ShopGoodwill

I bid On 2 Roku boxes and won not knowing that there was only one remote and the main Roku which was the roku 3 Was the one I wanted didn't have A remote And usually you can order a remote but the Roku 3 remote Has a headphone jack and you can only use that remote with it! The reason why I found out is because I researched it And found it on shopgoodwill.com Texas store and I bid on it as well And won I paid for that one gladly! How so the other roku box is not Compatible with my TV because it only has AV Jack's it doesn't have HDMI Yes I should've paid better attention but it's not my fault that basically there's parts missing it's their job to research that stuff I am the buyer they're the seller! Anyways this is part three of the message I received!
3 - If we do not hear from you, in accordance with section 7 of the bidders agreement your privileges may be suspended or terminated.
Seller of this item: Goodwill Industries of South Central Wisconsin, Inc.
Seller City: Madison, WI
Now tell me please how is it legal for them to be dishonest and sale items which are donated to them by the way so everything is 100% profit My stepson worked for them! He made $7 an hour and they would only let him work four hours a day so they do not pay their employees well! So how is it legal for them to force me to pay for this? I don't want my account banned but I don't wanna pay for something that I cannot use because of missing parts which I cannot order! I just don't want anyone else going through this! I hope my review will help Sincerely, Brian S Knoxville TN also I'm posting a picture of both as you can see wrong remote!

I won a lot of coins which weighed 3.22 pounds. When I got my package it weighed less then a pound. The shipping label states actual weight and I understand there process of dimmed which is whatever is greater that is what shipping cost. I bought them for my grandson who was excited about some of the coins in the photos but they were not in the box I recieved. I am recently widowed and 86 years old and feeled like a old lady that got scammed. So much for "good will" I emailed them to explain my situation. They want me to take phots and photograph the box of coins on a scale showing the weight! Here is a idea look at the shipping label and packing slip which clearly shows this info. The guy who name is on my paper work is Matt Peterson who is the director of ecommerce store. They returned my email saying there was no issue. I dont think Matt is going to say, oh yeah I took your coins. My grandson and my late husband enjoyed coins and im trying to fill that void and grieving at the same time. Shame on you! I read that veterans affair manget stole over $300,000 from grants that should have gone to veterans programs, how pathic. He got jail time. The employees are not allow to bid or buy items they dont have too they can just take what they want and some old lady like me paid $108 for MATT PETTERSON TO STEAL CHANGE, COINS FROM A SENIOR ON FIXED INCOME AND A 9 YEAR OLD. Im a christian but go to HELL. Another slap in the face they dismiss with a email that does resolve my issue just gasoline on a FIRE. Im so MAD!

... and ftloG, set up a photo booth so your "couldn't care less," employees can't take such worthless pics

This site looks like such a find - all the great stuff you unearth at goodwill, online in one place. But you're buying from a site that expects your purchase to pay for the entire transaction: posting, tracking, packaging, and postage. That food chain doesn't care about you or your item.

So what you receive, depending on the goodwill location from which you purchase, may be: damaged beyond repair, have permanent stickers or tape on the collectible item, someone's hair or fingernails with your shipment, be completely unsanitary (they don't wash or clean clothes prior to shipment) - none of which shows up in the item photos - or be an absolute gem. I've experienced all these.

Keep in mind that the charity received these items for free, and they're now recouping all their costs through you. Postage is shockingly high, media is never shipped media rate - and if you go for one cent shipping, an item that was originally listed at $9.00 is now listed at $30.00, so don't imagine you're getting the best deal. There's a base price for each listing, often a minimum sell price, plus handling, plus postage.

And customer satisfaction? In five years of extensive use, I've **never** received a response to a pre-sale question about an item. Many locations are awesome about after-sale issues - but the same number of locations won't even respond. I've been injured by broken glass in packaging (not related to the item packed) but never received a response, had an item fall out of the box upon receipt (that ticket was open for two years, but closed when the site migrated), had to remind locations to ship after three weeks of sitting on my money, and never received a promised refund for an item.

With the new site, fewer locations participate, and more are careless about customer care, packaging and sanitation.

Recently, out of five experiences, I've had four dreadful, one good. That one good was a standard transaction - the four dreadful? Items ruined by poor packaging.

With Shopgoodwill, you find items that are nowhere else - and might be a great deal - but you didn't get to see them personally. And there's no interest in customer satisfaction or escalation. All those who have had a few good experiences, or think this is the best site ever, just wait - your time will come, and you'll hit the wall. Unless you have money to burn, don't care about the item and just want to scope it out, or frustration doesn't bother you - DO NOT SHOP HERE. I'm done with them.

Most ShopGoodWill sellers are hard-nosed greedy jackasses who now charge what the shipping cost SHOULD BE in their handling fees, not including the excessive shipping and lack of shipping options! They don't give a d**m about buyers -use the most costly shipping methods, usually UPS or FedEx, and rarely USPS which is most reasonable & most reliable!

On top of that, their shipping/handling is not equitable for all items. For example; they charge the same $3-4 or more HANDLING FEE for a tiny pendant (that weighs less than an ounce & could ship USPS First-Class for the cost of a postage stamp) plus $8-10 shipping- and charge the SAME HANDLING FEE for a set of dishes that have to be hand-packed and wrapped individually in a large box with tons of packing and bubble wrap! They will combine the shipping cost for multiple tiny jewelry items... but still get MORE than what the actual cost to ship would be by still making you pay the handling fees for each of the multiple items!

