SkipTheDishes

What a horrible service. I placed an order for Boston Pizza (cactus cut nachos) and also paid for an extra dip. The food arrived and is absolutely inedible. The chips are overcooked/burnt and there was no extra dip. I called Boston Pizza and they told me that since I ordered through Skip, I have to go through Skip for the FULL refund. I went and contacted Skip. Skip then told me they can only offer $9.18 back as a refund plus a $5 credit. UM. NO. I paid $27 for this and have to throw it out because Boston Pizza's kitchen has no quality control. I ended the chat with Skip and tried to connect with another chat agent on Skip. I expressed my frustrations and they assured me the issue would be resolved. They also offered me the same "50% off" option (same scripted line). Skip, have better customer service than this. If you want to keep customers, DO BETTER.

I gave specific information on where my place is and the guy kept calling for 20 minutes asking where I live. I gave him specific instructions over and over again, by the time I got my food it was ice cold and they refused to give a refund. This isn't the first time and I am missing stuff from my order again. Complete bs service.

Horrible will never use these morons again the driver will pick up multiple orders and drive around and deliver all of them so then the poor last customer has stone cold food I was one of those last customers and will never do this again and they are so kind to only give you back 50% of your money after the whole order is affected and then you have to go out and buy more food and wait again never use skip the dishes use Uber eats instead!

This service does not give refunds if the food is not delivered and you try and communicate to get refund, they say they tried to call you. But in fact didn't, and just stung me out of 60$. They have lost a customer. This has has happened too many times now to excuse!
Deleted skip goodbye

The customer service rep was dismissive and sarcastically rude about the fact my address magically changed in the app somehow since the last time I ordered (18th august). I live alone and no one has touched my phone to do so, nor have I myself changed the address since I ordered last several times... I live in the same place.not at 214 millenium apt 103. This not only wrecked dinner but also my excitement to finally try this restaurant. 50+ wasted. What a rip off.

My order said it was delivered and it was not.(second time this has happened in the last 2 weeks) I contacted support and they basically sided with driver told me they wont refund me. So basically their driver screwed up but im the one who has to pay for it? How does that make any sense? I'm now out 59 dollars and I don't have the food I ordered. They just robbed me. I will never use this service again. They have horrible customer service, horrible delivery drivers, and they are down right thieves. They need to be held accountable for all the people they ripped off as I'm now seeing I'm not the only one. Company is a joke.

Location services are not accurate, mine plotted 11 kms away. By the time I realized it (when the driver was not in the lobby) I told him it plotted to the wrong place and could he leave it where he was so I could come pick it up. He said I'm not delivering there and hung up. Put in help ticket and received call. Rep said she would call the driver and request to either leave it there or bring to me with a promise to call back. I never received a call back or the food. Finally got to eat at 11 pm from a local restaurant (which was 20 *'s and should have went with them to begin with). Submitted another help ticket and was offered a 50% order discount on my skip account. Will not use anyway, burn me once, not twice. Poor customer service.

An order has taken over 2 hours. The restaurant were very kind and apologetic, skip however gave horrible service and basically told me to cancel the order for a refund. Never an issue with uber and if there is an issue, they are quick to take care of it and make It right in favour of the customer. This is sad service and will not be going with them again.

To whom this may concern,

As a Masters student at the University of Toronto, my busy schedule and long study nights often require me to elicit the convenient service of delivery services such as what I thought your application was meant to uphold.

The experience I had this evening has not only left me feeling uncomfortable and frustrated, but also without the only real goal of fuelling a long night of clinical report writing.

The conversation I had with the customer service department was short of compassion, explanations, or regard for the extent of the impact it has had on my evening.

I am not happy with the sole outcome of a refund and I am even more appalled by the fact that I feel like my voice is not being heard. I intend to make it heard.

Sincerely,

Disappointed

I am reviewing the customer service, not the overall Skip the Dishes experience.

I thought signing up for Skip as a Courier would be easy like they advertise it, it's far from the truth. I have tried to sign up only to have to send multiple emails (I've lost count) to something that I still need completed. The customer service is always late to replying to my emails and it's gotten to the point where they are getting ignored now, keep in mind I have been very respectful in my emails no harassment or any sort. My last email with them was a confirmation email that my account was now finally activated, but that was lie clearly because I've tried to log into my account multiple times and it still tells me that my account is not yet activated. I tried calling because I was sick of waiting for emails, every time I call it's "busy". Horrible customer service experience.

Paid for the food item never received it or got refund. We spent over 2 hours to chat with 2 people and talked on the phone for about 45 minutes but no resolution.
Do not use it, the management is running it as a third world country and do not believe what customer is saying.

SKIP THE DISHES is the worst experience I've ever had, I ordered food and took insulin ahead of time, the food got here, the bag was ripped open, a fork was missing from the bag, had 2 spoons instead and 1 fork. My food looked like it was tipped over in the car ride, but it was at the bottom of the bag, and all the other food was fine. So only way that could happen is if the driver ate from it. And they didn't offer me a refund. I could of went into a diabetic coma if I didn't have food at my house. As I clearly could not eat the food. It was gross. I even sent them photos. They said if they were in my shoes they would do the same. Like what kind of customer service says that but says "sorry we cannot offer you a refund"

Food orders dropped off by the delivery person at the hotel's employee entrance. Food left outside.when the driver had the guest's room number and was too lazy to enter the main hotel entrance. The security camera showed a homeless person picking up the food and walking away. What is wrong with people? Is this normal practice?! I don't think so!

So they don't drop off your order and keep the payment… drivers eat the food for free and then they say sorry can't help you. Want a joke of a service. Thought it was a one off but no… regular occurrence. What a freaking disappointment Woodstock Skip the dishes

Worst app for food delivery. Ordered $35+ food, never delivered. Drivers are completely ignoring instructions. When asked for a refund, customer service never reply back promptly and then say they can't refund because a specific time period has been passed. Just choose any other food delivery app but this!