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Has anyone used paypal and NOT got a refund on a broken/not as described item? I am curious on this because i recently bought and am expecting soon

I have been shopping Goodwill's online auction for years. They have gone from bad to deplorable. I don't understand how they are not held accountable for the unconscionable way they do business. I totally agree with the negative reviews posted on this site as well as many others. To think they use their lying and cheating business tactics under the guise of helping disabled individuals. What a lie! I bid on and won an auction at the Spokane, WA Goodwill on 3/12/18. The item was lost. Spoke extensively with FedEx and it was confirmed that the package was lost. FedEx provided me with a claim number to provide to the sender. I could not believe how they basically disavowed any obligation to provide a refund. According to their policy they relinquish the claim to the buyer and It's your responsibility to get a refund from FedEx. I will never bid from this location again! They are a bunch of uncaring scumbags! They are so full of it. As others have stated, their shipping and handling is ridiculous. I believe they overcharge and keep the difference. Personally, I am on a mission to have them investigated for the way they do business. I'm contacting the BBB in Spokane and other agencies who can investigate them. On a personal note: I have a disabled daughter who works at the local Goodwill and am disgusted how Goodwill work these hardworking, dedicated workers for slave wages and it is considered legal. What kind of organization takes advantage of disabled individuals like my daughter and others to fatten the salaries of their CEOs and others in their organization? It's sad because my beautiful daughter and others love their jobs, are hardworking and just want to be accepted like anyone else. In addition to stealing from people that buy and support the local stores and online auctions, how can they take advantage of God's beautiful and special people? Woe to them. What does it profit a man to gain the whole world and lose his soul? There is a day of reckoning for us all.

Ususally Goodwill is just a few days behind on shipping. It's understandable due to employees battling covid throughout the pandemic and such. But The Redwood Empire Goodwill specifically told me that my order would be shipped last Friday - eight days after purchase - (This is Tuesday) and was not. When I inquired the 2nd time I was advised that their store was waiting on shipping/packing supplies. REALLY? You guys can't maintain a level of supplies to fulfill your customer's shipping needs? You guys couldn't have gone to a Wal-Mart or Dollar General and picked up some supplies to hold you over til the actual shipment arrived? Way to go in putting your customers FIRST! You have exhibited very poor management skills and inventory awareness making for a poorly run business. People should NOT have to wait 11 days to get tracking because you can't pay enough attention to detail to order shipping supplies to stay fully timely and functional in your operation. SHAME ON YOU GOODWILL OF REDWOOD EMPIRE! I can not recommend purchasing from this particular store if you want your goods in a timely manner.