other concern. I feel that an employee ripped it accidentally and is now trying to place blame, it's been several weeks and I would assume that a ripped as big as the one in the picture sent to me by the company would have been immediately noticeable. I asked for a picture and it shows a rip in the collar, which is not normal for dresses to rip. I advised them that even if the dresses ripped in my possession they are still at fault because that means the dress was poorly stitched and even if I tried it on and it was too small a dress shouldn't rip in the collar if it was made and sewn properly. However that was not the case because I did not send the dress back with a rip in it. They are trying to prevent from returning my funds due to their fault. If the dress ripped without me even wearing it they are still at fault.

I really appreciate its clothing lines and helpful people in the stores. As I enjoy gender-fluid clothing, they are respectful of that. Some of the help (aside from those that were self-absorbed) were really helpful, esp at the Skokie store.

But the on-line experience is extremely frustrating and poor. What I list here shows a pattern of corporate indifference and, likely, greed. Also, some experiences suggest Corporate uses negative cultural stereotypes (see Part 2, below).

Part 1: Problems with their website:

1. Very poor phone service. Today, after being on hold for a while, I choose the call-back feature. Hours later, they never called back. Also, you cannot call an individual store. Typically, no employee picks up and you're shunted to a worthless central phone.

2. They don't listen. Over a year ago, I made a careful and time-consuming list of website problems (I am a former programmer) that I made to HELP THEN. But they never even responded. After more than a year, same crappy website.

3. Software lost my accrued loyalty dollars and my list of previous purchases (I am a very good cu$tomer). Then, they lowered the value of the loyalty dollars and applied that retrospectively to dollars I earned prior to the devaluation.

4. Non-functional "wish list". I had over 50 items in my wish list, but faulty software programming only shows about 8 of them. Same problem on a desktop, multiple browsers, and my phone. And after clearing caches. I've complained multiple times, no help.

5. Reduced customer service. One used to be able to have purchased items held at a store for pick-up. They got rid of that. And as noted, you can't phone individual stores (essential for seeing if they have an item of interest).

6. Website lacks most standard features seen on other sites:
A. No ability to apply multiple filters, just "clothing type" and "size". No color choices, no specifics of clothing styles or cuts, etc.
B. No ability to sort by price or range of prices. Just a lame-o filter of products of at some fixed prices and all items below that choose price.

Part 2: A corporate culture of insulting clients. It must be corporate requirement to play a single play-list of songs, several vulgar (one used F*** about every other word). I go to multiple stores: The same awful playlist. This is an INSULT to patrons, with an assumption that this is attractive. That is awful stereotyping and should be stopped years ago. Several store employees have also mentioned that it's awful.
Along that same line, why selling clothing with vulgarity and anti-social messages?

Akira, before you get upset with this review, I repeatedly tried to keep my concerns limited to your reps.