Shoprunner

I shopped directly on a stores website (Soma) and as I am ready to checkout there are options for quick delivery since I am leaving for vacation tomorrow 05/27. Shoprunner was one of the options available so I chose it. I placed my order 05/23 and going into their website shows that my item has not even shipped yet as of today 05/26. What in the actual f****! I could've just used Soma's regular shipping and I would've received it faster than this. Chatted with a Greg online and he advised that my item was not eligible for 2 day... then why are you an attractive option at checkout on another vendors site? GARBAGE! I'm so mad =(

They have absolutely no communication with merchants store. Printed label and sent return for Saks off Fifth and it's been a week since tracking says it was delivered, no email confirmation nor does the merchant store have any record of the return. Called Saks off Fifth and gave tracking info and it looks like it went to the right place but can't tell me if they have it. They said I can expect a credit in 10-15 business days. Really? I've never had a return take that long

I've had the same problem with a refund from saks off 5th. I sent the return a month ago and FedEx shows delivered but saks says I have to tell shoprunner. Shoprunner does not respond and I've called saks more than 4 times. I recently got an email and saks is sending the return back to me! This makes no sense! Avoid at all costs

I really don't understand what value they add. Most merchants already give free shipping and returns - so maybe use shoprunner for the ones that don't? I ordered a pair of shoes through them from Neiman Marcus to be delivered from Dallas to Houston. It's taking them SIX days. I could drive it in about four hours.

I have been a fan of shop runner in the past. It has become a joke on 2 day delivery.
Orders placed are now taking a minimum of 5 days. Why should we use the service when the actually store ships faster?

I ordered two big shipments from Thrive Causemetics. Both were returned back to sender because Shoprunner added the wrong zip code to my address. I could not correct the problem. So I paid for the product but had to manually call Thrive and have a long conversation about the complicated problem. Thrive was awesome, mind you; Shoprunner was worthless.

Bought a laptop, signed up for shoprunner "free 2 day shipping." Laptop shipped the same day, within hours of my order, and sent me this horrible spam filled page that looked like malware as "tracking" - view source let me get the actual UPS tracking number, which reveals that they sent it UPS 3-day Select. So apparently the "free 2 day shipping" claim is just what they say to get you to sign up.

All the stores on their list are stores for very high-end people and yet this is an app designed to save money I don't think they understand that rich people don't really care about their shipping prices and are not going to spend the time to go through an extra app just to save a few dollars they need to Target stores for poor people like Walmart Dollar general etc. I don't really understand who this was designed for honestly

Shoprunner not only fails to keep commitments, but also fails to accept accountability. Shipped two packages from a retailer to same address. One using shoprunner one using stores service, the only one to arrive in two days for Christmas the store service. Still waiting for Shoprunner's shipment looks like 3 more days. Support says its the retailers fault contact them for any issues, strong example of what a company should not do.

They promise delivery in 2 business days, but each time I've used them this year, they fail to do so. Orders using them were not delivered on the second day as promised. The place I ordered from sent me an email with a tracking number saying that it was being shipped so I can see that it's taking longer than it should. Also, if your package is not heavy enough, they will use UPS SurePost or some other extremely slow method which involves them handing the package off to USPS. Once it's there, they do their own processing on it which can take a day or longer before it's out for delivery.

This company is a scam and had horrible customer service. They told me I would have 2 day shipping and automatically signed me up for a membership and input my card information off my sales transaction from Saks. I never signed up for a membership with them or gave them permission to use my card. Beware

What a joke - they claim you'll get free shipping and free returns only I almost always get charged for the return. Oh and the shipping isn't free --- you have to order from a separate website nd pay higher prices

Logged in to Shoprunner, went to the merchant site via the link on Shoprunner... when checking out there's no Shoprunner shipping option. Shoprunner has no phone support. I emailed them... not sure if or when they'll respond, where I'll be when they do, or ultimately if I'll be able to use this benefit to place this order. Seems useless when you just want to place an order in a timely manner.

I live in Hawaii, & Shoprunner never works. Per their own website, they are supposed to default to free standard shipping for orders to Hawaii, but they don't.

Secondly, they do not acknowledge that a UPS box is *NOT* a PO Box, despite the fact that UPS is one of their shipping partners. We pay significantly higher rates for this benefit, as the UPS box accepts packages of all sizes from all carriers. (USPS does not accept packages from Fed Ex, not sure about UPS. This is why some companies will not ship to a PO box, & it is also why we *do not have* a PO box.)

Get your ducks in a row & do better, Shoprunner. This is ridiculous.

Waste of money. Saks Fifth can deliver your items as fast. Extra cost at no extra perks. Its a useless service, not to mention some super defensive customer service that puts the blame on you or the retailer, except them.

Almost all businesses that advertise X number of days shipping means from the point it leaves the warehouse. For example my recent amazon primer order that was placed on Saturday left the warehouse on Monday and arrived on Wednesday. I'm not sure what these people are complaining about. I'd rather have it two days after leaving the warehouse then 5 - 7 days like most free shipping options. If you really need it that bad go to a mall and waste your time doing driving there, parking, finding the item, purchasing it and heading back home. I; m not sure if I would pay for this service, but I get it for free through my AMEX.

You would think a company that sells only one product would be able to deliver on that one product, but apparently not.

I signed up for this service specifically because it advertised guaranteed 2-day shipping, and I needed something fast. The very first order I made with them, they didn't actually get the package to FedEx until midnight the Monday after I placed the order, and the delivery time was bumped to a full 4 days (twice what was advertised).

If they can't ship things quickly, then why do they even exist (if not to scam money from people who don't know better)?