Please don't encourage this botique.
Very bad and disappointing service. Customer service don't respond and they don't deliver as per the mentioned timelines.

I purchased what was suppose to be a Vegan Leather jacket called "Ride or Die Vegan Leather Jacket" It arrived quickly however this is the most cheapest looking LEATHER jacket. Honestly I don't think it's even leather. The jacket has this shine & looks plastic, it also looks like a beginner seamstress put this jacket together. Literally there's thread hanging from everywhere. What you see in the pic posted for advertisement is NOT what you get. The collar looks matted too. I paid a little over $100 for a jacket that should have been $20 the most smh I'm sending this back for a complete refund. This jacket also runs really small. Here's the funny part of shopping at Akira they monitor ALL reviews sooo any negative reviews will NOT be posted. Which makes sense now on why almost all of their items have little to NO REVIEWS.

They send other items (without our consent) when what we ordered it is out of stock
Horrible service! They list online items that don't sell!
I ordered a flower Adidas jacket and they haven't informed me that that item was out of stock and they sent me a normal white Jacket.
I have asked for an exchange and now they told the the shipping to China is too expensive for a return, so it is better to keep the item. I have paid 42GBP for that jacket and why do I have to pay so much for a ugly white jacket and keep an item that I will never wear it?

After 25 days I am still dealing with the (Horrible) customer service that for twice already told me that they gonna refund me 8GBP for that item. As they think that I paid 29 GBP. This is insane! Please don't buy here! It is all bogus!

I received my package from this company slightly slashed with 2 stamps from the Post Office stamping "received as unsealed". I paid for 4 items & only 2 were inside. I took pictures of all angles and sent the company the pictures. They have no customer service manners & put me thru an investigative process that can take up to 21 BUSINESS DAYS! After that they stated I will get store credit if applicable instead of refunding my money! This is the WORST company and I will never shop with them ever again so BEWARE BUYERS. Not to mention their clothes are expensive! So can u imagine how frustrated I am without that refund when clearly this is not a mistake that I made?! NEVER AGAIN!

Bad quality, even worse customer service, the sizes don't match their size chart on the website. Do yourself a favore and keep your money away from this brand!

I have been buying Akira clothes for about 4 years now. Never had a real big problem until now. I bought a pair or mom jeans size 19 because their Jeans do run small. I received them today. I have never in my life seen a pair of jeans this big. I measured them they are 46 around the waist. I call them and told the lady that they must have sized them wrong. She said I will send you a return label and tell them that you didn't realize they were going to be that big. I said no they are sized wrong she kept saying you didn't think they were going to be that big. I told her once again that they are size wrong. I usually wear a 14 in all jeans, but at akira I have to get a 17 or 19. I would like for you guys to look at this picture of these jeans and tell me that they are sized wrong! I am pissed that the lady was not listening to me and talking like I didn't no what I was talking about. I no mom jeans suppose to be a little baggy but not like this. Please get someone else to answer phones that understand what the customer is saying..

I absolutely love the clothing! I ordered a few times and everything was as it looked online sizes run a little smaller but just size up. Love this stuff

STAY AWAY FROM THIS COMPANY. They are passive aggressive and rude. Shaina is the most unprofessional leader I have ever encountered. She does not respect or act with grace. They always say act the Akira way. They are not only RACIST but they will discriminate against you when you had a disability or something they cannot understand. Trust me they will do everything to break your mental and defeat you. DO YOURSELF A FAVOR AND LOOK otherwise. SUPER TOXIC ENVIRONMENT.

I purchased a pair of heels from them. Super cute and they said it was true to size so I got a 9. However they were big and I could bath walk in them. They did get a tad messed up on the bottom from in ability to walk in them. I went to return it sme tiny shoes and all and they said I couldn't get a refund cuz they were worn. Then told me I had to pay $15 to get them back or they would discard them! Like WTF either I pay to get them back or just don't have shoes or my refund! I would advice no one to shop with them what do ever and customer service are complete $#*! hats. If I could give zero stars I would.