SkipTheDishes

Waited 2 hours for cold food driver completed other deliveries before dropping my order off if could give zero stars

Just a bad delivery company with no services, they deserve to go bankrupt. I've had several issues before giving up.

Worse place to order from. Hight taxes and delivery fees and if you don't get your food. They keep your money

Absolute scumbag company. There is a hidden IQ requirement of under 4 to be hired as a courier for this company

Skip had missing items from my delivery and does not give refunds for missing items. I have deleted theyre app

The delivery driver stole our dinner, & Skip won't credit our account the $ so I can reorder our dinner. I confirmed with the restaurant the order was packed by the MANAGER correctly and sealed. Our bag was delivered OPENED & missing our dinners! We only received our wings. I love Fergus and Bix. Awesome place! I am disgusted by how we have been treated by Skip though. Next time i will call the restaurant directly and just pick up our food.

We spend more than we should weekly on Skip The Dishes, & we can't even get our order credited? THAY WAS STOLEN BT THEIR EMLLOYEE? This is the 4th time this has happened to us in 6 months. Go use Door Dash or someone else. ANYONE ELSE. Skip has lost their skills with customer service, 100%. SO DISAPPOINTED.

DO NOT USE SKIP!

We have video footage of the driver, and his vehicle, AND the opened bag being dropped off by this person. I am not putting photos down right now because this is still being investigated, and I need to make sure I get my refund!

But take it from us.

DO NOT USE SKIP.

The support side of this company is a complete joke. Had an appointment call after 100s of emails and still... nothing. Who is the boss?

Fees, fees and more fees. I've had issues and there is either a) a chat option that times out after you've been waiting for 10 minutes due to "inactivity" (what?) every. Single. Time. OR - no chat option, no phone number, no way to contact.

Insanely rude employees (via chat, if you are fortunate to get there count on being OOPS! Signal failed). In the last instance I was missing a meal for my kid! Who is SIX. If I had ordered food for myself I would have gladly given it to her, no big deal. But we had only ordered for the kids. THAT was a fun night.

The restaurant told me I could go pick up her order that was missing (UMMMM - I just paid over 10 bucks all in for delivery when I'm literally a 2 minute drive away, if I could have gone to pick it up I would have in the first place). Otherwise, it was on SKIP. And I was responsible for getting credit from them for my missing items.

When I FINALLY found a way to tell them I was missing an order, I was offered HALF of what it was! WHAT? But they do say that the restaurant is responsible for making sure the orders are correct.

So - the restaurant (if you can call it that - McDonalds and a HUGE F U to them as well) massive conglomerate, $#*! food, wouldn't do a thing. I called and emailed corporate because I thought of COURSE a company that large that is currently charging 15 dollars for a burger meal would want to at least acknowledge this. BIG FAT NOPE. These are different times. Nobody seems to give 2 poops about whether you are happy or not.

DoorDash is even worse in some ways, but that's another story. I switched from them to SKIP - now I'm giving up and bulk ordering pre prepared meals.

Yes, it's a necessity for us for various reasons. I'm just so beside myself about how little anyone seems to care about fairness and customer service these days.

1) Total number of guests- 2 pax

2) Time- 11:45 am (Lunch)

3) Guest Welcome- Average- the server didn't have a smile or happy attitude, she didn't introduce herself upon our arrival and gave only one menu to share! Upon request she got another menu and mentioned that due to Covid-19 they are not reusing the menus (printed menus were filled in the plastic file pockets. In my opinion it could have been easily reused if wiped down with sanitizer and reused to save paper and plastic use).

4) Meals ordered- a) Yellow fin Tuna Cheese salad and b) Spaghetti Alfredo with chicken breast.

A) The salad had just the right amount of oil and vinegar in it. It didn't taste over the top with the vinegar. Adding a bit of black pepper enhances the taste of the tomatoes in the salad(you can request the server to bring you some black pepper). Tuna tasted very good!

B) The Alfredo sauce lacked flavor and the spaghetti got pretty dry after a few morsel. Requested the server to get some extra Alfredo. It took almost 10-12 mins mins for the Alfredo sauce to be made and the spaghetti turned more dry and cold in the meanwhile. The extra Alfredo sauce served tasted bitter (excess parmesan cheese was added to the sauce). This was disappointing! The chicken was an add on and was grilled right. It was soft and juicy!

The best part of the visit was the complimentary bread served at the beginning of the meal. It was soft and warm. The butter immediately melted and intensified the flavor of the bread.

5) Restaurant Ambiance- Overall very clean and peaceful. Lunch was not very busy. Since it was a business meeting we had a good environment to discuss matters.

6) Overall - Average experience as compared to other visits.

How this company remains in business is beyond me. Absolutely horrible customer service.
If I ran my business this way, I wouldn't have one.