Order a pair of shoes online and my order was delivered today from someone in looks to be a employee personal car and the guys throw my merchandise over the gate as if it was trash couldn't believe it watching him on my camera. My son went out and approached him with disappointment and he never apologized and drive off. I'll never order anything else from you guys very unprofessional and disappointing on how you guys are allowing employees and their personal cars deliver and treat merchandise that customers purchased be handled with no care for the customers experience.

I contacted Akira via phone and email a week ago from today. I received an email that they will be looking to resolve my issue and someone from their staff will be contacting me. I have yet to receive a call but they were quick to take my money. I am a young single mother and I can not afford to have a bad experience in a clothing store that refuses to refund my money or return my call. They haven't even returned an email since they lied about someone contacting me. The manager of the Oakbrook location failed to communicate the return and refund policy to me. I feel I should be refunded my money because of negligence. The integrity of this company is awful and it comes off as snobbish. I will no longer shop in a store that forces customers to spend their hard-earned money. If I am forced to spend my money, and the issue is not resolved this will be the last dime I spend in a rude customer service merchant.

Terrible clothes and terrible service. Do not buy anything from this website. I wore my pants once and they ripped and no refund... just 20% off voucher.

I received my package today from Akira. I paid for 2 day shipping BUT I gave a specific date I needed the order by and it arrived before time so I am very satisfied. The quality is great and my outfit is bomb. Thanks Akira

My heel broke while I was crossing the street smh I paid over $100, customer service basically said oh well too bad and then they deleted my account and wishlist claiming it was a "sudden data leak". Do not recommend to my worst enemy. :|

I purchased some items for a Bachlorette party, paid $20 for next day delivery and it took 6 days. I was watching the tracking and notified the seller that is was not going to arrive in time and therefore I wouldn't need the items and would like to return. They continued to fight me on this even after I provided them with proof. Their customer service is the worst! Neglecting to admit that next day delivery took 6 days and wouldn't respond back about me just returning everything. Finally had to contact my credit card to dispute the charge. Will never be ordering from them again. If zero stars were an option I would definitely give them -1

If SHADY BUSINESS is your forte, do ya thing. Recently Akira have been getting my orders wrong but after noticing a pattern, I e realized it's just corporate theft. Akira Will miscount inventory, allow you to purchase items they KNOW aren't in stock and ship you the wrong size, pretending it was a mistake, so they keep the money for the item and you're forced to pay shipping that cost more than the item. It's a small scam. This is the fourth time, I ordered an 8.5 shoe and received a 6 or 7 because that was all that was left in stock. The store changed my order and pretended it was my mistake. This has happened too many times to be a coincidence. This company is unethical, untrustworthy and insensitive to its customers.

I called customer service for 2 days no one responded nor did they call back the second day I was on hold for an hour the first day the same no one didn't call back and the ppl in the store is really supa nice, but that number you call *******871 is horrible, for that much money they charge ppl everyone should be jumping to answer these calls.

I purchased two pair of birkenstocks from the company both were on sale. Even though they were the same size one pair fit differently. I tried to return the pair that didn't fit and they told me since the items were discounted before checking out they were final sale, and could not be returned for any reason. The thing that I find funny is that other items final sale actually stated they were final sale which the shoes I purchased did not state they were final sale. They only had the sale price listed ( I never purchase final sale items). Just be careful when purchasing from this company.