One other thing that is unscrupulous is that since they have no one policing their auctions, many use shills to bid your item up if you bid the full amount way before the auction ends; and on hot items-they just bid you up and up, if they see there's a higher demand for the item. This should not be so... but I know because I've tested this many times. If an item is listed at say $9.99 and I bid $89.00 early, in a day or so they will bid the item up to $87.50 or whatever is the next minimum bid as mine without going over. Goodwill can see what the high bid is at any time- so don't place a high bid up front! This crooked baloney, is like so much that's going on in the world now when you deal with people and businesses who have no moral compass!

They charge way to much for shipping and then make more money by charging you extra for handling! The stuff is donated to them and i have decided i will not buy from sellers who charge a high handling charge and high shipping charges anymore! They are getting rich off people and it would be better to buy from ebay then this site! Because ebay a lot of times have Free Shipping and NEVER have a HANDLING Charge! The new site is a mess as well not worth trash! I hope a lot of people will follow suit and STOP BUYING FROM THESE STORES THAT CHARGE TOO MUCH TO SHIP AND CHARGE TOO MUCH FOR HANDING! Plus no refunds or returns wow! They are getting rich off people with donated items! I only will bid now if shipping is low and handling is low thats it for me! I will buy mostly from ebay because you can trust them and they stand by you if you need a refund or return and they have sellers with good feedback which goodwill you can't even leave feedback for a store which is wrong as well. If they are going to run an auction they should at least let you leave feedback for who ever you buy from too. Also be careful when you bid or buy Gold Jewelry! Because i bought a necklace that was tested by their store and when i got it, it was written on the chain GF which is gold filled not real gold! So they take time to test jewelry but not to read what is stamped on it? If they tested it why was it fake? You can not trust that you are bidding on real gold so be careful when buying jewelry from them if you thinks its real gold and may not be real. Also it is used jewelry so it can have faults or need repairs because they don't really look at it good enough! My bracelet was over 100.00 and it was scrap! My jeweler told me it would cost thousands of dollars to repair the bracelet! No kidding be careful!

Third and last time for ELECTRONICS from "GOOD" WILL.
I would advise everyone out there to NOT buy electronic items from GOODWILL.
The first experience for an "all-in-one" vintage radio\ record player/receiver which arrived totally busted.
In that case the store in question gave a refund and I junked the broken item.
The second time was a STEREO AMP which was touted as "working"--it was not working and I doubt it ever was--I got NO RESPONSE & NO REFUND in that transaction.
The third and last time was this MARCH, 2021.
Won a bid for a "working" turntable and FEDEX left it on the porch in a box which was obviously damaged.
GOODWILL of CENTRAL TEXAS made no attempts at refunding.
I did eventually open the box to ascertain the damage and sure enough-- both corners of the plastic cover were broken right through since the cover was NOT individually wrapped.
There were no "FRAGILE" stickers or "THIS END UP" The turntable was in the box upside down.
There was no SIGNATURE DELIVERY and I would have refused the box just by looking at it.
I didn't bother "testing" it since I doubt it would work due to crappy packaging.
They sent "NO REPLY" emails asking for more pics!
They then "closed" the case without even addressing the issue.
I turned the whole matter over to Wells Fargo and learned my lesson, which is--DO NOT BUY ELECTRONICS from GOODWILL--they don't know how to pack items properly--AND it's doubtful they ever even test anything.
And, like others have suggested, there seems to be shill bidding going on in many stores.
I have had fairly good luck with non-electronic things but I am stopping all purchases from them.
And--why are donated used items TAXED AGAIN?
THE USED STUFF has already been taxed to death but still--MORE TAXES?
They pretend to be a "charity" organization, but in reality they are FOR PROFIT and have a CEO who takes home MILLION$$$$$ while paying employees sub-par wages.
Rich people donate for TAX WRITE-OFFS and couldn't care less what happens after that.

Shopgoodwill.com internet auction site has many Goodwill stores participating on the internet auction around the country. There does not seem to be any consistency from one location to another in how they do business. Each site is left up to their own judgement as to the method of testing or not testing electronic items, describing, picturing, packing, shipping carriers, etc. For example an audio video receiver: one facility may not even plug a receiver in to see if it may power up or not. Another facility may plug it in and if if powers up they are done and off to the internet auction it goes. Personally I have purchased four high end receivers(my price over $300/each plus shipping) from shopggoodwill.com and only one ever worked. My percentage is about 75% failure when it comes to purchasing electronic items on the internet auction site. It would seem there should be some minimal consistent testing procedure for high dollar electronic items sold on the shopgoodwill.com site. I am sure there are thousands of disgruntled customers around the country who have purchased electronic merchandise only to find out their purchase was merely a very expensive non-usable item worthy of the dump. I wonder how many folks take their recently received non-working item they purchased from shopgoodwill.com and take it to their neighborhood Goodwill store as a donation just to start the process over with the non-working electronic item.
No one is making out other than Goodwill for the above described scenario. The packaging and shipping procedures varies greatly. Some stores do in house packing others send the items out to UPS stores, FedEx, mom/pop shippers etc. The real problem lies in stores that chose to package their own items for shipping. Some stores do well and bubble wrap fragile items others simply throw the item in a box with no packing material at all. Some stores allow a third party to pick up an item for shipping such as a UPS store others will not allow anyone other than the buyer to pickup the item even if you are out of state from the Goodwill store from which you purchased the item from on the shopgoodwill.com site.
It seems shopgoodwill.com is not accountable to any governing body or law enforcement agency otherwise how does Goodwill get away with selling damaged or non-working electronic just because they state the items are not tested or sold as is. I suppose there are thousands of us gullible shoppers out there that keep Goodwill in business.