I've placed an order on November 24th and was told the delivery time would be between 15-18 business days. My order has been divided to 4 different packages and during that time only 1 arrived while the others were stuck in the same place outside of my country for 26 days and every time I contacted costumers service to ask where are my orders and why one of them arrived while the others have not even gotten on a plane, my question was avoided and I was hold told to wait until the time frame has passed. After 19 business days (29 normal days) I have contacted them saying my orders are not even on a plane yet and I need something done about it and instead of telling what is going on I was told to wait another extra week. I have waited another extra week and contacted them again saying the packages have yet to arrive once again and I want a refund. The agent finally told me the first order was shipped from a different warehouse and that they have been stuck for almost for weeks waiting for a plane and told me that the packages have gotten on a plane a few hours prior and I could either be refunded or wait for the packages once again which she said should arrive within 7-18 days. At this point I was livid and just wanted my money back and requested a refund once again and was refunded for the part the didn't arrive and instead of giving me the order like any company would do as compensation for waiting 2 months (as it would be if I had chosen to wait for the order) they shipped the packages back to the warehouse and even deducted from the points I received for my purchase. Now while I may have understood had I just cancelled my order after a week, I have waited at that point for over a month due to their issues and not my own which should not have become my problem but somehow did and I was not compensated in any way what so ever for the mistakes that they have made with my order. Over a month of waiting and being ignored when I was wondering what had happened to the packages that have been payed for with my money (253.57$) and all I got was a partial refund and a deduction from the points I received for making the purchase.
Cider has a great selection of larger sized cloths. It has been really hard to find cloths that are my style in my size. Cider has helped a lot. The quality of their cloths is amazing.
So so so happy to hear about your experience!
You know it's no good when the company is writing its own reviews which the 5 star clearly is. What a joke
Hi Brynn, if you have any order concerns, you may simple send us a message through our social media pages on Facebook and Instagram (@shopcider /@cidergang) or through our email address: customer-feedback@shopcider.com and we will assist you asap :)
I would definitely recommend cider their clothing and other products are so good. You will not be disappointed
Hi Jonesy! Thank you so much for your feedback! Dont forget to tag us over our socials@shopcider on Insta when you post! We'd love to see it <3
Everything I ever ordered from Cider was definitely official good quality fast delivery and easy return policy I luv their clothing and even though they don't show ppl my age #65 I with continue to order clothing from them #notyouraverage65yrold
I contacted them several times about a lost package, so far, I wasted my money because they offered no solution. Dont buy from this company please.
Hi Minnis! We deeply regret any inconvenience caused by the delay in receiving your order. We understand the frustration that arises when expectations regarding timely delivery are not fulfilled, particularly during peak seasons. The surge in orders during these periods places additional strain on our order fulfillment and shipping processes for our couriers, which can result in processing and shipment delays. To provide you with the latest update on your order, please reach out to our customer service team via Facebook (@Cider), Instagram (@shopcider/@cidergang)or email us at customer-feedback@shopcider.com
Loved everything I have ordered from them. Bought a homecoming dress and it fit perfectly. Quality of items is great and fast shipping!
OMG! Would love to see ya in your homecoming fit! Tag us when you post, love!
I've ordered from Cider multiple times and all my purchases have come on time, good packaging, and exactly what I wanted.
Hiya! Thank you so much, we are super happy to hear you always have a great shopping experience with us!
I ordered for $49.75 total but they deducted 68.85$ from my account. Such a scam they do when you order.
Hi Parul! Apologies for the experience you received regarding the payment that was charged on your account :( Please send us a message on shopcider/cidergang at IG or FB with your order details and we'll check this out for you <3
So far loved the clothes, delivery has been quicker than expected and quality is really good for the value.
Yay! We hope you keep supporting us as we grow!
Cider is such an amazing company, great clothing and wonderful customer service. Very friendly and helpful
Hi! We super appreciate this feedback and we're glad you had a great experience shopping with us #cidergang
Great quality of the clothes, unique and lovely designs. Very responsive and attentive to customer questions.
Aw, thanks love! Can't wait to see what you get next!
Love Cider, the prices and that they are more environmentally friendly than other companies with similar prices.
Thank you! We're very much trying our best and appreciate your support, love!
I love Cider, they have an easy to navigate website and i couldn't be more thrilled with there clothes. Can't wait to order from them again!
So sweet! Thank you so much! See ya soon, love!
Cider is the BEST clothes shop with so much variety in clothes and styles, it doesn't matter what you like to wear because cider has got you covered, I love this shop!
Aw, thank you Megan! We're always adding new things to love!
Response was quick and service great! Customer service was very efficient and I would definitely buy from this store again
Aw, thank you so much! This made our day!
Such a scam, refund policy is horrible. Customer service is equally as horrible. Will never be purchasing from them again
Hi Meaghann K.! We do apologize for the experience you had with our refund policy and with the experience with our customer service. Please send us a message on shopcider/cidergang at IG or FB with your order details, or send us an email at this email address: hi@shopcider.com and we will help you with that ☺️
The quality is amazing, fit is true to size and shipping was fast. I look forward to shopping here in the future.
OMG! Thank you so much and see you soon, bestie!
Absolutely amazing have yet to be disappointed. Customer service is great the styles are amazing and the sales are even better!
We hope we never do!
I purchased a midi dress from them and I received the package within 3 weeks. The dress was not the best quality but for the price, it was worth it
Hi there! Thank you so much for your feedback about our dress! We hope to see you shop with us again
Overview
Cider has a rating of 3 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cider most frequently mention and customer service. Cider ranks 129th among Women's Clothing sites.
At Cider, nothing makes us happier than bringing you everyday statement pieces that make YOU feel like the main character. Inspired by real people, real moments, and real moods, each Cider piece is intentionally curated with specific references, occasions and aesthetics in mind, ensuring that every colorful sweater to retro mini dress inspires you as much as you inspire us.We are an open book of a million different stories, here to help you celebrate yourself and tell yours. All styles and aesthetics welcome.
Here at Cider, we celebrate smart-fashion, meaning we only produce what we know our customers want. We developed the ability to adjust our production in real-time. By looking at direct feedback and data from our community, we’re able to only produce what we know will sell. That way, we don’t have to raise our prices to cover for the losses of unsold stock. It also means we don’t have to sacrifice on quality to save costs because we already saved those costs elsewhere.
Business History
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Halel! We're really sorry for the experience you had with our delivery servide for your remaining parcles :( r. We understand the frustration that arises when expectations regarding timely delivery are not fulfilled, particularly during peak seasons. The surge in orders during these periods places additional strain on our order fulfillment and shipping processes for our couriers, which can result in processing and shipment delays. The timeframe for package delivery depends on your location and any potential delays that the courier may face, especially during peak seasons. You can find our estimated shipping times at https://www.shopcider.com/policies/shipping_delivery. We're here to help you further with your delivery concerns, so please don't hesitate to contact us on IG/FB at@shopcider/@cidergang or through email at customer-feedback@shopcider.com.