I shop the Miami beach, Florida, location lolat this store almost every week when sale items are put out. This is my second time having issues with a manager there. The first issue was refusing a coupon that was given to me to get $10;off $40!and up spent. I have used this coupon several times no issues this day manager choose to make his own rule that it can't be used on my items because it's on sale when clearly nothing on the coupon had any restrictions once your items were over $40 before taxes. Now today a employee took my stuff while shopping to put on the hold rack, when I was ready to check out, my stuff was not together as it should and one dress was given to me in a small when it was supposed to be a medium, the medium is clearly on the rack and the manager refused to give me back the size I gave to hold telling me that medium was there before he open. Remember they hold for only a full day from open to close now explain how you had a item and knew the exact size before your store was open? Ask him to check the camera because the item was mix up or switch and that's when he got angry. No I won't check my camera the dress is just $5 so are you taking it. No not a small,yes if you gave me my Medium. Are you the manager to solve the problem or are you the manager who wants to tell a costumer that the item is on sale so buy it with the wrong size. Why are you a manager if your gonna try downgrade a price so basically if the stuff was expensive you would solve the issues. Isn't sale items to be brought? Do something about your managers they are very rude and nasty.

I would give 0 stars if I could. Literally spent a few hours putting items in my cart, checked out through the payment service THEY PROVIDED on their website, payment went through, money was taken out of my account, got an order confirmation, and then the next morning I received an email saying Akira reversed my transaction. Called my bank and it was not a bank issue since Wells Fargo let it go through. Then called Akira customer service and spoke to a girl named Crystal who was absolutely no help. She suggested that I go back on the website and repick all the items and check out again and she was adamant that she had no manager for me to speak to when asked if I could talk to a manager. So pretty much I have to spend another couple hours even though I have a meeting I have to run to, waste my time because their customer service sucks, and their payment processor sucks, and wait for my money that they did take out to go back in my account for another 7 business days, yet they want me to process it again. Mind you this was a large order totaling $821.21 and the items may no longer be available. Very disappointed with Akira and their customer service. It was my first time ordering and I wish I had red these reviews on here before purchasing with them. They seemed good based off YouTube reviews which you bet I will do one and mention this issue once I have to go through this mess of ordering again without even receiving my $821.21 back yet.

I bought a leather jacket from AKIRA during Christmas time 12/19/2022 that had a foul fishy odor. I tried to talk to a customer service and she told me that's how all there clothes come. I refuse to believe that, after my continued patronage to Akira, that this is the level of satisfaction that I have to receive in my dismay, and as much as I was disappointed in the garment that I received, I was equally as much disappointed at the level of service that I received disappointing at the highest level. It is my sincere hope that the matter regarding my purchase will be resolved to my satisfaction. If the garment in question is no longer available I would appreciate a comparable replacement or a full refund as this is what I am entitled to as a loyal, Akira customer, and it is a reasonable expectation to assume that any business will appreciate and values. Their consumer will accommodate me in such a manner. In addition to this matter, I would sincerely appreciate a call from upper level management so that I may discuss it further detail the experience that has positioned me to reconsider, whether or not, I will continue to do business with Akira.

Certain staff members are very unprofessional and seem to be incompetent. One representative by the name of Taelor the other by the name of Alana. Shopakira printed the wrong address for usps so my package has basically been back in fourth from Akira to usps for over a month. I explained this to Alana (the chat representative) she stated that I should call usps. I explained to her that the mistake was made by shop akira not usps and the least that could be done is my package being expedited. Alana said that she is a supervisor and could not expedite anything and repeated that I should call usps. I asked to speak to another representative. She wrote "she's going to say the same thing", then she transferred me to Taelor. Taelor sent me a copy of the address I provided which was correct, then a screenshot of the copy Akira sent to usps which was clearly different from the address I provided (city, zip code and street). She proceeded to say I gave the wrong address. I informed her to look at the screen shot she sent me and please expedite my package for this huge inconvenience. She stated they must have put the wrong address and that she would expedite the package. Fast forward she put a completely different address from both screenshots she sent and I had to contact customer service for the 3rd time because Taelor and Alana chose to to be unprofessional and incompetent.

Save yourself the headache. This company has the rudest, nastiest customer service team I have ever dealt with.

Do not shop from this company they are a SCAM! You will not get your money back
I suggest running don't place an order

Received my shoes and dress on time well before the date both very high quality will recommend Akira, will be ordering again100%